ROBERT R. KEEFE
Douglassville,Pa
Overview
25
25
years of professional experience
Work History
Director, Communications
HMI Technical Solutions, LLC
10.2019 - Current
- Manage all US operations for HMI Technical Solutions Wireline & Wireless and Communications Engineering businesses
- Promote, monitor and manage positive relationships for all Communications customers
- Sole responsibility for Quarterly, rolling 5-quarter and fiscal year financial budget forecast, with accountability for all revenue and overhead
- Manage and mentor all Communications personnel
- Manage all back-office Project Administration and daily coordination
Director, Wireline & Wireless Construction Delivery
HMI Technical Solutions, LLC
10.2016 - 10.2019
- Manage all US operations for HMI Technical Solutions Wireline & Wireless business
- Promote, monitor and manage positive relationships for all Wireline & Wireless customers
- Sole responsibility for Quarterly, rolling 5-quarter and fiscal year financial budget forecast, with accountability for all revenue and overhead
- Manage and mentor all Wireline & Wireless Project and Program Delivery personnel
- Manage all back-office Project Administration and daily coordination
- Led reorganization effort since changing from H&M to HMI to proactively and efficiently lead the delivery effort, providing focused customer service, while re-focusing strategic service offerings and maintaining individual and team accountability and flexibility to deliver on multiple lines of business
Director, Enterprise Delivery
H&M NetWorks, Henkels & McCoy, Inc.
03.2012 - 10.2016
- Set strategic vision and Operational Excellence Initiatives for NetWorks division as member of executive team
- Led safety vision for NetWorks as Chairman of Regional Executive Safety Team
- Participated in H&M Corporate Strategy
- Participate in annual Corporate Safety Summit to set safety strategies, revisit and evaluate improvement initiatives
- Manage all Enterprise US and Canadian operations for H&M NetWorks Division
- Manage effective and positive customer relationships for more than three dozen Enterprise-level customers
- Quarterly, rolling 5-quarter and fiscal year financial budget forecast and management of all revenue and overhead
- Manage and mentor all Enterprise Project Management
- Manage all back-office Project Administration and coordination
- Implemented re-organization of Enterprise team to provide focused customer service while increasing individual and team accountability
- Created training program, professional development options and career path matrix for 17-member team
Program Manager, National Accounts
H&M NetWorks, Henkels & McCoy, Inc.
08.2007 - 03.2013
- Manage nationwide teledata operations for NetWorks group
- Manage multiple customer relationships
- Quarterly and annual financial budget forecast and management of all revenue and overhead
- Proposal writing
- Job estimating
Sr. Technical Data Specialist, Clinical Research Information Systems
Merck & Co.
11.2006 - 08.2007
- Managed global initiative to define and improve business reporting metrics
- Created management presentations and reports to facilitate management status updates
- Coordinated cross-functional resource assignments and requirements
- Interfaced with Merck's Clinical, Regulatory, Patient Data, Quality Assurance, Field Operations, and IS departments to create positive and effective working relationships
Sr. Technical Data Specialist, US Human Health - United States
Merck & Co.
10.2005 - 11.2006
- Managed Clinical Investigator Study Portal
- This portal provided real-time access to Investigators participating in clinical studies within the Hyperlipidemia, Osteoporosis, and Oncology therapeutic areas
- Managed portal creation; development; maintenance and user access
- Managed User Acceptance Testing and Quality Control process for Investigator Study Portals
- Facilitated monthly meetings with Clinical and IS represents to ensure continuous process improvement
- Facilitated working sessions with Clinical, Medical Services, and the IS New Initiatives group to define requirements for the creation of a Medical Knowledge Library on the Investigator Study Portal
- Served as Subject Matter Expert on cross-functional team defining revision of the Investigator Meeting strategy
Technical Data Specialist, US Human Health - United States
Merck & Co.
12.2003 - 10.2005
- Managed Investigator Study Portal within the Infectious Disease and Osteoporosis Therapeutic areas
- Managed cross-functional team, consisting of multiple IS organizations, business stakeholders and clinical study teams to identify and implement new technology platform for clinical Investigator Study Portals
- Presented Investigator Portal capabilities to multiple physician groups at clinical Investigator Study Meetings
- Facilitated multiple open forums with Investigators to understand gaps and competitive challenges with the Study Portal versus other portals used within Clinical Trial markets
Technical Data Specialist, US Human Health - United States
Merck & Co.
05.2001 - 12.2003
- Created and managed resource capacity and allocation reports for Business and IS resources
- Created and presented Performance Goal setting objectives to Clinical Development Group with Human Health
- Managed Investigator Study Portal within the Infectious Disease therapeutic area
- Created a Microsoft Project Plan template for Standard Trial Milestones for use within Clinical Project Planning
- Authored and distributed a weekly management communication to employees
Director, Consulting Operations
CoreTech Consulting Group
10.1999 - 04.2001
- Engaged with company officers in Merger & Acquisition process (CoreTech Consulting was acquired by Magic Software Enterprises, Israel)
- Chaired Operations Team responsible for developing internal organizational strategies
- Created monthly, quarterly and yearly revenue forecasts
- Created and managed consulting budget, including salary and training expenses
- Managed consulting recruiting process
- Managed all consulting Resource Allocation
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Skills
- Analytics reporting
- Internal communications
- Cross-departmental alignment
- Cross-functional collaboration
- Program evaluation
- Vendor relations
- Professional demeanor
- Budget forecasting
- Adaptability and flexibility
- Team collaboration
- Customer retention strategies
- Business needs analysis
- Attention to detail
- Effective communication
- Performance evaluations
- Self motivation
- Verbal and written communication
- Detail-oriented
- Pricing strategy
- Analytical thinking
- Client relationship management
- Professionalism
- Organizational skills
- Team leadership
- Business objective analysis
- Negotiation
- Training and onboarding
- Program development
- Active listening
- Analytical skills
- Contract negotiation
- Staff management
- Continuous improvement
- Microsoft sharepoint
- Problem-solving
- Reliability
- Problem-solving aptitude
- Budgeting and allocation
- Customer relationship management
- Critical thinking
Timeline
Director, Communications
HMI Technical Solutions, LLC
10.2019 - Current
Director, Wireline & Wireless Construction Delivery
HMI Technical Solutions, LLC
10.2016 - 10.2019
Director, Enterprise Delivery
H&M NetWorks, Henkels & McCoy, Inc.
03.2012 - 10.2016
Program Manager, National Accounts
H&M NetWorks, Henkels & McCoy, Inc.
08.2007 - 03.2013
Sr. Technical Data Specialist, Clinical Research Information Systems
Merck & Co.
11.2006 - 08.2007
Sr. Technical Data Specialist, US Human Health - United States
Merck & Co.
10.2005 - 11.2006
Technical Data Specialist, US Human Health - United States
Merck & Co.
12.2003 - 10.2005
Technical Data Specialist, US Human Health - United States
Merck & Co.
05.2001 - 12.2003
Director, Consulting Operations
CoreTech Consulting Group
10.1999 - 04.2001
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