Robert Kern
Canton,GA
Summary
Professional experience consists of progressive achievements in numerous project management roles for teams of over fifty employees and contractors. Possess strong site installation and construction management expertise. Extensive daily operations and personnel work schedules experience, distribution of products, scheduling shipments, monitoring receiving/ shipping and test process of equipment. Expert in rebuild and decommission Base Transceiver System (BTS) and Roaming Overbuild. Excellence in all aspects of successfully accurate inventory controls. Prepare and document implementation plans utilizing OSHA rules and regulations in support of safety operational policies and procedures. Received recognition for creation and implementation of superior processes related to safety rules and safety regulations within Environment Health Safety standards. Establish strong working relationship with major carriers, T-Mobile, Sprint, ATT/Cingular, Verizon and True Position. Strong organizational skill set, excellent warehouse management in support of site implementation and maintenance activities. Assure policies and procedures were defined for utilization within warehouse functions of inventory management as well as maintenance/warranty repair. Devised and implemented inventory management cycle count processes. Prepare key presentations resulting in effective audience presentations. Excellent communications skills while maintaining professionalism with strong business ethics.
Professional operations specialist with strong background in project management. Proven ability to lead cross-functional teams, streamline processes, and drive results. Adept in resource allocation, strategic planning, and risk management. Known for adaptability, effective communication, and fostering collaborative environments.
Experienced with overseeing complex operational projects to streamline processes and achieve objectives. Utilizes strategic planning and stakeholder engagement to ensure project alignment with organizational goals. Track record of leveraging team coordination and problem-solving skills to deliver successful project outcomes.
Operations professional committed to driving project success through meticulous planning and execution. Proven track record of optimizing processes and ensuring timely project delivery. Known for fostering team collaboration and adapting to evolving project requirements while maintaining focus on quality and outcomes.
Diligent [Desired Position] with solid background in managing operational projects. Successfully led cross-functional teams to enhance project efficiency and meet deadlines. Demonstrated ability in strategic planning and effective resource allocation.
Overview
28
28
years of professional experience
Work History
Business Operations/Project Manager
IT Business Solutions, LLC
05.2024 - Current
- Manage daily operation of various client resources related to support of upgrades and software releases maintenance and sustainment
- Work with resources to clearly understand scope of work and the defined completed and pending task
- Review test plans and related User Acceptance Test (UAT) detail activities
- Identify and document all customer reported issues
- Assure all problems are resolved based on prioritization schedule
- Manage resources during issue resolution process
- Review specific acceptance criteria of modifications within the application processes
- Assure development results address details defined in requirements
- Prepare presentations to inform management of teams understanding of defined work task
- Provide weekly status reporting and facilitate customer information sessions
Senior Project Manager (ABM - Harmoni - NSB Construction)
KGP Services
03.2022 - 04.2024
- Responsibilities include support of project objectives, ensuring standards, policy & procedures were in focus for achieving company initiatives and goals
- Work efforts to address the implementation of key areas within cell site construction safety, quality performance, profitability, and customer satisfaction
- Responsible for leading multiple projects personnel and General Contractors within all phases from acquisition through pre-construction, execution, and integration alarm clearing, close-out and True up
- Successful in all levels of communications, project planning, and scope management
- Document progress, performance, and issue resolution to key customers and internal management
- Provide day to day operations, direction and oversight of project resources including staff, equipment, and sub-contractors
Senior Project Management/VCCI (Vendor Contract Compliance-NICAT)
MASTEC Network Solutions
11.2015 - 01.2022
- Managed project teams at the regional and national level for Site Acquisition (SAQ), Civil and Original Equipment Manufacturer (OEM) construction and vendor activities
- Managed site installs/implementations, assured compliance of contractual agreements, provide financial oversight and performed auditing of national projects
- Extensive experienced in vendor, project, program and change management implementation
- Project Manager role leading teams and performing national reviews utilizing auditing expertise in conducting audits of the projects financials and closeout documentation over the entire nation
- Investigating Civil, SAQ and OEM leading to the recovery of several millions of dollars in market and customer overcharges
- Directed a team of project managers and project coordinators in structured reporting which assisted the Supply Chain Management and Request for Proposal for the teams pricing negotiations of future contract negotiations and conducted market closeout improvements to insure profitability
- Role as the primary liaison between Mastec and ATT customer communication in the reconciliation of desktop and major audits
Project Manager/Corporate Operations
MASTEC Network Solutions
11.2010 - 11.2015
