Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Robert Kuhn

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Recruiter Coordinator

Crown Staffing
08.2022 - Current
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Coordinated incoming job requisitions and applications.
  • Reached out to qualified referral candidates to obtain applications.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Scheduled and conducted interviews each week.
  • Operated and maintained applicant tracking and candidate management systems.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Assistant Manager

The Vitamin Shoppe
11.2021 - 07.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Store Manager

Firebird Nutrition
10.2020 - 09.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

Management Trainee

Enterprise Holdings Inc., Rent-A-Car
02.2019 - 04.2020
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Shouldered management responsibilities during absence of manager.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Collaborated in professional team to solve workflow issues.
  • Planned and implemented team projects to accomplish objectives.
  • Excelled in every store position and regularly backed up front-line staff.
  • Aligned team actions with company policies and industry standards.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Marketed to new and existing corporate/retail accounts.
  • Provided customers with rides to and from the branch.
  • Converted rental customers to car sale leads.

Sales Associate/Barista

Smoothie Factory
03.2017 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Opening and closing duties including frozen yogurt machine maintenance, fridge/freezer loading with grocery deliveries, and floor/shelf/product cleaning.
  • Ran demos inside of campus recreation center to drive business and sales.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Demo Sales Representative

NutraBio Labs, Inc
03.2017 - 05.2018
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Expanded customer base and boosted profit within product line.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Documented customer interactions.

Professional Mover

Old Pueblo Moving And Storage
02.2016 - 08.2016
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Completed jobs by loading boxes and large items, unloading trucks and cleaning job sites.
  • Operated with safety and skill to avoid accidents and delays.
  • Loaded and unloaded trucks with customer possessions or merchandise.
  • Assembled furniture upon delivery at customers' homes.
  • Packed boxes according to correct service and quality standards to uphold customer satisfaction rate.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed verbal and written instructions to properly move and ship products.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
  • Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Strapped items down over protective padding to secure throughout transportation.
  • Surrounded items in cling film, padded blankets and tape to protect from damage.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers.
  • Navigated best route to reduce mileage on company trucks and speed up delivery.

Event Staff Member

Awesome Amusements Party Rental
05.2014 - 08.2014
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Provided general cleaning of venue spaces before, during and after events.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Welcomed guests and directed each person to desired party, room or activity.
  • Kept watchful eye on game/ride participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
  • Maintained clean warehouse and staged equipment for next scheduled route/event.

Education

Bachelor of Sports And Society - Sports Management/Nutrition

University of Arizona
Tucson, AZ
05.2018

Skills

  • Promoting Healthy Lifestyle
  • Verbal and Written Communication
  • Sales Goal Attainment
  • Stockroom Upkeep
  • Teamwork and Collaboration
  • Upselling Techniques
  • Store Opening and Closing
  • Product Recommendations
  • Customer Service
  • Candidate Tracking
  • Recruitment
  • Applicant Evaluations
  • Customer Accounts Management
  • Application Evaluation
  • Microsoft Office
  • Office Cleaning

Accomplishments

    I was invited to Enterprise Holding's Elite-to-eat event celebrating the top 15 management trainees out of 300 in terms of sales, leads, and excellent customer service.


    I led my team at The Vitamin Shoppe to the number one spot in the district through improving KPI's and fostering an upbeat, positive environment. The Bloomingdale location received a trophy for our sales improvements.

Certification

  • CPT - Certified Personal Trainer
  • CPR certified

Timeline

Recruiter Coordinator

Crown Staffing
08.2022 - Current

Assistant Manager

The Vitamin Shoppe
11.2021 - 07.2022

Store Manager

Firebird Nutrition
10.2020 - 09.2021

Management Trainee

Enterprise Holdings Inc., Rent-A-Car
02.2019 - 04.2020

Sales Associate/Barista

Smoothie Factory
03.2017 - 01.2019

Demo Sales Representative

NutraBio Labs, Inc
03.2017 - 05.2018

Professional Mover

Old Pueblo Moving And Storage
02.2016 - 08.2016

Event Staff Member

Awesome Amusements Party Rental
05.2014 - 08.2014

Bachelor of Sports And Society - Sports Management/Nutrition

University of Arizona

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Robert Kuhn