Summary
Overview
Work History
Education
Skills
Timeline
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Robert Kelley

Scottsdale,AZ

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

30
30
years of professional experience

Work History

Real Estate Agent and Investor

My Home Group
Phoenix, Arizonz
07.2020 - Current
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Presented purchase offers to sellers for consideration.
  • Collected fees and documented payment processes for property transactions.
  • Negotiated, facilitated and managed real estate transactions.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
  • Used NTREIS and other realtor databases to find properties for clients.
  • Advertised client properties through websites, social media and real estate guides.
  • Communicated with clients to understand property needs and preferences.

Owner/Operator UFC Gym

Self Employed
Phoenix, Arizona
08.2016 - 01.2020
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Aligned branding initiatives and sales strategies with client goals.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Founded and managed business, growing revenue to $575,000 in first year

Managing Partner

J And R Concepts
Las Vegas, NV
09.2011 - 07.2016
  • Established and implemented business procedures and process improvements.
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors.
  • Researched and wrote contracts, agreements and proposals.
  • Sought out new business opportunities and presented to partners for consideration
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors
  • Reduced labor costs each year by reworking schedules, operations standards and workflow

Owner/Operator

Beltone Hearing Care Centers
Metro Phoenix Area, Arizona
08.1991 - 08.2011
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Charted and executed marketing strategies to gain new clients
  • Fostered strong professional network and partnership building skills to connect with quality leads
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries

Education

Some College (No Degree) - Hotel Management

UNLV
Las Vegas

Skills

  • Operational Analysis
  • Integrity and Transparency
  • KPI Management
  • Advertising Initiatives
  • Innovative and Visionary
  • Approachable and Outgoing
  • Sales Growth

Timeline

Real Estate Agent and Investor

My Home Group
07.2020 - Current

Owner/Operator UFC Gym

Self Employed
08.2016 - 01.2020

Managing Partner

J And R Concepts
09.2011 - 07.2016

Owner/Operator

Beltone Hearing Care Centers
08.1991 - 08.2011

Some College (No Degree) - Hotel Management

UNLV

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Robert Kelley