Terriann Kuskoski
Brockton,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Clinical Intake Coordinator
Caretenders VNA
Easton , MA
08.2023 - Current
- Maintained accurate and up-to-date records of client intake forms, medical history information, insurance details, and other pertinent documents.
- Provided support to clinical staff in scheduling appointments and verifying insurance coverage.
- Verified insurance eligibility for services prior to the scheduled appointment date.
- Responded promptly to customer service requests from patients and families via telephone or email.
- Performed data entry into EMR system according to established protocols while ensuring accuracy of all entered information.
- Collaborated with multidisciplinary teams on complex cases involving multiple providers or special needs populations.
- Organized weekly reports summarizing total number of intakes completed at the clinic each week.
- Answered phone calls to provide assistance, information and medical personnel access.
- Compiled physical and digital documents, charts and reports.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Clinical Administrative Coordinator
Compass Medical
Quincy
04.2017 - 05.2023
- Assisted with the coordination of scheduling and maintaining patient appointments.
- Performed administrative tasks such as filing, photocopying, data entry, and record keeping.
- Provided direct support to clinicians in the form of appointment reminders, follow-up calls, and other related duties.
- Coordinated with insurance companies to ensure proper coverage of services provided by the clinic.
- Handled incoming phone calls from patients and responded to inquiries accordingly.
- Ensured all necessary medical records were properly filed and updated regularly.
- Maintained a clean and organized work environment to ensure efficient workflow processes.
- Acted as a liaison between patients, physicians, nurses, and other healthcare staff members.
- Monitored compliance with HIPAA regulations in regards to patient privacy rights.
- Managed calendars for multiple clinicians by arranging necessary appointments or conferences.
- Updated patient demographic information in EHR systems following each visit or procedure performed at the clinic.
- Scheduled appointments in accordance with facility calendar and provider availability.
- Resolved customer complaints or answered customers' questions.
Nursing Scheduler
New England Sinai
Stoughton , MA
04.2015 - 04.2017
- Developed and maintained a comprehensive nursing schedule to ensure adequate coverage of shifts.
- Created and managed an on-call system for nurses to cover unexpected staffing needs.
- Monitored staff attendance records and leave requests to identify potential scheduling conflicts.
- Facilitated communication between nursing staff, management, and other departments regarding scheduling matters.
- Maintained accurate records of all employee assignments, vacation requests, overtime hours.
- Implemented changes in the schedule based on budget constraints or personnel availability.
- Regularly monitored nurse call-in patterns for potential abuse or manipulation of the system.
- Communicated with nursing management to identify and adapt to changing staffing needs.
- Ordered and maintained supply inventory for medical office.
Education
High School Diploma -
Brockton Champion High School
Brockton, MA06-1987
Skills
- Multitasking
- Critical Thinking
- Decision-Making
- Team building
- Organizational Skills
- Remote Office Availability
- Customer Relations
- Organization and Time Management
Affiliations
- High School Cheer Coach
Timeline
Clinical Intake Coordinator
Caretenders VNA
08.2023 - Current
Clinical Administrative Coordinator
Compass Medical
04.2017 - 05.2023
Nursing Scheduler
New England Sinai
04.2015 - 04.2017
High School Diploma -
Brockton Champion High School