Summary
Overview
Work History
Education
Skills
Clearance
Additional Information
Position
Military Service
Work Availability
Certification
Work Preference
Interests
Accomplishments
Timeline
ProjectManager

Robert Lancaster

DeFuniak Springs,FL

Summary

Senior SERE Instructor motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.


Team-oriented self-starter bringing 18 years in SERE training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.

Overview

41
41
years of professional experience

Work History

Human Factors Associate

SOLKOA, Inc.
01.2023 - Current
  • Managed customer relations through communication and helpful interactions returning students to a successful completion of our course.
  • Monitors customer/contractor relations and indicators to identify areas needing possible attention to prevent misunderstandings/conflict.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Contributed to risk mitigation efforts through careful analysis of potential threats to operations or students safety, recommending appropriate action plans when necessary.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover school house needs.
  • Developed strong rapport with customer and created positive impression of our company and abilities.

Lead, SERE Academics

SOLKOA, Inc.
01.2019 - 01.2023
  • Collaborated with instructors and customer in developing, evaluating and revising school programs to prepare master schedules for optimal learning.
  • Researched, recommended and developed new initiatives to strengthen student success.
  • Provided oversight for the assessment of student learning outcomes, ensuring that results were used to inform curricular improvements and enhance overall program quality.
  • Facilitated the review and revision of academic policies to ensure consistency across departments and alignment with best practices in DOD JPRA education.
  • Guided and supported faculty and staff in development of new POI. Creating lessons from scratch.

Academics Section Trainer

Engility Corp.
01.2014 - 01.2019
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Mentored new hires, resulting in stronger staff development and increased productivity ensuring standards were met or exceeded.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed effective training plans based on department needs and objectives.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
  • Stayed current on policy/TTPs and historicals, incorporating new techniques into existing training programs as needed.

Resistance Instructor Training Cell Lead (RITC)

Engility, Corp.
01.2012 - 01.2014
  • Created a training cell that didn't exist to include, but not limited to, lesson plans, time lines, role-play, physical training, and student/instructor safety
  • Responsible for developing lesson plans and training of all new Role-play instructors.
  • Developed training programs/mentored new team members, fostering professional development and growth within the organization producing superior instructors.

Role-Play Instructor, Assistant Shift Boss, Instructor Trainer

TATE, Inc.
01.2010 - 01.2012
  • Assigned positions, monitored training, managed instructors’ rounds, and acted as liaison with the Active-Duty Army personnel.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Mentored junior instructors for career advancement, fostering a pipeline of future leaders/growth within the organization.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.

SERE Psychology Associate

TATE, Inc
01.2008 - 01.2011
  • Evaluated program effectiveness through regular review of key performance indicators, making recommendations for improvement as necessary maximizing safety of students and staff.
  • Performed initial interviews of potential hires, performed annual interview with staff, monitored students as they progressed through the Resistance Training Lab (RTL), and guided students having difficulty with any portion of the RTL to a successful resolution.
  • Developed effective rapport with clients from diverse backgrounds, tailoring treatment approaches to suit individual needs and circumstances.
  • Supported SERE psychologists through the timely administration and interpretation of psychological assessments.
  • Streamlined intake procedures, ensuring efficient processing of new employees and accurate data collection for personnel records aiding in optimal employee placement.
  • Provided crisis intervention services when needed, deescalating situations and connecting individuals with appropriate resources for ongoing support.
  • Conducted research on emerging trends in SERE psychology, incorporating findings into practice to optimize client outcomes.

Resistance Instructor for the RTL

01.2007 - 09.2007

Independent Duty Medical Technician

09.1998 - 12.2006
  • Deployed as the only medical personnel to remote, austere, locations providing all aspects of care for active-duty personnel.

USAF Medical Technician

11.1983 - 12.2006

Education

B.A. Sociology -

Pembroke State University
Pembroke, NC
05.1983

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Complex Problem-Solving
  • Customer interaction
  • Courteous and Professional

Clearance

Secret, current

Additional Information

Fort Novasel Level C SERE School is vital. I believe this school can continue to be the best in DOD with proper guidance and management.

Position

Human Factors Associate, 01/01/23, Present

Military Service

  • USAF, Medical Technician, 11/01/83, 12/01/06
  • USAF, Independent Duty Medical Technician, 09/01/98, 12/01/06, Deployed as the only medical personnel to remote, austere, locations providing all aspects of care for active-duty personnel. NCOIC of Emergency Departments, Pediatrics, and acted as Superintendent (E7 position as an E6) for the medical squadron in his absence.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Certified in all Resistance lessons for the Academic section and can train/certify new employees in our curriculum

Certified Pressures Trainer able to maintain instructors annual certification through classroom instruction and hands on training.

Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Company CultureFlexible work hours

Interests

Military History

POW accounts and stories

Accomplishments

  • Achieved completion of new POI for the shool by writing lessons with accuracy and efficiency.
  • Successfully Supervised team of 20 plus staff members resolving manning issues as they occured.
  • Collaborated with team of 2 in the development of Resistance Instructor Training Cell (RITC).

Timeline

Human Factors Associate

SOLKOA, Inc.
01.2023 - Current

Lead, SERE Academics

SOLKOA, Inc.
01.2019 - 01.2023

Academics Section Trainer

Engility Corp.
01.2014 - 01.2019

Resistance Instructor Training Cell Lead (RITC)

Engility, Corp.
01.2012 - 01.2014

Role-Play Instructor, Assistant Shift Boss, Instructor Trainer

TATE, Inc.
01.2010 - 01.2012

SERE Psychology Associate

TATE, Inc
01.2008 - 01.2011

Resistance Instructor for the RTL

01.2007 - 09.2007

Independent Duty Medical Technician

09.1998 - 12.2006

USAF Medical Technician

11.1983 - 12.2006

B.A. Sociology -

Pembroke State University
Robert Lancaster