Robert K Kirby
Vero Beach,FL
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Caregiver for Family Member
self-employed
01.2007 - Current
- Scheduled doctor appointments, grocery shopped, and transported mother to where ever she wanted and needed go.
- Budgeted and paid bills and oversaw all mother's financial needs.
- Scheduled, interviewed, trained, supervised professional personnel caregivers.
- Made sure all medications were administered properly.
Customer Service Representative
Teleperformance USA
05.2025 - 06.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and quick issue resolution.
Temp Service
Manpower
06.2022 - 07.2022
- Digitally Scanning warehoused parts Piper Aircraft warehouse remodel caught Covid had to leave due to illness.
Cashier/Customer Service
Walmart/Sam's club
11.2021 - 04.2022
- Accurately scan grocery and general merchandise at checkout lane.
- Tender cash, check, credit card, debit and gift card payments.
- Age verifications for alcohol and other age restricted merchandise sales.
- Zone and stock merchandise
- Front door and store security.
- Assisted mangers in store closing procedures such as gathering reports and cash register tills.
- Provide customer service as needed.
Personal Shopper
Instacart Shoppers
04.2021 - 11.2021
- Accurately and efficiently completed grocery and retail merchandise orders using a computerized order system.
- Assisted and made suggestions on replacements for out of stock merchandise.
- Followed the company policies and the customer's preferences on the delivery of purchased merchandise.
Sales Tax Auditor IV
Florida Department of Revenue
09.1993 - 12.2007
- Audit books and records of small, large multi-state or multinational corporations independently or as a part of a team to verify compliance with various taxing statues, such as: Sales, Use, unemployment, documentary and Intangible taxes.
- Analyzed and reconciled inter-company transactions, financials relationships and business practices.
- Developed audit plans and procedures to establish audit trail in accordance the States guidelines and laws.
- Prepared detail reports of findings.
- Employed computer based auditing and statistical sampling.
- Use manual Audit techniques when computerized data was unavailable.
- Research tax laws, rules and issues.
- Educated taxpayers of the rules, laws and procedures to comply with state tax regulations.
- Assessed overdue taxes
- Negotiated payments and protests.
- Trained new auditors
- Lead of audit teams
Bookkeeper and Operations Assistant
Union Management Co. (Apartment management)
09.1991 - 12.1992
- Supervised main office to Assist the president and 5 complex managers
- Gathered data in order to prepare monthly accounting reports.
- Assemble payroll data and reported payroll data to payroll service.
- Distributed payroll checks to the various complexes on time to pay at least 25 employees in timely manner.
- Trained new office personnel.
- Preformed background research candidates for employment and resident applications that needed more in-depth research.
- Placed in charge of company president was on vacation or unavailable.
- Worked on the team to develop management policy, human resource, accounting, potential resident background investigation manuals.
- Provided customer service and conflict resolution.
Assistant Manager Finance loan Company
Credit thrift of America
01.1989 - 11.1990
- Credit analysis for up loans $100,000.
- Independent approval up to 20,000.00.
- Prepare loan packages for home mortgages.
- Supervise and work with team to prepare loan documents.
- Sold supplemental insurance.
- Insured company guidelines were followed.
- Collection of loans that were past due via phone, correspondence and field collections.
- Filed small claims lawsuits.
- Represented and testified large lawsuits.
- Recorded documents with clerk of court.
- Repossessed collateral.
- Open and close office.
- Schedule staff to ensure office was properly staff.
- Interview and Trained new employees.
- Calculated and transmitted payroll data to HQ.
- Distributed pay checks.
Store Manager
F.W. Woolworth
08.1985 - 11.1987
- Completed a 2-year training program at the 20th busiest store in nation in Vero Beach, FL.
- Promoted to a 750,000 sales volume store.
- Supervised employees.
- Created and followed Budgets.
- Interview, trained, and terminate employees.
- Purchased merchandise.
- Created merchandise displays.
- Analyzing sales, expense, and profit data.
- In charge of store security and safety inspections.
- Preformed and supervise inventories.
- Held store team meetings.
- Received and unloaded merchandise trucks.
Education
Associate's degree - Education
Indian River State College
Fort Pierce, FL06.2008
M.B.A. - Business
Nova Southeastern University
Fort Lauderdale, FL12.1990
B.A. - Economics
Rollins College
Winter Park, FL02.1985
Skills
- Customer Service
- Operations management
- Apple and Microsoft operating systems
- Team Oriented
- Self motivated
- Can work independently
- Conflict management
- Human Resources Management
- Retail Sales
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Basic housekeeping
- Emotional support
- Strong ethics
- Relationship building
- Flexible schedule
- First aid and safety
- Flexible schedule and availability
- Medical record-keeping
- Medication management
- Documentation
- Medication administration
- Behavior redirection
- Records management
- Transportation services
- Reliability and punctuality
- Compassion and empathy
- Active listening
Certification
440 Insurance License
Timeline
Customer Service Representative
Teleperformance USA
05.2025 - 06.2025
Temp Service
Manpower
06.2022 - 07.2022
Cashier/Customer Service
Walmart/Sam's club
11.2021 - 04.2022
Personal Shopper
Instacart Shoppers
04.2021 - 11.2021
Caregiver for Family Member
self-employed
01.2007 - Current
Sales Tax Auditor IV
Florida Department of Revenue
09.1993 - 12.2007
Bookkeeper and Operations Assistant
Union Management Co. (Apartment management)
09.1991 - 12.1992
Assistant Manager Finance loan Company
Credit thrift of America
01.1989 - 11.1990
Store Manager
F.W. Woolworth
08.1985 - 11.1987
M.B.A. - Business
Nova Southeastern University
B.A. - Economics
Rollins College
Associate's degree - Education
Indian River State College
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Customer Service Specialist
- Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
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