Robert Kirchner

• Improved player behavior through modeling and disciplinary interventions.
• Promoted love of game by assisting players with understanding positioning, play techniques, and fundamentals.
• Utilized various coaching models and techniques to maximize client success.
• Promoted stretching, mobility work, and proper form to help athletes safely build strength.
• Professionally trained and vetted

Led and supervised practices and contests, prioritizing safety for participants and learning fundamentals of baseball and soccer.

• Lead coach for grass roots soccer program
• Assistant Baseball coach (T-Ball)

Field Engineer with Nielsen, installing and maintaining a territory of 30-35 Special Panels homes in the New Jersey/Pennsylavania area. Maintained a highly successful and positive rapport and professional relationships with panelists during their two year agreement with Nielsen for audience measurement and data collection.  Worked colloboratively with the engineers on this team, sales representatives, the engineering department, technical support and management.

• Conducted viewing site surveys to assess project requirements and provided installation and technical recommendations for special panel installations teams
• Collaborated with project managers and engineering to ensure that special panel installations met all code requirements and client specifications
• Troubleshot and resolved technical issues related to audience panel measurement components to ensure optimal system performance
• Provided on-site training and mentoring to newer Special Panel Field Engineers on installations and maintenance procedures
• Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in  reduction in work hours/labor costs
• Coordinated with engineering department to understand their specific requirements and provide customized recommendations for improving the functionality the hardware and software being released into the production market.
• Provided superior detailed In-person panelist training on logging in and out of audience measuring meter platforms. Regular and ongoing coaching of panelists when they are not logging in or performing up to standards. 
• Provided a wide variety of customer service to panel homes inculding incentives, disconnecting and reconnecting meters that were moved or unplugged.  Metering new devices or any other panelist concerns. 
• Perform regular maintenance and inspections of special panels homes to ensure optimal performance and adherence to company standards.

Performed audit and feedback on small test sample of self installed Nielsen panel homes.  Provided feedback and observations to Sample Operations department.

• Coordinated with Sample Operations teams to develop customized solutions for special panel installations based on company specifications and site requirements.
• Performed quality assurance checks and conducted troubleshooting to address any issues with self installed special panel installations providing feeback and advice on my observations. 

Supported Field Reperentatives and management in the Philadelphia and later AP Northeast test market. Conducting training and mentoring of new hires. Assisted in installation and new hire interview process. Provided ongoing training and company policies. Conducted audits in sample homes and had a direct impact on the improvemnt of data quality metircs.   

• Installed and maintained a sample of 50 test homes throughout New Jersey and Pennsylvania.
• Conducted regular site visits to monitor progress, identify issues, and implement solutions to meet deadlines and quality standards 
• Implemented best practices and quality control measures to improve overall performance and optimize field operations KPIs
• Assisted training school instructos training new hires at Nielsen training center in Florida.
• Coordinated and set up venues for for goup meetings and training sessions