Robert Khatchatryan

- Inspect hotel regularly to ensure it meets safety standards
- Arrange for routine maintenance in hotel rooms, lobbies and facilities (e.g. kitchens, tennis courts)
- Organize repair projects in a manner that does not disturb guests
- Plan and oversee renovations and construction
- Act fast to resolve emergency issues (e.g. power outages)
- Find ways to reduce hotel operating costs and conserve energy
- Supervise team of Maintenance Technicians and Janitors
- Manage relationships with contractors and service providers
- Maintain budgets, expenses and activity logs

Proven experience as a Hotel Maintenance Manager or Maintenance Supervisor
In-depth knowledge of health and safety regulations
Familiarity with plumbing, electrical, sewer and HVAC systems; hotel industry experience is a plus
Experience in administrative processes (e.g. budgeting, performance management)
Ability to spot safety risks and address needs.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Resolved customer issues quickly and notified supervisor immediately when problems escalated
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Collected room deposits, fees and payments
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

• Until - Enforced compliance with all regulatory agencies and standards, including local airports, TSA,
• CBP, and FAA
• Examined shipping documentation to determine work procedures for releasing cargo
• Notified consignee or representative concerning estimated arrival date and customs clearance requirements
• Collected established payments prior to releasing freight
• Liaised with flight or freight personnel to meet flights and exchange shipment documents
• Utilized articles and manuals by applying mechanical methods to oversee the transfer of cargo to and from water, land, and air transports
• Offered guest check-in services upon arrival, greeting guests, and confirming reservations during pre-flight procedures
• Reviewed the computer database to check the availability on different dates and lock in requested travel times
• Organized and issued the customer's travel documentation, including tickets, insurance policies and tour itineraries.