Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic

Robert Kennedy

Honolulu,Hawaii

Summary

To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Bartender/Food Runner

Hawaii Employment
10.2019 - Current
  • Hawaii Employment-Honolulu, HI, United States. Bartender/Food Runner Hawaii Convention Center October 2019-Present (On call- Special Events) Bartender or Food Runner depending on need. As a Bartender, I work in the beverage department at various special events including the Hawaii Convention Center. I perform various duties at large scale events. I set up all beverages for the events and maintain a full bar. Also, after the event I take down and maintaining a clean and fully functional portable bar, along with several beverage carts. As a Food runner, I set up the banquet area for special events. During the event I make sure all food is full in all areas where the guests are attending. Customer service is high priority. When I am placed in the food running position, I set up the area to serve food and make sure all food is served in a professional manner. This is an on-call position. I have a current liquor commission card, and I have graduated from The Bartending Academy in Honolulu, HI.

Security Professional

Allied Universal
08.2022 - 12.2024
  • Honolulu Shipyard 2023- Gate Duty for Pier Security of the Honolulu Shipyard with Young Brothers. Checked and validated all vehicles coming into the shipyard for the shipping industry. Semi-tractor trailers and any vehicle were checked and assessed for access, along with license plate and vehicle authorization. Management skills were essential for any good arriving or departing the ports of Honolulu, HI.
  • Luxury High-end Hotels in Waikiki- Alohalani Resort, Malia Hotel, Ambassador Hotel, Ilikai Condominiums, Black Pearl Hotel, Royal Hawaiian Shopping Center, International Market Place, and various locations on call.
  • Recorded incident reports with detailed accounts of occurrences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
  • Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.

Practice Manager (PM)

DEPARTMENT OF DEFENSE HEALTH AGENCY
02.2024 - 09.2024
  • Various Federal Positions-(2008-Present) DEPARTMENT OF DEFENSE HEALTH AGENCY I serve as a Practice Manager (PM). Managed day-to-day operations of the practice, allowing clinical staff to focus on patient care needs, unencumbered by administrative tasks. Scope of responsibility includes access management, budget management, business planning, personnel management, resource management, facilities and logistics, compliance, training, customer service, information management, and analytics. I work collaboratively with nursing and clinical leads in areas of population health, practice management, and clinical practice to ensure delivery of comprehensive, continuous, coordinated, and competitive care consistent with the practice. Contributes to the development and implementation of standard policies and procedures applicable at the practice level. Manages short- and long-term performance improvement projects. Advise practical leadership on issues affecting quality, safety, and customer service at the practice level. Plan, direct, analyze, and coordinate administrative activities for a health care delivery system. 1. Business Operations: Utilize a working knowledge of healthcare administration and business practices, implement strategies to maximize practice capacity for enrollment and workload in support of the organizational performance plan. I utilize data from established Military Health Systems (MHS) and Medical Command (MEDCOM) databases to monitor, trend, and analyze, objective and objective performance measures, including enrollment, patient satisfaction, quality measures, access productivity, and primary care manager continuity. Familiar with the Practice Management Revenue Model (PHRM), and Administrative Cost Efficiency (ACE) to implement strategies to maximize practice revenue. Reviews and makes recommendations for all office purchases, temporary duty (TDY) requests, training, and other expenditures. Implements Business Operations; internal controls to ensure Defense Medical Human Resources System (DMHRSi) documentation is timely and accurate for assigned staff and borrowed military manpower. Ensure front-end business operations, including authorization and insurance verification. 2. Patient Care Systems/Information Technology: Assists in the development and implementation of effective patient care systems to achieve practice compliance with MEDCOM policies, manuals, and Operations Orders for the practice. Demonstrates a basic understanding of the types of information technology systems and applications, electronic communication, Electronic Health Records, and population management. Implements scheduling process in accordance with the Military Health System (MHS) Commander's Guide to Access and MEDCOM policies to maximize provider availability and productivity. Manage daily operations of the practice, including emergencies, cancellations, and no-shows. When applicable, collaborate with call center and front desk staff to ensure appropriate protocols and scripts are in place to support the practice, Ensure confidentiality and compliance with the Health Insurance Portability and Accountability Act (HIPAA). Understand MHS/Army referral management policies, procedures, and systems for Direct Care and Network referrals. Monitor and implement strategies to achieve practice measures of performance and measures of effectiveness. Ensure effective implementation of communication systems (Army Medicine Secure Messaging System (AMSMS), Secure Messaging, telephone consultations) for patients to reach providers and support staff. I understand information technology systems and applications used in medical practice, including productivity applications, electronic communication, Electronic Health Records, and population management. 3. Quality and Risk Management: Familiar with Joint Commission standards and patient safety goals. I have a working knowledge of customer survey instruments used by the Army (Army-Interactive Customer Evaluation), the Military Health System (MHS TRICARE Outpatient Satisfaction Survey), and the AMMED, Army Provider Level Satisfaction Survey (APLSS). Monitor satisfaction scores and comments for opportunities to improve practice operations. Understand Risk Management Components, including risk identification, risk analysis, loss control alternatives to manage potential risks, and monitoring risk control techniques. In conjunction with practice leadership, establish practice-level processes that support organizational policies on bloodborne pathogens, emergency response, respiratory safety, fire safety, personal protective equipment, material safety data sheets, and right-to-know for hazard communication materials. Ensure staff is properly trained in all aspects of risk and safety, including infection control, environmental hazards, and medication errors. I am also familiar and supportive of quality management approaches and philosophies, such as Total
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

