Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert K. Phallan

Olympia,WA

Summary

To secure a maintenance technician or clerical position with a growing company.

A maintenance professional with commitment to high standards and achieving results. Proven expertise in performing routine inspections and preventive maintenance to ensure facility safety and functionality. Known for strong team collaboration, adaptability, and reliability. Skilled in electrical, plumbing, and HVAC systems.

Experienced with troubleshooting and repairing wide range of building systems. Utilizes diagnostic tools and techniques to pinpoint and resolve issues efficiently. Knowledge of maintaining safety standards and adhering to regulatory guidelines.

Overview

32
32
years of professional experience

Work History

Clerk

PCSI Inc.
10.2023 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.

General Maintenance Worker

Professional Contract Services, Inc.
12.2010 - 10.2023
  • Performed as maintenance worker for unaccompanied service member housing first sergeants barracks program. Duties include all aspects of building maintenance including but not limited to carpentry, painting, plumbing and minor maintenance tasks.
  • Singularly responsible for the setup of upkeep of the warehouse and shop area.
  • Responsible for the training of new personnel using the companies’ technical exhibits.
  • Functioned independently in the rehabilitation of several complete housing buildings.
  • Performed duties with FMO (Furniture Management) team to remove and/or install various appliances and amenities.
  • Worked with the Public Works department to accomplish more involved tasks.
  • Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
  • Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
  • Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
  • Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
  • Adapted quickly to changing priorities while effectively managing workload during periods of high demand.
  • Increased workspace efficiency by organizing storage areas and maintaining an inventory of tools and supplies.
  • Maintained a safe work environment with compliance to company policies, OSHA regulations, and local building codes.

Housekeeper

Vet Temps
10.2010 - 12.2010
  • Housekeeping aid at large VA medical center. Assigned cleaning duties on 60 bed medical ward.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Maintenance Technician

Forest City Enterprises
06.2008 - 07.2010
  • Performed maintenance duties at five separate complexes with 1756 units ranging from split level houses to individual apartments. Tasks included carpentry, plumbing, electrical, HVAC, painting and emergency work.
  • Member of a Customer Satisfaction Survey Team. Goals were to improve customer satisfaction, customer relations and curb appeal of the properties.
  • As the result of resident feedback, I identified problems with several sub-contractor behaviors. I drafted a proposed Code of Ethical Conduct for Sub-contractors. My proposal was reviewed by management through the Area General Manager and adopted.
  • The teams conclusions and recommendations were adopted by Forest City Enterprises and implemented at all their properties throughout the Puget Sound region.
  • Member of a two person team that advised the company on improvement of the work order process. This resulted in improved tracking of work orders, enhanced resident satisfaction and improved Associate accountability.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Installed new locks, door handles, and door closers.
  • Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
  • Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.

Housing Maintenance Worker

IAP Worldwide Services
03.2005 - 06.2008
  • Performed various maintenance duties including but not limited to; plumbing, electrical work, low-level HVAC repair and carpentry. Singularly responsible for the repair and/or replacement of blinds in all military housing units at NAS Whidbey Island.
  • Regularly on-call after hours for emergency work requests generated by residents.
  • Continually worked with management and co-workers to improve quality of work and customer relations through prompt response to work orders, and continuous education.
  • Trained newly hired personnel in daily work tasks.
  • Performed laborer duties by maintaining grounds on commercial residential properties on 1500 acre development.

Driver

Marten Transport
11.2001 - 12.2004
  • Responsible for driving a commercial vehicle with regard to Federal Motor Carrier Safety Regulations and company policies.
  • Awards: 3 years Safety Award

Driver

C. R. England
11.1999 - 11.2001
  • Responsible for driving a commercial vehicle with regard to Federal Motor Carrier Safety Regulations and company policies.
  • Awards: 2 years Safety Award

Maintenance Technician

Captain Whidbey Inn
04.1993 - 10.1999
  • Performed duties as both Maintenance personnel and Groundskeeper for a 100 year old Inn and Restaurant.
  • Worked alone for several years in above capacity with little supervision.
  • Hired and directed activities for subordinates.
  • Requisitioned supplies and equipment necessary for daily operations.
  • Was on-call for emergency services as needed.

Education

High School Diploma -

01.1982

Skills

  • Able to balance quality of work and customer satisfaction while meeting company expectations
  • 20 years experience in this field
  • Proven ability to identify complex problems and provide innovative solutions to the same
  • Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work
  • Assertive, self-motivated, goal-oriented, organized and efficient
  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management

Timeline

Clerk

PCSI Inc.
10.2023 - Current

General Maintenance Worker

Professional Contract Services, Inc.
12.2010 - 10.2023

Housekeeper

Vet Temps
10.2010 - 12.2010

Maintenance Technician

Forest City Enterprises
06.2008 - 07.2010

Housing Maintenance Worker

IAP Worldwide Services
03.2005 - 06.2008

Driver

Marten Transport
11.2001 - 12.2004

Driver

C. R. England
11.1999 - 11.2001

Maintenance Technician

Captain Whidbey Inn
04.1993 - 10.1999

High School Diploma -

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Robert K. Phallan