Robert Kelley
Anderson South,Carolina
Summary
Experienced technology professional with expertise in software implementation, system administration, and technical support. Demonstrated ability in problem-solving and project management, fostering effective team collaboration. Strong customer focus and interpersonal skills, consistently achieving positive outcomes in addressing client concerns.
Overview
2026
2026
years of professional experience
Work History
Level 2 Technician
Traditions Health
Greenville, SC
2020 - Current
- Resolved end-user technical support issues related to software applications and network connectivity.
- Collaborated with leadership on assigned projects to implement technical solutions.
- Installed hardware upgrades, ensuring compatibility and optimal performance across devices.
- Performed troubleshooting on Meraki network connectivity problems to quickly restore access.
Information Technology Manager
Palladium Hospice and Palliative Care
Greenville, South Carolina
2016 - 2020
- Utilized remote access, Active Directory, and MS Exchange to enhance system efficiency.
- Managed numerous mobile devices while ensuring exceptional customer service.
- Administered EMR and cloud systems for clinical, HR, and educational purposes.
- Configured wireless networks and delivered troubleshooting support for connectivity issues.
Information Resource Consultant
South Carolina Department of Health and Environmental Control
2015 - 2016
- Active Directory, Citrix Management, and Client deployment.
- Network support, VoIP support and configuration.
- Discerning in helpdesk applications, Proprietary governmental systems.
- Server backup, systems monitoring, print support and solutions.
- Collaboratively worked backlog of 500+ tickets to 29 in less than 12 months.
- Mobile device and tablet management, Plus Disaster Preparedness Lead.
Director of Chaplains and Bereavement
Patriot Hospice
2012 - 2015
- Electronic medical records applications trainer and consultant.
- Adviser and coach for work related grief and stresses.
- Wore different hats, created special events in start up company.
Chaplain
Ark Hospice
2010 - 2012
- Served as EMR Admin to ensure efficient data management.
- Provided tech support to staff, fostering a collaborative work environment.
- Counseled families and facilitated life reviews to aid in the grieving process.
- Assisted in implementing strategies that strengthened team dynamics.
Information Technology Specialist
HMR/Advantage Health Systems
2006 - 2010
- Provided networking/desktop support including server backup.
- Printer installs and configuration, low end network including WiFi security.
- Cat 5 installation, hardware troubleshooting and repair, re-image PC's.
Education
MARE - Religious Education
Southwestern Baptist Theological Seminary
Fort Worth, TX01.1996
MAMFC - Marriage and Family Counseling
Southwestern Baptist Theological Seminary
Fort Worth, TX01.1996
BA - Psychology
Southern Wesleyan University
Central, SC05-1986
Skills
- Active Directory administration
- VoIP systems
- Mobile device management
- Network support
References
Jeremy Williams
IT Consultant
jeremy@techazona.com
602-425-3780
Lora Evans
Senior HR Partner
loralevans@gmail.com
864-420-3635
Timeline
Level 2 Technician
Traditions Health
2020 - Current
Information Technology Manager
Palladium Hospice and Palliative Care
2016 - 2020
Information Resource Consultant
South Carolina Department of Health and Environmental Control
2015 - 2016
Director of Chaplains and Bereavement
Patriot Hospice
2012 - 2015
Chaplain
Ark Hospice
2010 - 2012
Information Technology Specialist
HMR/Advantage Health Systems
2006 - 2010
MARE - Religious Education
Southwestern Baptist Theological Seminary
MAMFC - Marriage and Family Counseling
Southwestern Baptist Theological Seminary
BA - Psychology
Southern Wesleyan University