Ambassador

Block By Block
08.2023 - 08.2023
  • Provide hospitality and safety for the Waikiki Business District, providing a high level of visibility at the street level. I carry out a wide variety of tasks to enrich the overall appearance of the service district of Waikiki. I deter and observe unwanted behavior and activity. I provide information, assistance, and directions to Waikiki staff, residents, and visitors. I continue to improve the Waikiki Business District with customer service by acknowledging pedestrians with a friendly greeting, or identifying visitors by communicating information, directions, city information, and recommendations to businesses in the Waikiki District. I address unwanted activities. Ambassadors firmly and courteously request compliance from persons violating low-level quality of life crimes, such as aggressive panhandling, loitering, disruptive behavior, etc. I report to local authorities via established communication methods. I articulate an accurate description of persons, vehicles, and other similar identifiers. I circulate through assigned zones in Waikiki to deter unwanted activity through a uniformed, visible presence. Ambassadors are responsible for making a specified number of visits to district businesses to share information and make professional contacts on behalf of the customer. I complete Incident Reports and Property Condition Reports. I also provide a daily written report to document shift activities. I maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall standards of expected professionalism.
  • Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and a can-do attitude.
  • Resolved conflicts between staff members and community members diplomatically.
  • Engaged guests in conversation to offer hospitality, aid in service recovery, and engender trust.
  • Developed and maintained an extensive network of community contacts, resulting in increased visibility.
  • Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.

Security Agent, (High End Luxury Retail)

API
03.2022 - 08.2022
  • High-profile luxury retail security protecting millions of dollars in assets for Harry Winston's in Waikiki and Ala Moana Shopping Mall. Greeted guests at door to have a one-on-one customer experience. Opened and closed the location with proper security and managed safety procedures for groups or individual appointments.
  • Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
  • Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
  • Documented incident reports accurately to support management decisions and external investigations as needed.
  • Maintained a safe environment for staff and customers through proactive surveillance of potential threats.

Medical Support Assistant

DEPARTMENT OF ARMY
04.2018 - 03.2019
  • Department of the Army, Honolulu, Tripler Army Medical Center April 2018-Present I organized the scheduling in Central appts for all military and retiree personnel. I answered the phone line for every appt necessary to be scheduled or with any questions or concerns about the patient's medical care. I informed the patients of the correct process to successfully answer all the needs and wants of every patient. The rank of the military was always an issue when speaking professionally and with the utmost respect. I dealt with very frustrated and angry patience at times, which allowed me to utilize my set Robert L Kennedy of skills to keep a level head. This position was a very meaningful and a learning experience to help move on with my career in medical field.