- Maintenance & Warranty environment (MS160) and (Pre-MS160) managing operations of all daily field operations including tracking materials, estimating work, dispatching crews, and high level reporting through Quick base, and accountability to AT&T Operations and Mastec Network Solutions Management
- Overseeing Maintenance & Warranty process and procedure, estimating site repair issues, dispatching of crews, tracking and logging for repair request claims under AT&T contract for work completed by Mastec Network Solutions which are received by the Mastec Network Solutions Warranty Department
- Responsible for AT&T Operations and RF request pertaining to Milestone 160 (MS160) site issues approved and accepted by AT&T
- Responsible for pre-MS 160 for logging, tracking, and follow up
- Duties include financial data collection, logging, and tracking, on invoice and PO reconciliation for annual and monthly reporting
- Other financial responsibilities include tracing, collections and reconciliation of payment from CBRE and all AR issues pertaining to Maintenance and Warranty
- Responsible for all general contractor deployment, follow up, close out data, and relationship, and billing
- Duties include, Mastec Network Solutions market relationship such as follow up on site issues, all communications between AT&T and the market, MS-160 and pre-MS160 close out
- Engineering role consist of research and determination of site issues through CASPR, Oracle, Siterra, Swifttrack, Autoforms, and pass Quick base data through RFDS configuration and antenna/RRUS-TMA layout evaluation to qualify site issues for either warranty (non-billable) and maintenance (billable to AT&T)
- Estimate and evaluate site issue on pre-site bases for lowering cost of repair for customers on billable bases and Mastec Network Solutions on non-billable bases
- Responsible for the tracking of all materials for RMA, and parts replacement on sites qualified under the criteria of MS160
- I was responsible for developing a program for the 'Turf Warranty Parts Program' where all materials for MS160 issues are to be picked up from the AT&T CSSLs and returned
Project Manager/Operations Engineering - UMTS
T-Mobile
09.2007 - 12.2009
- Managing operations of daily cellular Universal Mobile Telecommunications System (UMTS) warehouse processes including tracking materials through ALM/CATS (Scanning) and internal excel spreadsheets
- Manage all areas of RMA (Request for Return) on all parts replaced
- Manage logging and storing materials; assigning productive work schedules; management and distribution of customer consignment equipment; scheduling shipments; monitoring receipt of materials and assure excellent inventory control
- Manage distribution of materials for build of cell site installations
- Responsible for preparing and distributing management reports
- Operations engineering roles include managing operations of daily technical/warehouse processes of Base Transceiver Station (BTS) (Ericsson 2102, 2106), reconditioning, testing through (OMT), cleaning, and preparation of shipment as well as contractor pickup
- BOQ and Construction/Installation reporting generation and configuration issues and solutions on UMTS G2, G3, G4; manage preparation for hand off of hardware to contractors for Ericsson, Nokia, and Purcell configurations
- Manage power audits for UMTS upgrade installations on Ericsson RBS 3206 24V, with Nokia Ultrasite Indoor/Outdoor GSM to Lorain DC Power Distributions
Operations Manager and Warehouse Manager
Alcoa Wireless, Inc.
10.2002 - 09.2007
- Operations management of warehouse processes for Alcoa and client’s inventory
- Key cellular client base includes T-Mobile, Sprint, Cingular, True Position, Siemens, and Bechtel
- Performed business development between Alcoa and their client base managing operations and daily warehouse processes, implemented efficient cost effective approach to shipping, receiving, logging, and inventory of materials; prepare and manage productive work schedules; distribute customer consignment equipment and Alcoa products
- Manage resources, shipments; receipt and housing of goods
- Hire warehouse personnel and oversee employee payroll administrative functions
- Manage customer consignment inventory within the warehouse
- Manage process of loading and unloading transports within the warehouse
- Defined and wrote policy and procedures (P&P) for daily operations and safety procedures for overall warehouse functions
- The P&P include pulling of and staging materials, loading, shipments up to 16,000 pounds of telecommunications equipment
- Managed multiple customers’ inventory consignments; receipt of goods, storage, shipping and tracking of products
- Maintain inventory control via cycle counts of Alcoa inventory and customer’s inventory
- Monitored and scheduled resources for the assembly of customer site kits
- Supervised preparation of customer’s order request and assure timely shipment to meet scheduled build
- Project Management and Site Construction management related to installation of Motorola, Nortel, Ericsson, BTS for major clients T-Mobile, and Sprint
- Responsible for the completion of site packets for delivery
- Technical installation Lead: successful installations and commission and maintenance WIRELESS LOCATION equipment for True Position within multiple markets
- Configuration of e911 logistical management units (LMU/WLS)
- Excellent experience with equipment used in locating mobile stations for the purpose of FCC E911 wireless location requirements
- Responsible for collecting cell site data such as GPS coordinates of all sectors, determining the line code, as well as the framing and data rate of the T-1 at all cell sites
- Trouble shooting problems with all of the equipment installed
- RF antenna faults and T-1 faults
- Utilizing T-berd 2209 and Anritsu Site Master test equipment
Operations Manager /PM Technical Support
P&B Software Support, Inc.
