Robert Koskol
Coloma,MI
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at Whirlpool and Marriott. Proven ability to enhance brand visibility through effective social media management and promotional events. Skilled in cash handling and time management, consistently delivering exceptional service while fostering client relationships and ensuring guest satisfaction.
Overview
8
8
years of professional experience
Work History
Cashier
Handy Spot Grocery
06.2022 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Determined amounts due and accepted payments.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
AIG Sales Specialist
Whirlpool
11.2022 - 07.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Night Auditor
Marriott
11.2019 - 01.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Front Office Specialist
Whirlpool
09.2017 - 06.2018
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Determined amounts due and accepted payments.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
Education
Undergraduate - Conputer Input Systems
Lake Michigan College
Benton Harbor, MIHigh School Diploma - Basic Studies
Coloma High School
06.2007
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Professionalism and courtesy
Timeline
AIG Sales Specialist
Whirlpool
11.2022 - 07.2023
Cashier
Handy Spot Grocery
06.2022 - Current
Night Auditor
Marriott
11.2019 - 01.2022
Front Office Specialist
Whirlpool
09.2017 - 06.2018
Undergraduate - Conputer Input Systems
Lake Michigan College
High School Diploma - Basic Studies
Coloma High School
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