Health Systems Specialist

Department of Veterans Affairs
07.2016 - 09.2016
  • Responsible for managing projects and assisting in the coordination of daily office activities. The position is responsible for all program matters under the direction of the Medical Center Director that is delegated to them including the following:
  • Utilizes data and reporting tools to develop health-planning strategies impacting the operations of medical centers, network offices, and/or VHACO program offices.
  • Analyzes data in budget and fiscal operations supporting the preparation and execution of budget.- Researches laws, regulations, and policies related to budget management displaying knowledge of VA health care system operations.
  • Participates on teams in lead or support roles identifying and improving processes impacting services of the VA health care system.
  • Displays knowledge of VA priorities and mission statements to recommend improvements to policy and procedures related to budget and administrative operations.
  • Observes, analyzes, and reports under professional service direction the areas of discipline, rewards and recognition, reassignment, staff adjustments and realignments, labor/management relationships, affirmative employment, and alternative dispute resolutions and grievances to understand processes for conducting projects and studies
  • Performs rotations and on-site visits to make recommendations to the issues at the Network and other VA/VHA facilities and program offices.
  • Analyzes org charts, policies, VERA and SAIL data to represent the facility/Network, and program office priorities during resource allocation committee meetings.

Medical Support Assistant

DEPARTMENT OF THE NAVY
12.2014 - 09.2015
  • Accountable for directing all clinics' clerical and administrative activities involving patient scheduling, reception routing, record preparation, filing, customer service errands and duties associated with patient processing care and treatment. Efficiently deliver training to personnel at the front desk and advise leadership of supply issues, procedural changes and problems, establish and apply information technology principles, concepts and methods relating to health care systems and business practices through AHLTA, CHCS, HAMES, Intranet and the Share Point site.
  • Evaluate fiscal, logistical and clinical programs for health care matters, recognize problems and provide solutions through research, data analysis and best practices for health care system matters, synchronize business activities and evaluate contractual programs to support assigned department.
  • Effectively exploit the performance management tools as Composite Health Care System which makes suggestions to leadership about any procedural changes to support the clinic operate in a more efficient matter.

Medical Support Assistant

Department of Veterans Affairs
01.2013 - 08.2013
  • Represented as a Front-line contact with patients and staff, the incumbent set the tone for perception concerning quality of healthcare services at VA. Evaluated documents to determine eligibility for medical benefits and made eligibility determination and processed patient records on a regular basis.
  • Medical Support Assistants (MSAs) in the VA Health Care System (VAMTHCS) executed technical support duties which enabled the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility.
  • Accountable for distributing administrative support to staff and supervisors associated with the PACT Teams/primary care/specialty clinic(s) in VAMTHCSI.
  • Ensured accurate and timely scheduling of appointments, verified eligibility, confirming financial assessments and health insurance information achieved, took accurate and complete messages for return calls in addition to administered requests for refills of medications and furnished accurate information regarding medication tracking.
  • Proceeded by taking accurate and complete messages from Veterans in person or telephonically for clinical staff and checked employees in and out of the employee health department and executed many misc. administrative tasks.
  • Coordinate with pharmacist to clarify issues or problems with medications.
  • Reviewed renewals and new prescription requests and communicated with the pharmacy.
  • Receive and review prescriptions for the full range of medications.
  • Prepare messages to send directly to the pharmacy for requests for medications via phone call.
  • Determined the substance requested, including the form, strength, dosage, and quantity to be dispensed.

Medical Support Assistant

MSA Federal Work Study
11.2012 - 01.2013
  • (MSA) within the Health Administration Service (HAS), the incumbent executed clerical duties, examined documents to determine eligibility for medical benefits, eligibility determination and processed patient records on a daily basis.
  • Ensured accurate and timely scheduling of appointments, verified eligibility, confirming financial assessments and health insurance information achieved, took accurate and complete messages for return calls in addition to administered requests for refills of medications and furnished accurate information regarding medication tracking.
  • Proceeded by taking accurate and complete messages from Veterans in person or telephonically for clinical staff and checked employees in and out of the employee health department and executed many misc. administrative tasks.
  • Coordinate with pharmacist to clarify issues or problems with medications.
  • Reviewed renewals and new prescription requests and communicated with the pharmacy.
  • Receive and review prescriptions for the full range of medications.
  • Prepare messages to send directly to the pharmacy for requests for medications via phone call.
  • Determined the substance requested, including the form, strength, dosage, and quantity to be dispensed.

