Summary
Overview
Work History
Education
Skills
writing fiction
Timeline
Generic

Robert Kerr

Murrieta,CA

Summary

Driven by a proven track record in enhancing customer experiences and sales outcomes, I leveraged my expertise in customer needs assessment and sales expertise at Lowes and Anza Village Market. My approach combines excellent people skills with retail store operations acumen, consistently achieving goals and fostering team collaboration. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

33
33
years of professional experience

Work History

Sales Associate

Lowes
01.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Grocery Store Owner

Anza Village Market
02.2009 - 06.2023
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

AC and Refrigeration Technician

Contractors
01.1993 - 10.2008
  • Located and repaired leaks on individual units and large systems in grocery stores or restaurants.
  • Conducted diagnostic tests and read results.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Assisted in maintenance, repair and installation of ventilation systems.

Liquor Store Owner

Westons Liquor
07.1991 - 10.2008
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

No Degree - AC & Refrigeration

Palomar College
San Marcos, CA
01.1993

No Degree - Business

Boise State University
Boise, ID
06.1982

Skills

  • Customer Needs Assessment
  • Excellent people skills
  • Policy and Procedure Adherence
  • Goal-Oriented
  • Sales Goals Attainment
  • Retail Store Operations
  • Listening Skills
  • Reliable and punctual
  • Customer Service
  • Building rapport
  • Teamwork and Collaboration
  • Sales expertise
  • construction knowledge

writing fiction

Trying to finish book about a boy and a Hawaiian dragon.

Timeline

Sales Associate

Lowes
01.2024 - Current

Grocery Store Owner

Anza Village Market
02.2009 - 06.2023

AC and Refrigeration Technician

Contractors
01.1993 - 10.2008

Liquor Store Owner

Westons Liquor
07.1991 - 10.2008

No Degree - AC & Refrigeration

Palomar College

No Degree - Business

Boise State University

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Robert Kerr