Summary
Overview
Work History
Education
Skills
Timeline
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Robert Kenyon

Denver,CO

Summary

Experienced Store Manager and Sales Associate versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations.

Overview

22
22
years of professional experience

Work History

Regional Sales

Empty Bowl Queso
Leesburg, VA
05.2021 - Current
  • Sales and Delivery of specialty queso products in the Denver area.
  • on-going part-time work

Retail Sales Associate

ABC Liquors
Denver, CO
07.2021 - 09.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Operated point-of-sale systems accurately to process payments from customers.

Retail Store Manager

Westbrook Vape
Westminster, CO
03.2018 - 04.2022
  • Developed and maintained store policies and procedures.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.

Retail General Manager

Glass Bottle Liquors
Englewood, CO
10.2002 - 01.2018
  • Developed and implemented strategies to increase sales and customer satisfaction.
  • Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
  • Recruited, trained and supervised staff members in customer service and product knowledge.
  • Ensured compliance with all company policies and procedures.
  • Evaluated employee performance and provided feedback on a regular basis.
  • Created weekly schedules for employees based on their availability and business needs.
  • Resolved customer complaints in a professional manner while maintaining high customer satisfaction levels.
  • Monitored competitors' activities to ensure that the store remains competitive in terms of pricing structure, range of goods offered.
  • Coordinated with suppliers regarding order delivery dates and quantities required.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Education

Some College (No Degree) - Business

New Mexico State University
Las Cruces, NM

Skills

  • Sales oversight and expertise
  • Sales strategy development
  • Upselling strategies
  • Cash Handling
  • Stock audits
  • Marketing and sales
  • Product Sales
  • Store Opening and Closing
  • Scheduling Employees
  • Store display management
  • Product Merchandising
  • Inventory Management
  • Shrink Reduction
  • Customer Service

Timeline

Retail Sales Associate

ABC Liquors
07.2021 - 09.2023

Regional Sales

Empty Bowl Queso
05.2021 - Current

Retail Store Manager

Westbrook Vape
03.2018 - 04.2022

Retail General Manager

Glass Bottle Liquors
10.2002 - 01.2018

Some College (No Degree) - Business

New Mexico State University

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Robert Kenyon