12.2000 - 09.2002
- Managing daily operation of this business
- Responsible for technical support on PC upgrades and software releases
- Perform problem resolutions for existing clients
- Business development role responsible for obtaining new clients and establishing contractual agreements
Project Manager/Processor Relationships Manager/Implementer
Lockheed Martin, IMS
05.1997 - 12.2000
- Implementations for a government mandated electronic benefits program
- Established policies and procedures of the Electronic Benefit Transfer (EBT) and Electronic Funds Transfer (EFT) programs per government contract within Lockheed Martin
- Conducted communication sessions with high level State officials and City council members; informed the local government of each county/city/town within the US of how the EBT and EFT implementation process was mandated by the US government
- This paved a way forward to gain support of the local officials by providing an understanding of how the local businesses were expected to accept and process the recipient’s purchases by utilizing a card in lieu of the previous method of depositing or cashing their benefit checks for purchases
- Key role in the analysis and preparation of the methodology for the implementation of funds transfer resulting in an EBT card being provided to each benefit recipient in support of the electronic funds transfer of their benefits
- Prepared and presented presentations to the major credit card processor and banks throughout the United States
- Responsible for reviewing and establishing contractual agreements related to processing Electronic Benefits Transfer (EBT) and related EFT processes
- Evaluated and determined configuration requirements for each processor through means of ISO 8583 protocol using Deluxe Electronic Payment Systems
- Sole liaison between processors and EBT contractors
- Meet with CEO’s and Presidents of businesses throughout the US in phased timelines for the purpose of educating them on the EBT processes and introducing the mandatory implementation of the electronic benefits solutions
Education
Computer Science Degree -
Southeast College of Technology
Memphis, TNSkills
- Scheduling and planning
- Operational efficiency
- Logistics management
Key Experience
- Project Management
- Operations Manager
- Preparation of policy & procedure
- Warehouse Manager
- Manage Maintenance & Warranty Operations
- Resources Management - Employee/contractors
- Prepare Budgets
- Support of HR and Finance
- Implement Inventory Tracking with Bar-coding system
- Created and Implemented Universal Mobile Telecommunication System (UMTS) projects
- Implementation of BTS’- Roaming Overbuild
- Oversee security of company assets/maintenance
- Warehouse Management & Control
- Processor Relationships Manager – Lockheed Martin IMS
- Customer Service Manager - POS Technologies Inc
- Senior Support Specialist - National Data Corporation
- Account Executive - Card Establishment Services
- Technical Implementer/Coordinator - Term Net Merchant Services
- Placement Director - Southeast College of Technology
Education Certifications
- Computer Science Degree, Southeast College of Technology, Memphis, TN
- Project Management Professional (PMP), Project Management Institute, WIP
- Business Development, Numerous job related certifications
- Oracle Warehouse & Inventory Management Certifications
- Swift-Track Database
- Quick-base Database
- Microsoft Office 365, Excel, Outlook, PowerPoint, SharePoint, Visio, Word, Microsoft Office Project
Personal Information
Title: Project Manager/Operations Manager
Business Profile - Summary
Professional experience consists of progressive achievements in numerous project management roles for teams of over fifty employees and contractors. Possess strong site installation and construction management expertise. Extensive daily operations and personnel work schedules experience, distribution of products, scheduling shipments, monitoring receiving/shipping and test process of equipment. Expert in rebuild and decommission Base Transceiver System (BTS) and Roaming Overbuild. Excellence in all aspects of successfully accurate inventory controls. Prepare and document implementation plans utilizing OSHA rules and regulations in support of safety operational policies and procedures. Received recognition for creation and implementation of superior processes related to safety rules and safety regulations within Environment Health Safety standards. Establish strong working relationship with major carriers, T-Mobile, Sprint, ATT/Cingular, Verizon and True Position. Strong organizational skill set, excellent warehouse management in support of site implementation and maintenance activities. Assure policies and procedures were defined for utilization within warehouse functions of inventory management as well as maintenance/warranty repair. Devised and implemented inventory management cycle count processes. Prepare key presentations resulting in effective audience presentations. Excellent communications skills while maintaining professionalism with strong business ethics.
Timeline
Business Operations/Project Manager
IT Business Solutions, LLC
05.2024 - Current
Senior Project Manager (ABM - Harmoni - NSB Construction)
KGP Services
03.2022 - 04.2024
Senior Project Management/VCCI (Vendor Contract Compliance-NICAT)
MASTEC Network Solutions
11.2015 - 01.2022
Project Manager/Corporate Operations
MASTEC Network Solutions
11.2010 - 11.2015
Project Manager/Operations Engineering - UMTS
T-Mobile
09.2007 - 12.2009
Operations Manager and Warehouse Manager
Alcoa Wireless, Inc.
10.2002 - 09.2007
Operations Manager /PM Technical Support
P&B Software Support, Inc.
12.2000 - 09.2002
Project Manager/Processor Relationships Manager/Implementer
Lockheed Martin, IMS
05.1997 - 12.2000
Computer Science Degree -
Southeast College of Technology
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