ROBERT KNIGHT
Rockford
Summary
Experienced in the retail industry, customer-oriented professional with a strong focus on driving sales, fostering customer loyalty, and delivering exceptional service. Deep understanding of customer needs, excelling at providing appropriate solutions to ensure satisfaction. Consistently surpassing customers' expectations and genuinely willing to continuously learn and grow to better serve them.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Planogram Associate
Menards
06.2024 - Current
- Analyzed customer feedback to identify areas for service improvement.
- Implemented inventory management strategies to optimize stock levels.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Floor Associate
The Home Depot
10.2021 - 04.2024
- Organized merchandise on sales floor according to store standards for easy customer access
- Collaborated with team members to ensure efficient operation of the store during peak hours
- Provided excellent customer service by assisting customers with product selection and answering questions about products, services, and policies
- Utilized effective problem solving techniques when dealing with difficult customer situations
- Answered incoming phone calls from customers regarding product inquiries or complaints
- Built relationships with regular customers through friendly conversation and follow-up calls
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Set up promotional displays and signage to increase sales
- Utilized sales strategies to increase average purchase amounts
- Developed and maintained a positive working relationship with customers
- Informed customers of special promotions, loyalty programs, and discounts
Cash Room Associate
Brinks
07.2021 - 09.2021
- Processed a high volume of cash orders quickly and efficiently
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining focus on details
- Ensured compliance with company policies regarding cash handling procedures
- Operated computers programmed with accounting software to record, store, and analyzed information
Food Preparation
Fricano's Pizza
06.2019 - 07.2021
- Accurately processed customer payments using cash, credit cards, and checks
- Maintained cleanliness of the restaurant by wiping down tables, sweeping, and organizing inventory
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
Education
High School Diploma -
Sparta High School
Sparta, MI06.2020
Skills
- Retail Sales
- Product Promotion
- Sales Tracking
- Goal-Oriented
- Time management
- Conflict resolution
- Product knowledge
- Problem-solving
- Multitasking
- Customer-oriented
- Leadership qualities
- Courteous and professional
Certification
- Ballymore electric ladder
- Handling hazardous materials certification
- Electric Pallet Jack Certification
Timeline
Planogram Associate
Menards
06.2024 - Current
Sales Floor Associate
The Home Depot
10.2021 - 04.2024
Cash Room Associate
Brinks
07.2021 - 09.2021
Food Preparation
Fricano's Pizza
06.2019 - 07.2021
High School Diploma -
Sparta High School
- Ballymore electric ladder
- Handling hazardous materials certification
- Electric Pallet Jack Certification
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