ROBERT KNELL

• Achieved Presidents Club award for exceeding 100% to quota in 2022
• Created new hire onboarding curriculum which led to quick, week 1 pipeline contributions from new hires
• Implemented and developed operational standards, policies and procedures
• Involved with strategic planning initiatives and creation of annual operating plan (AOP)
• Change management excellence: Successfully promoted and backfilled more than 10 direct reports and established new career pathways leading to increased retention and morale
• Provided strong leadership to enhance team productivity and morale
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives

• Managed corporate, commercial, and enterprise SDRs
• Promoted 5 direct reports to Account Executive and led 3 more to Sr. SDR positions within 12 months
• Major contributions in areas of: Onboarding and ongoing enablement; US and EMEA
• Project management: Led implementation of new systems and integrations
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Developed and implemented successful sales strategies to drive growth and exceed revenue targets

• Developed deep understanding of customer needs, priorities and pain points to deliver highly customized training and ongoing enrichment
• Increased SDR opportunities by 114% Q3 vs Q2 after implementing strategic targeted campaigns
• Created internal Google Site for purposes of transparency, communication, and collateral
• Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team
• Established routines that boost productivity and motivate team to reach for their daily, monthly, and annual goals

• Consistently chosen to be emcee and speak on behalf of company (650+ employees) at annual conference
• Responsible for creation and implementation of 5 week sales new hire program for AEs and SDRS consisting of both online and instructor led classes
• Developed structured onboarding curriculum consisting of syllabus, sales playbook, instructor and participant guides
• Implemented Peer Leader program for over 60 Sales Development Representatives empowering team to showcase their leadership qualities while providing opportunities to project manage various sales activities
• Engaged sales with interactive eLearning to foster ongoing training support and skill development
• Trained over 60 new hires (AEs and SDRs) through several new hire classes

• Lead project manager and responsible for development, delivery, and coordination of 10+ training initiatives at Dude Solutions including Predictive Index, LMS implementation, RACI project Management, new product launches and more
• Assessed additional needs based on training progress and collaborated with management to meet requirements.
• Learning Management System (LMS) Administrator
• Developed, managed, and lead New Hire On-boarding Program welcoming over 250 new employees
• Designed and delivered both online (e-learning) and instructor led training using Zoom video conferencing

• Led engaging online product demonstrations
• Top 10% in revenue generated for months of November and December 2014
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
• Remained current on industry trends, product applications, market activities and competitive products to develop credibility, build value and create new opportunities.

• Sales excellence- 2014 General Manager President's Club Award for Sales Excellence
• Store was consistently top 10% of division
• Managed store with over 25 employees and 5 direct reports
• Responsible for achievement of business goals including revenue, expense and profitability targets, inventory shrinkage and customer satisfaction metrics
• Developed and implemented strategies to increase sales and profitability. Tracked 10% increase in sales volume and 12% increase in profit over prior year

• Led department employees with new and improved sales initiatives resulting in store ranking increase from 148/228 stores to 11/228 in first month
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Promoted to General Manager after 2 years for executing and surpassing company expectations.

Regional Training Instructor

• Appointed regional training instructor for 5+ stores
• Facilitated and designed sales training programs every quarter to educate sales professionals on products and programs focused on company initiatives to increase sales and profits
• Presented at conferences to over 100 regional sales associates and management staff emphasizing selling strategies

• Led store in overall sales during first three months of employment and promoted into management development program
• Collaborated with management sales team to increase profits and regularly surpassed department quota
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales

• Incorporated multiple types of teaching strategies into classroom.
• Supported student physical, mental, and social development using classroom games and activities.
• Led cross-functional staff development meetings to implement instructional innovations based on data reports
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

• Pioneered the introduction of technology in classroom to increase productivity and create engaging learning experiences.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
• Participated in department meetings to provide input to colleagues about student achievement and improvement