Robert Kilroy

STORE MANAGER

Riteaid

07.2015 - Current

Develop and execute effective merchandising strategies to drive customer engagement and sales.
Demonstrate strong leadership skills through mentoring and coaching staff to achieve store goals.
Strong ability to achieve shrink plans/targets.
Very good at reading and understanding analytic reports to decipher positive or negative trends to better impact my store's success.
Helped Regional Manager facilitate career development classes for future management.
Train and promote Assistant Managers to Store Manager positions.
Have been in charge and operated several stores at once.
Trained store managers when new programs were implemented.
Have opened new stores as well as closed locations.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

STORE MANAGER

CVS Health

01.2010 - 01.2015

I was performing the same functions as at Riteaid. I was recruited to Riteaid by my previous manager that I worked with while at CVS.

CO MANAGER

Walmart

01.1997 - 06.2010

Successfully managed team of 300+ employees, delegating tasks and ensuring productivity.
Led store initiatives to increase sales and improve customer satisfaction.
Conducted staff training sessions on product knowledge and sales techniques.
Collaborated with upper management on budgeting and strategic planning for store operations.

Summary

Overview

Work History

STORE MANAGER

STORE MANAGER

CO MANAGER

Education

High School -

Skills

Certification

Timeline

STORE MANAGER

STORE MANAGER

CO MANAGER

High School -

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