ROBERT KANG
San Francisco,CA
Summary
Highly-qualified Operations Leader successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Bringing many years of experience overseeing day-to-day warehouse activities and delivery of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Article
Hayward, USA
06.2023 - Current
- Supervise Article warehouse and delivery operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensure compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduce employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implement quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Lead continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Collaborate with cross-functional teams to develop innovative solutions for improving overall business performance.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Introduced company-wide morning stretch routine for drivers and warehouse associates that resulted in a reduction of work related injuries.
- Successfully developing high-output teams through diligent training and thoughtful support, creating a 'win together' culture combined with customer obsession.
- Motivational, patient and infectiously positive.
- Smith Systems certified trainer for Article's Western Regional drivers.
Senior Operations Supervisor
Oliver Space
Oakland, USA
09.2022 - 06.2023
- Managed Oliver Space's Northern California Warehouse and Home Delivery.
- Ensured compliance with company and industry regulations and safety standards through continuous monitoring and enforcement.
- Maximized resource utilization by reallocating personnel during peak periods or when demand fluctuated significantly from day-to-day operations needs.
- Reduced employee turnover by establishing a comprehensive training program that improved staff skillsets and job satisfaction.
- Negotiated vendor contracts to secure favorable terms for the company, driving cost reductions in procurement efforts.
- Coordinated cross-departmental communication to facilitate seamless project execution, ultimately improving overall company efficiency.
- Conducted regular performance evaluations for direct reports, providing constructive feedback and setting clear expectations for future success.
- Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
- Verified that drivers maintained required professional competences, licenses and safety knowledge.
- Managed budgetary responsibilities, ensuring optimal allocation of resources to achieve operational excellence while minimizing expenses.
- Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
- Oversaw inventory management processes to optimize stock levels and minimize waste, resulting in significant cost savings for the organization.
- Streamlined operations by implementing efficient processes and workflow improvements, resulting in increased productivity and reduced costs.
- Collaborated with executive leadership on strategic planning initiatives to align department objectives with overall company goals.
Dispatch Specialist / Transportation Lead
Good Eggs
San Francisco, USA
10.2018 - 07.2022
- Trained new drivers and conducted new employee orientation to foster positive attitude toward organizational objectives.
- Trained new Drivers Support members on triaging and dispatching procedures.
- Served as point of contact for associates, 3PL vendors and other stakeholders.
- Ensured the daily creation and optimization of routes with Good Eggs Routing software (Drive app).
- Monitored inventory levels using Kale/Highjump to prevent delivery disruptions.
- Worked closely with the Ship/Fulfillment Department in expediting orders out the door for delivery.
- Actively monitored all routes to ensure compliance to time and distance.
- Lead Driver Support with all delivery issues.
- Assisted Customer Care with all delivery issues using Zendesk tickets.
- Assisted in departments (In-bound/receiving, Pick, Ship and Operations) as needed
- Assign all routes to drivers, noting driver's capabilities/limitations and work restrictions.
- Conduct AM brief/huddle with drivers and leadership.
- Monitored phone queue, supported emails and retrieved inbound support requests.
- Record vehicle service state and make appointments as needed.
- Resolved customer complaints and authorized solutions to satisfy customer and prevent negative reviews.
Education
Some College (No Degree) - English Literature
San Francisco State University
San Francisco, CASome College (No Degree) - English Literature
Skyline Community College
San Bruno, CASome College (No Degree) - English Literature
City College of San Francisco
San Francisco, CASkills
- Adaptability
- Creative problem solver
- Self starter
- Ownership
- Short-term strategy
- Long-term strategy
- Leadership
- Team building
- Customer obsession
- Calm under pressure
- Problem solving
- Communication
Certification
- Smith Systems Certified Trainer
References
Ross Copley
ARTICLE- Western Regional Manager , Fulfillment Operations
ross.copley@article.com
(604)868-9219
David Phillip
ARTICLE- Operations Manager
david.phillip@article.com
(510)246-0007
Nelly Kapen
ARTICLE- P&C Compliance & Operations Manager
nelly.kapen@article.com
(213)985-0716
Timeline
Operations Supervisor
Article
06.2023 - Current
Senior Operations Supervisor
Oliver Space
09.2022 - 06.2023
Dispatch Specialist / Transportation Lead
Good Eggs
10.2018 - 07.2022
Some College (No Degree) - English Literature
San Francisco State University
Some College (No Degree) - English Literature
Skyline Community College
Some College (No Degree) - English Literature
City College of San Francisco
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