ROBERT KNIERIEM
Tempe,AZ
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
13
13
years of professional experience
Work History
Operations Manager
Bridgecrest
05.2024 - Current
Customer Experience Manager
CarMax
03.2021 - 05.2024
- Reduced response time to customer inquiries by optimizing support channels
- Conducted regular performance reviews with team members, fostering professional growth and development
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes
- Established performance and service goals and held associates accountable for individual performance
- Mentored peers and Growth candidates through leadership development program
Regional Indirect Retail Account Executive
Comcast/Xfinity
05.2017 - 03.2021
- Increased sales revenue by building strong relationships with clients and identifying their individual needs
- Led regular training sessions for staff members on product knowledge and selling techniques, improving overall team effectiveness
- Implemented successful cross-selling initiatives, promoting related products to customers to maximize purchase value
- Coordinated special events within retail locations to increase brand awareness among potential new customers
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
- Regularly reported performance metrics to upper management, identifying areas for improvement and proposing actionable steps
Assistant Retail Sales Manager
AT&T
10.2012 - 05.2017
- Increased customer satisfaction by addressing their needs promptly and efficiently
- Assisted in driving sales through effective merchandising strategies and techniques
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team
- Ensured compliance with all company policies, procedures, and safety regulations for a secure working environment for both staff members and customers alike
- Handled cash register operations accurately, ensuring proper cash handling procedures were always followed
Education
General Studies -
Allegany College of Maryland
Somerset, PaSkills
- Store Merchandising
- Operations Management
- Team Development
- Customer Service Management
- Team Building and Leadership
- POS Systems Policies and Procedures
- Customer Relationship Management
- Project Management
- Data Analysis and Reporting
- Teamwork and Collaboration
- Work Planning and Prioritization
Hobbies and Interests
- Weightlifting
- Travel
- Exploring New Restaurants
- Binge-Worthy TV Shows
Timeline
Operations Manager
Bridgecrest
05.2024 - Current
Customer Experience Manager
CarMax
03.2021 - 05.2024
Regional Indirect Retail Account Executive
Comcast/Xfinity
05.2017 - 03.2021
Assistant Retail Sales Manager
AT&T
10.2012 - 05.2017
General Studies -
Allegany College of Maryland