Robert Kelemen

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Daily management over one of the highest volume independent preowned dealers in North Carolina. Overseeing 5 finance managers,3 desk managers,4 sales managers,13 BDC agents and 24 sales associates.

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Developed and implemented comprehensive sales desking program.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing EOS strategies.
• Upheld company policies and implemented standards for compliance.
• Developed and strengthened high-performance sales team turning over $3.6 million per quarter.
• Keep wholesale profit for multiple stores.
• Oversee and maintain Finance dept / CIT's.
• Maintain and implement new ideas for BDC dept.
• Daily meetings to strategize sales goals.
• Control inventory/aging units.
• Maintain time to line.
• Performing trade appraisals.
• Handle customer complaints and concerns.
• Hiring and training department managers.
• Completing performance evaluations for the department managers.
• Create and implement onboarding.
• Hold all departments accountable.
• Create a quality buying experience for the customer.
• Attended national 20 group meetings.
• Ability to create a positive selling environment.

• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Put together realistic budgets based upon costs and advertising for successfully operating business.
• Physical and online buying Nationwide.
• Established wholesale network.
• Operated service/Inspection station in house.
• Logistics moving vehicles nationally.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success

• Drove profit increases through menu selling to meet dynamic industry conditions.
• Recruited, interviewed and hired employees.
• Engaged in product training, demonstrations, consumer awareness and branding.
• Resolved customer issues quickly to close deals and boost CSI.
• Closed sales deals using strong negotiation and persuasion skills.

• Managed day-to-day operations within 5-person finance department for multi-franchise organization.
• Set clear departmental objectives and developed effective strategies to achieve targeted goals.
• Analyzed financial data regarding product performance and customer performance and developed reports for dealer principle.
• Drove profit increases through rehashing bank approvals and menu selling.

• Obtained bank approvals through negotiating and rehashing.
• Increased gross profits through sales of gap,warranties and ancillary products.
• Prepared lease and finance contracts.
• Package all deals for bank funding.
• Maintained CIT list.

• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Developed and maintained strong work ethic.
• Proficient product knowledge.