Summary
Overview
Work History
Education
Skills
Accomplishments
Efficiency
Timeline
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Rhonda Kozarovich

DeRidder,LA

Summary

Dynamic Store Manager with a proven track record at Little River RV Park & Retail Store, excelling in customer service and inventory management. Enhanced customer satisfaction through effective team leadership and innovative merchandising strategies, achieving significant sales growth while maintaining a clean and safe environment. Skilled in training and mentoring staff to foster a collaborative workplace.

Overview

35
35
years of professional experience

Work History

Store Manager

Little River RV Park & Retail Store
06.2020 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Store Manager

Shoe Dept
01.2012 - 12.2016
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Customer Service Manager

AAFES
01.2003 - 05.2011
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Ensured cleanliness of work areas and bathrooms.

Education

Graduate - Business

Delta School of Business
Lake Charles, LA
05-1984

High School Diploma -

DeRidder
DeRidder, LA
05-1980

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • POS systems
  • Goals and performance
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Sales expertise
  • Work Planning and Prioritization
  • Retail sales techniques
  • Payroll management
  • Bank deposit procedures
  • Loss prevention
  • Delegating work

Accomplishments

  • Managed a store that exceeded company expectations in every category to include sales, bonuses, and loss prevention. Also in cleanliness.
  • Achieved the top 10 national store ranking within 1 years.
  • Exceeded monthly store sales goals 12 months in a row.
  • Increased sales by 60% by coaching department managers on new merchandising standards.
  • Achieved 100% by completing [Task] with accuracy and efficiency.
  • Supervised team of 20 or more staff members.

Efficiency

I am honest and dependable. I have excellent work ethics. I do not have my employees do anything that I don't do. I have always been proud of my stores organization, as well as appearance. I absolutely love retail. My store always had less shrink than any in my district.i would be an assist to m employer.

Timeline

Store Manager

Little River RV Park & Retail Store
06.2020 - 05.2024

Store Manager

Shoe Dept
01.2012 - 12.2016

Customer Service Manager

AAFES
01.2003 - 05.2011

Graduate - Business

Delta School of Business

High School Diploma -

DeRidder

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