Robert Kluttz
Waialua,HI
Summary
Global Transformation & Operational Excellence executive with twenty years of quality management, innovation, transformation and M&A experience across some of the most complex organizations in the world
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Healthcare Advisor
Novaces, LLC
10.2021 - Current
- Transformation advisory support for US Navy medical readiness for Hawaii, Guam, and the Pacific Submarine fleet
- Lean Six Sigma Improvement and innovation capability development Program development and leadership Executive coaching and mentoring
- Digital Transformation Strategy development for mobile medical facilities
Managing Director
Tritium Strategy
10.2020 - Current
- Independent consulting services and transformation advisory support for national and international health systems and health tech companies
- Healthcare industry advisor for one of the largest private equity firms in the world Innovation advisory support for startups focused on healthcare 3D printing and smart clothing Process/ technology transformation consulting for one of the fastest growing primary care health networks in the U.S.
- Pro bono consulting for non-profit health care and arts/culture organizations
Executive Director. Clinical Innovation & Improvement
CEIH
11.2019 - 01.2021
- Contracted role to foster the development of innovation infrastructure across the South Australia public health system (including >40k employees, 80+ hospitals, and hundreds of subacute facilities) in partnership with private providers, universities, research institutes, and other non-governmental organizations
- Charter member of statewide COVID-19 Innovation and R&D Coordinating Group
- Partnered with external vendors to optimize online screening applications, Salesforce-based contact tracing solutions, and virtual queuing platforms for testing clinics
- Designed go-to-market strategy for start-up internal consulting government agency including stakeholder engagement plans, branding/marketing material, and consulting collateral
- Shifted Emergency Department access improvement program scope from siloed hospital-centric approach to a whole system approach including home health, ambulance service, mental health, and step-up/step down care facilities resulting in quantifiable reduction in ambulance ramping and ED wait times
- Developed healthcare innovation community of practice to create alignment and integration of Artificial Intelligence, Machine Learning, Virtual/Augmented Reality, and Robotics solution developers
- Led South Australia’s first National Innovation Games event to challenge based teams to develop virtual health solutions to improve home-based care for almost two million patients
- Implemented gamification-based employee engagement strategy to foster a culture of innovation within a traditionally bureaucratic government organization. Outcomes included an adopted design of the mental health hospital room of the future
- Provided consulting and business development support for clinician innovators/entrepreneurs resulting in commercial developments including the development of an experiential 3D printing center of excellence, design of a beta epidemic map leveraging geospatial satellite imagery, and the international expansion of a perioperative risk management mobile application.
Head of Quality & Transformation
GenesisCare
03.2018 - 11.2019
- Contracted role to drive transformation of the Oncology operating model (people, process, platform) through innovation and Service of the Future initiatives for the largest private provider of radiation therapy in Australia, Spain, and the United Kingdom (PE-backed)
- Led the development and implementation of clinical protocols and pathways for prostate, multi-metastatic brain, and wide field skin cancers. Reduced clinical pathway development/implementation cycle time by 40%
- Led integration workstream for national and international acquisitions. Developed assessment matrices to identify process, capability, and system performance gaps during due diligence
- Created and executed post-acquisition integration plans
- Led facility-wide and state-wide efforts to become one of the first health systems in Australia to achieve accreditation to the new national safety and quality standards
- Led phased rollout of Lean Daily Management including performance dashboards, leadership rounding and daily huddles to foster a culture of continuous improvement
- Partnered with Commercial teams to develop pilot for RFID RTLS solution to drive clinical quality/safety, patient satisfaction and staff engagement.
National Process Excellence Consulting Leader
Centric Consulting
03.2016 - 03.2018
- Drove business development (organic and new client growth), solution delivery, and relationship management for enterprise-wide OpEx consulting engagements
- Partnered with Marketing to develop SCM strategy in support of service offering re-launch
- Partnered with Clinical consulting leadership to develop hospital and healthcare Process Excellence solution delivery strategies to support improvement/transformation in physician engagement, patient satisfaction, clinical pathways improvement, HEDIS/STAR, Health Information Management Systems, data integration, RCM, and process flow
- Built enterprise-wide People/Process/Technology capabilities (including RPA/BPA solutions) to enable strategic planning and sustainable execution
VP, Operational Excellence
ICMC
07.2013 - 07.2015
- Built a team of ten Black Belts and Master Black Belts (including three registered nurses) providing consulting and Operational Excellence deployment support to private equity-backed national specialty hospital system
- Broadened service delivery from tactical training and facilitation to the development of a strategic Lean Daily Management capability aligned with enterprise Balanced Scorecard objectives
- Provided executive coaching to client C-suite stakeholders to ensure a balance of rapid improvements and sustainable infrastructure development to drive a culture of continuous improvement and growth
- Partnered with corporate Chief Operating Officer and hospital Operations executives to identify and prioritize high-value enterprise improvement opportunities
- Provided thought leadership and analytics support for multiple enterprise and hospital strategic initiatives including Revenue Cycle Management (efficiency improvements and coding/system optimization), Supply Chain Management (off-label chemotherapy improvement and centralization of purchasing capabilities), Patient Experience (HCAHPS improvement and patient acquisition optimization), and Patient/Provider web portals
- Partnered with firm senior leaders to develop organizational capability assessment to ensure highly effective resource allocation and professional development planning
- Developed internal and client-facing Change Management capabilities to ensured sustainable and impactful integrated solution delivery.