Medical Support Assistant

Department of Veterans Affairs
07.2010 - 03.2011
  • Execute clerical functions associated with patient care and treatment encompassed complex intensive care units, Spinal Cord Injury Unit, Metabolic Research Unit/Infusion Center, medical, surgical, psychiatry wards, or Extended Care Center. Expertly accomplish typing work from written material, clerical work in support of the care and treatment given to patients along with work administering or advising on medical record systems and maintaining medical records of unit of medical facility.
  • Professionally received and directed patients and visitors, responded routine inquiries and made appropriate referral of questions whereas also restructured records to include treatment or test results and determined eligibilities, record physician's orders, chart medical data, or schedules appointments. Capably interpreted and formatted doctors' treatment and diagnostic testing orders according to the medical center's pharmaceutical formulary and clinical care standards.
  • Ensured escort services and transportation, used software to report patient movements, scheduled appointments, and requested records or test results in addition to also continued patient location boards and logs, requested medications from the pharmacy, notified Dietetics of patient's diet orders and dietary restrictions.

Medical Support Assistant

Department of Veterans Affairs
09.2009 - 03.2010
  • For reinforcing and advising veterans and other beneficiaries who come to the ambulatory care center pursued medical care and/or information regarding their benefits. Personally, greeted these beneficiaries, determined the nature of their medical care needs or complaints, and answered questions. Represented as a liaison/expediter between the patients and staff members, as well as other services, including specialty and ancillary services, responded to frequent telephone contacts with a variety of individuals including physicians, nurses, Veteran Service Officers, technical support staff, veteran patients, their family members and/or representatives. Robert L Kennedy
  • Knowledge of the ambulatory care center to furnish general information, directed customers and patients to the proper place. Interrogated and counseled severely disabled, anxious, distraught veterans and demonstrated a sensitivity to their needs and accountable for the daily processing of patients by checking them into their appointment, updated and verified both demographics and insurance and made sure their means test completed for the year.
  • Competently planned appointments and team members to ensure patients seen within time constraints established by ACA guidelines and VHA policies and exploited priority placement program for service-connected disabled veterans.
  • Proficiently composed data and program statistics documentation, accountable for determining eligibility for health benefits, medications, co-pays, dental, prosthetics, etc and reviewed patient data card information for accuracy and issues new cards. Assigned appropriate VA authority for treatment or admission, dispositioned each application and counseled veterans on selected non-medical benefits and made appropriate referrals to Veterans Benefits Counselors.
  • Successfully interviewed patients to determine applicable income, expenses and assets to process means test in accordance with existing guidelines and produced patient charts and ensured appropriate forms completion or provided to the professional staff.

General Manager

US EMP
06.2006 - 06.2009
  • US EMP, Massillon, OH, United States Jun 2006-Jun 2009 General Manager Led all facets of the company including recruiting, interviewing, hiring, training, and dismissing employees for sales and photography, traveled frequently and established new marketing areas, implemented research, advisory, informational, and technical services in procurement. I executed cash handling of large amounts of cash and confidentiality of customers, established leadership skills by sufficiently directing the efforts of others. Competently planned work to be accomplished by subordinates and equipped schedulers for completion of work, coordinated business activities and evaluated fiscal.
  • Self-sufficiently examined department workload and productivity data through sales, completed short- and long-term range planning, resolved issues and customer complaints and established a standard for productivity by establishing goals and monitoring results, compiled and analyzed weekly sales reports, controlled all purchase requests for supplies.
  • Led and structured documentation for expansion projects to other geographical areas of the United States, planned the work for the subordinates, plus administered the full range of administrative and supervisory errands which included assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
  • Demonstrated customer service and interpersonal skills with all employees to ensure quality and compliance with established customer service policies and regulations, furnished briefings, orientations, and staff development, accomplished fiscal matters, forecasted resource and equipment needs, and identified budget needs efficiently.

National Sales Trainer

US EMP
09.2005 - 06.2006
  • US EMP, Massillon, United States Sep 2005-Jun 2006 National Sales Trainer Successfully implemented training to personnel and advising leadership of supply issues, procedural changes and problems while also utilized leadership skills sufficient to direct the efforts of others.

Sales Representative

Mobile Solutions Company
10.2004 - 01.2005
  • Mobile Solutions Company, North Canton, OH, United States Oct 2004-Jan 2005 Sales Representative Thoroughly involved in high pressure and cold sales, implemented research, advisory, informational, and technical services in procurement for T-Mobil Products and Services.

