Robert Kwasnicki

• Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
• Enabled effective communication among team members during events by utilizing clear channels on walkie-talkies or headsets when coordinating tasks in noisy environments and minimizing unnecessary words with industry appropriate shorthand.
• Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
• Continuously sought professional development opportunities, learning on the job any gaps in knowledge I may have had and picking up new skills as often as I can. I love this industry because people are so ready and willing to teach.
• Assisted in the creation of visually compelling presentations by consulting with clients on their content and design preferences for projected materials.
• Our main clients continue to be companies that rent out high end hotel ballrooms and conference rooms for employee enrichment events and gatherings from all over the country, they are often very particular, so its our job to get things done so they are perfect. Having the privelege in serving as a liaison between the AV Lancer Crew and great companies like NVidia and Pfizer was quite an honor.

• Contact (via telephone call, email, text message) semi-warm leads that had used a particular search term "portable oxygen concentrators"
• Assess their questionnaire answers and ascertain, based on criterions established by the manufacturer's, which would be the "best" POC unit for them.
• To further narrow in on the best choice for the patient/customer financially, whether it be a new machine, something lightly used/refurbished, or our financing program route, I would slowly have a conversation. Non threatening and not pushy, I was still able to gather the information and see through smoke screens. With that, I would pursue the close.
• After finalizing the deal verbally, I would gather/input patient information, bill them on my end, then act as a liaison between patient and doctor to obtain a prescription for their oxygen machine.
• My presence and positive attitude fostered an environment of positive friendly competition. This was vital among other employees and staff members because some days in sales are brutal and discouraging. Even while I was busy writing up a lot of business, I lent a positive ear to those who were having bad days. Doing so, I helped the company with overturn from already trained professional salesmen. while prioritizing high-quality patient care services.
• I'm a customer service guy so a lot of times I bent over backwards to make sure something would get there ASAP. To expedite overnight shipping, I've had to get the machine out of inventory, scan here scan there, finalize invoice paperwork, get shipping label from UPS website, use thermal printer to print out shipping label then slap that on the box. Finalize everything to tie that SN of the machine to pt's name and finally drove to UPS myself to ensure a job well done.
• #1 Salesman on Sprylyfe, and #2 overall between LPT, Sprylyfe, and 1st class medical with a little over 2 million units sold in 2022.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies for compliance with internal company audits (meant to strengthen response for external audits)
• Developed and maintained relationships with customers such as SNFs, LTCs, and Hospices to strengthen transparency and collaborate ways to make us meeting their needs more seamless and thorough.
• Managed budget implementations, employee evaluations, and contract details.
• Work 3 days/week on call 24H to fill emergency prescriptions for facility patients, mostly narcotics, antibiotic IV's, and sleeping pills.

• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
• Contacted prescribers to inform them of potential drug drug interactions, drug allergies, prohibitive costs, or other factors which would affect the effect of the prescriber's intended therapy on patients, and suggest alternative treatment routes and modify prescriptions as appropriate with prescriber's approval.

Ben was one of my preceptors when I was on rotation during fourth year of my PharmD degree. We became good friends. Since he was so impressed with my work ethic and had my faith to "hold down the fort", when his wife and him would go out of town to visit either his family or his new in-laws with their two baby children, I was the Pharmacist responsible for opening the doors at 9 AM and keeping the ship running smoothly.

• Boosted customer satisfaction by rewarding for exceptional service, using inappropriate behavior training opportunity to provide better customer service, and addressing concerns promptly.
• Led a regional team consisting of pharmacists and support staff across 20 stores to foster a positive work environment to improve employee retention rates and pharmacy performance.
• Mentored junior pharmacists to develop their skills and advance in their careers.
• Increased immunization revenue through strategic marketing initiatives during flu season and encouraged pharmacists to work on their relationship building with local healthcare providers.
• Established performance metrics for evaluating staff productivity levels, enabling targeted improvements in key areas.
• Led a crusade into balancing the inventory at a couple particular stores that had unsatisfactory record keeping for more than 2 years and questionable loss of medications. Implemented strict inventory management procedures at that store going forward after it was impossible to decipher the previous years' "records".
• Managed and did random inspections, along with worked closely with our internal audit team, to help my stores know what to expect during both a state and internal audit, and how to maintain compliance throughout the whole year, regardless of audits.

As a young Regional Pharmacy Manager, at the age of 27, I oversaw and supervised ~20 pharmacies in the Western Slope off I-70, Southern Colorado, and the northern part of New Mexico.

• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Developed policies and procedures for effective pharmacy management.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Mixed and compounded various suspensions and administrations for oral administration.
• Monitored inventory levels and notified pharmacist of items requiring reorder.
• Used pharmacy software to enter prescription and insurance information.

• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Met promised delivery times consistently by using my knowledge of the area to avoid busy roads during rush hour, and back streets when advantageous.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Optimized runs based off area for our delivery drivers so we could often take 2-3 at a time if we needed to/the demands of the business needed it.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Worked with diverse non-English speaking employees which caused me to learn a little on my own, and then learn a lot more Spanish in practicing with them. I can now communicate in Spanish in a kitchen or construction environment.
• Mentored junior team members to improve their skills and productivity in delivery roles.
• Played an active role in the kitchen in prepping vegetables for the vegetable station, dumping and replacing deep fry oil, making pizza dough, making marinara sauce by the tub.
• Cooked amazing Italian staples like red sauce linguine with mussels, pasta carbonara, chicken parmesana, chicken pea fettucine garlic alfredo, and making french dip, meatball, etc. sandwiches.
• Used safe sanitary practices by wearing gloves and a hairnet, and being aware of opportunities for cross-contamination. In doing so I did my part to avoid risk of spreading and catching infectious foodborne illness. (I think everything has germs we don't see, its part of my education background)

• Collaborated with other tutors to synchronize our Chemistry after-school tutoring program for struggling students.
• Conducted diagnostic assessments to pinpoint areas of weakness, allowing for targeted intervention designed to improve performance.
• Provided ongoing support for students facing academic challenges, leading to better retention rates and overall success.
• Boosted student confidence and academic performance through consistent feedback and encouragement.

Concurrently with this position, I also had my own side-gig. Throughout the school I put up piece of paper advertisements with vertical printing at the bottom that had my name, number, and Chemistry tutor so you could rip off a piece and keep it in your pocket to dial me later. I would charge by the hour for one-on-one individual private appointments outside the hours of SARC in a student room in the library. This individualized attention would really help me learn how they learn, and adapt my teaching style accordingly. I also did private pre-test reviews, where I would utilize a large lecture room on Campus and go over "important concepts that need to be known prior to walking into your test tomorrow" (as I called it). These events were highly profitable for me and would last about 4-6 hours.