Robert Kilpack
Salt Lake City,UT
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 14 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Selective Housekeeping Co.
01.2010 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Front Desk Receptionist
IHG - InterContinental Hotels Group
05.2019 - 10.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Associate/Assistant Manager
RJ Properties
07.2003 - 07.2007
- Increased operational efficiency by implementing streamlined processes and workflow improvements.
- Developed strong working relationships with cross-functional teams for enhanced collaboration and project success.
- Managed a team of junior staff, providing guidance and mentorship to improve their performance and professional growth.
- Assisted in the development of strategic plans, aligning department goals with overall company objectives.
- Handled escalated customer issues, resolving concerns promptly and maintaining high levels of customer satisfaction.
- Coordinated training programs for new hires, ensuring smooth onboarding and integration into the team.
Education
High School Diploma -
Skyline High School
Millcreek UtahCertificate - Management of Food Service
University of North Dakota
05.2011
Skills
- Regulatory Compliance
- Business Management
- Labor Relations
- Administrative Oversight
Certification
Best Western General Manager Conference 2006
Timeline
Front Desk Receptionist
IHG - InterContinental Hotels Group
05.2019 - 10.2020
Owner
Selective Housekeeping Co.
01.2010 - Current
Associate/Assistant Manager
RJ Properties
07.2003 - 07.2007
High School Diploma -
Skyline High School
Certificate - Management of Food Service
University of North Dakota
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