Assistant Manager

Scrupples Night Club
11.2002 - 06.2004
  • Scrupples Night Club, Honolulu, HI, United States Nov 2002-Jun 2004 Assistant Manager Powerfully trained, planned, hired, interviewed, and dismissed employees, hired all active-duty military for doormen, inside security, etc., and collected, established, and evaluated facts, evidence and pertinent data in assessing compliance with or violation of local, state, and federal laws as well as private policies for the nightclub.
  • Superintended all employees, by using leadership skills sufficient to direct, planned work to be accomplished by subordinates and systematized schedules for completion of work.
  • Excellently coordinated business activities and evaluated fiscal, logistical and contractual programs to support the nightclub, delivered training to personnel and advised leadership of supply issues, procedural changes and problems. Military Service-Honorably Discharged Disabled Veteran (USMC) and cross trained with other Active U.S. Military services as needed. (Federal Employment)
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Specialized Degree - Law

Concord Law School
Los Angeles, CA

Master of Arts - Business-Healthcare Administration

Louisiana State University-Shreveport
Shreveport, LA
12-2015

Bachelor of Science - Health Services Administration

Robert Morris University Moon Township
Moon Township, PA
04-2015

Some College (No Degree) - General Business

The Ohio State University
Columbus, OH

No Degree - Paralegal

Academy of Court Reporting Cincinnati
Cincinnati, OH

Some College (No Degree) - Criminal Justice

Chaminade University Honolulu
Honolulu, HI

Some College (No Degree) - Political Science/General Business

University of Akron
Akron, OH

Doctoral of Business Administration (D.B.A.) - Business Administration

California Intercontinental University
Irvine, CA
12-2025

Skills

  • Strong multitasking

  • Customer service

  • Highly reliable

  • Team player attitude

  • Clear and effective communication

  • Engaging personality

  • Complex Problem-solving

  • Handling difficult customers

  • Hospitality service expertise

  • Memory retention

  • Issue resolution

  • Calm and composed

Certification

  • Microsoft Certified Professional
  • Genesis Certified
  • Lean Six Sigma Certified Yellow Belt
  • 01/2007 Microsoft Word, Excel, Access, Power Point Certified, 2007 Vista

Timeline

Practice Manager (PM)

DEPARTMENT OF DEFENSE HEALTH AGENCY
02.2024 - 09.2024

Ambassador

Block By Block
08.2023 - 08.2023

Security Professional

Allied Universal
08.2022 - 12.2024

Security Agent, (High End Luxury Retail)

API
03.2022 - 08.2022

Bartender/Food Runner

Hawaii Employment
10.2019 - Current

Medical Support Assistant

DEPARTMENT OF ARMY
04.2018 - 03.2019

Health Systems Specialist

Department of Veterans Affairs
07.2016 - 09.2016

Medical Support Assistant

DEPARTMENT OF THE NAVY
12.2014 - 09.2015

Medical Support Assistant

Department of Veterans Affairs
01.2013 - 08.2013

Medical Support Assistant

MSA Federal Work Study
11.2012 - 01.2013

Medical Support Assistant

Department of Veterans Affairs
07.2010 - 03.2011

Medical Support Assistant

Department of Veterans Affairs
09.2009 - 03.2010

General Manager

US EMP
06.2006 - 06.2009

National Sales Trainer

US EMP
09.2005 - 06.2006

Sales Representative

Mobile Solutions Company
10.2004 - 01.2005

Assistant Manager

Scrupples Night Club
11.2002 - 06.2004

Specialized Degree - Law

Concord Law School

Master of Arts - Business-Healthcare Administration

Louisiana State University-Shreveport

Bachelor of Science - Health Services Administration

Robert Morris University Moon Township

Some College (No Degree) - General Business

The Ohio State University

No Degree - Paralegal

Academy of Court Reporting Cincinnati

Some College (No Degree) - Criminal Justice

Chaminade University Honolulu

Some College (No Degree) - Political Science/General Business

University of Akron

Doctoral of Business Administration (D.B.A.) - Business Administration

California Intercontinental University

Awards

Graduated from college Cum Laude with Honors, American Legion, Disabled American Veterans, Fraternal Order of Eagles (F.O.E.), Tau Kappa Epsilon - Alumni Associated Student Government (University of Akron), Senator, Executive Budgeting Committee (University of Akron), HIMSS, San Diego Organization of Healthcare Leaders.

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