Regional Quality Improvement Manager
Kaiser Permanente
11.2011 - 06.2013
- Led the deployment of a regional Lean Six Sigma program which integrated continuous improvement initiatives across 15 facilities throughout northeast Ohio
- Deployment plan included the identification, alignment, scoping, and prioritization of opportunities in commercial & Medicare health plans, clinical treatment pathways, patient safety, and regulatory compliance
- Performed regression analysis via Minitab to quantify the impact of appointment access and utilization management on member/patient satisfaction
- Performed Value Stream Mapping & analysis of appointment making process, end-to-end patient primary care experience, and Obstetrics processes
- Developed multi-generational project plan to improve end-to-end Internal Medicine & Family practice care experience
- Leveraged member Likelihood of Hospitalization metric to quantify panel disease burden and clinical outcome effectiveness
- Managed team of two Black Belts tasked with driving results in clinical quality, member service and utilization management
- Led Lean Six Sigma projects for readmit rate reduction, specialty care access improvement, pharmacy wait time reduction, and Rx fill accuracy
- Partnered with clinical leadership to develop Physician Performance Dashboards to objectively monitor clinical quality, access, and utilization
- Only non-physician member of regional Clinical Decision Support team
Associate, Lean Six Sigma Master Black Belt
Booz Allen Hamilton
08.2010 - 11.2011
- Supported client-facing Lean Six Sigma deployment at NASA’s Glenn Research Center (GRC)
- Developed five-year deployment plan & maturity model, LSS candidate selection tool, project selection / prioritization matrix, and continuing training plans
- Facilitated Black Belt forums, LSS Lunch & Learns and center-wide Kaizen events
- Developed plan to transition deployment from an informal hub & spoke model coordinated from Marshall Space Flight Center to an enterprise transformation model managed out of GRC
- Facilitated NASA’s Transition Technology to Flight team to expedite the innovation lifecycle from pure theoretical research to applied science on a space vehicle
- Developed quantifiable prioritization criteria to fast-track high-potential innovations
- Cascaded NASA strategic plans into GRC goals, objectives and metrics
- Teamed with GRC directorate leadership to develop project repository to align with overall strategic objectives
- Developed & facilitated White Belt & Green Belt training for 250+ NASA contractors and civil servants
- Coached and mentored 14 Green belts & Black Belts through certification
- Developed strategic partnerships with LSS leadership at Northeast Ohio organizations (Key Bank, Federal Reserve Bank, Akron Children’s Hospital, University Hospitals, Goodyear, and University of Akron) for benchmarking and best practice sharing.
Manager of Quality & Operational Excellence, Master Black Belt
Key Bank
05.2008 - 08.2010
- Lead Black Belt for division-wide Lean Six Sigma deployment
- Assisted in the development of tactical and strategic plans to ensure program success including maturity models, service trees, change management plans and Hoshin Kanri project pipeline creation
- Strategic projects resulted in division budget 15% under forecast for 2009
- Managed staff of 6-9 Quality Analysts including one Black Belt & five Green Belts
- DMADV implementation of federal Home Affordable Modification Program
- Leveraged iGrafx for process modeling and Monte Carlo simulation to determine volumes, roll rates and charge-off impacts. Resulted in an 18% decrease vs Forecasted foreclosure rates.
Education
Leading Digital Transformation in Healthcare -
Harvard University Medical School
Cambridge, MAMaster of Business Administration -
Baldwin Wallace University
Berea, OhioNuclear Reactor Physics -
Naval Nuclear Power Program
Orlando, FloridaSkills
- Organizational Change Leadership
- Strategic Planning
- Digital Transformation
- Operational Excellence
- Disruptive Innovation
- Mergers & Acquisitions
Certification
- ISO9000 Internal Auditor, Rockwell Automation, 2000-01-01
- Six Sigma Black Belt, American Society for Quality, 2008-01-01
- LSS Green Belt, Rockwell Automation, 2002-01-01
- Master Black Belt, Key Bank/Villanova University, 2010-01-01
- Lean Six Sigma Black Belt, SBTI, 2006-01-01
- Lean Six Sigma Champion, NASA, 2010-01-01
community service
- Volunteer, Ronald McDonald House at Sydney Children’s Hospital
- Co-Founder, Northeast Ohio Operational Excellence Forum (Consortium of LSS leaders from 40+ local organizations)
- Co-Founder, Healthcare Lean/OpEx Australia
- Keynote Speaker: National & international conferences/events (Digital Health, Operational Excellence, and Patient Experience)
- Volunteer, Junior Achievement & Entrepreneurship Preparatory School (Cleveland inner-city charter school)
- Volunteer, Gautier Presbyterian Disaster Relief (Hurricane Katrina rebuilding efforts in coastal Mississippi)
Timeline
Senior Healthcare Advisor
Novaces, LLC
10.2021 - Current
Managing Director
Tritium Strategy
10.2020 - Current
Executive Director. Clinical Innovation & Improvement
CEIH
11.2019 - 01.2021
Head of Quality & Transformation
GenesisCare
03.2018 - 11.2019
National Process Excellence Consulting Leader
Centric Consulting
03.2016 - 03.2018
VP, Operational Excellence
ICMC
07.2013 - 07.2015
Regional Quality Improvement Manager
Kaiser Permanente
11.2011 - 06.2013
Associate, Lean Six Sigma Master Black Belt
Booz Allen Hamilton
08.2010 - 11.2011
Manager of Quality & Operational Excellence, Master Black Belt
Key Bank
05.2008 - 08.2010
Leading Digital Transformation in Healthcare -
Harvard University Medical School
Master of Business Administration -
Baldwin Wallace University
Nuclear Reactor Physics -
Naval Nuclear Power Program
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