Open To Work
ROBERT KWAKU ENNIN
Maplewood,NJ
Work Preference
Summary
IT Support Professional with a strong foundation in troubleshooting and user access management. Skilled in documenting operational processes and ensuring regulatory compliance, contributing to operational efficiency and high customer satisfaction across departments.
Overview
8
8
years of professional experience
Work History
Manufacturing Technician
AbbVie Pharmaceuticals
Branchburg, NJ
04.2024 - 06.2026
- Verified equipment readiness and monitored system metrics using digital diagnostic utilities and software tools to ensure optimal performance.
- Applied structured root-cause analysis to diagnose and resolve hardware, mechanical, and system interface malfunctions, significantly reducing operational downtime.
- Adhered to strict Standard Operating Procedures (SOPs), safety guidelines, and IT security access controls to ensure continuous regulatory compliance.
- Documented operational logs and technical records to support enterprise quality and auditing standards.
Budget & Administrative Officer
Municipal Education Office, KEEA
KEEA, Ghana
01.2018 - 01.2023
- Conducted data audit trails and resolved financial/system discrepancies, ensuring accuracy and compliance in financial reporting.
- Safeguarded confidential records and financial data, implementing secure administrative controls and adherence to privacy policies.
- Managed user access and supported digital workflows, providing Tier-1 software troubleshooting to enhance operational efficiency across multiple departments.
- Onboarded team members to new software reporting systems, developing clear step-by-step guidance and user documentation to facilitate transition.
- Prioritized high-volume administrative requests under tight deadlines, maintaining high accuracy and customer satisfaction.
Education
IT Support Training Program -
Per Scholas
Newark, NJ08-2026
Bachelor of Education -
University of Cape Coast
Ghana01-2011
Diploma in Basic Education -
University of Cape Coast
Ghana01-2007
Skills
- Manufacturing Software
- Quality Control Tools
- Equipment Calibration
- Root-Cause Analysis
- Data Analysis
- Document Control
- Compliance Monitoring
- Ticket management
- Jira
- ServiceNow
- Zendesk
- Network Security
- Access Management
- Access Control
- User Access Review
- MFA
- TCP/IP
- IP Addressing (IPv4/IPv6)
- DHCP
- DNS
- Wi-Fi Configuration
- Peripheral troubleshooting
- Hardware troubleshooting
- Storage & RAM Upgrades
- Technical writing
- Asset Management
- Customer Service
Certifications Education
- CompTIA A+, CompTIA, 08/01/26
- Google AI Essentials, Coursera, 08/01/26
- Google IT Support Professional Certificate, Coursera, 06/01/26
- IT Support Training Program, Per Scholas, 05/01/26 - 08/01/26
- Bachelor of Education, University of Cape Coast, Ghana, 01/01/09 - 01/01/11
- Diploma in Basic Education, University of Cape Coast, Ghana, 01/01/05 - 01/01/07
Technical Skills
Windows 10/11, macOS, Linux CLI, PC Assembly/Disassembly, Peripheral Diagnostics, Storage & RAM Upgrades, TCP/IP, IP Addressing (IPv4/IPv6), DHCP, DNS, Wi-Fi Configuration, VPN, Active Directory / Access Control, MFA, Password Resets, Microsoft 365 Administration, Google Workspace, Software Deployment, Ticket Lifecycle Management (Jira, ServiceNow, Zendesk), Hardware/Software Troubleshooting, Technical Documentation, Asset Management, Root-Cause Analysis, Customer Service
Timeline
Manufacturing Technician
AbbVie Pharmaceuticals
04.2024 - 06.2026
Budget & Administrative Officer
Municipal Education Office, KEEA
01.2018 - 01.2023
IT Support Training Program -
Per Scholas
Bachelor of Education -
University of Cape Coast
Diploma in Basic Education -
University of Cape Coast