ROBERT LAND JR
Loganville,GA
Summary
Experienced Biomedical Equipment Technician with 16+ years of expertise in medical equipment installation, calibration and maintenance. Proficient in performing regular equipment testing for early diagnosis of concerns and repairs. Professional in providing excellent customer service to medical staff. Self-motivated and eager to learn. Able to work as member of a team or self managed. Proficient Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.
Overview
15
15
years of professional experience
Work History
Biomedical Engineering Technician III
WellStar North Fulton Hospital
Roswell, GA
01.2024 - Current
- Maintained detailed records of product tests, modifications and repairs.
- Participated in regular meetings with other technicians to discuss ongoing projects.
- Conducted comparative equipment evaluations and recommended enhancements or new equipment.
- Classified excess and in-use medical equipment condition to determine serviceability.
- Reported data for maintenance, installations, and inventory assessments.
- Maintained accurate records of all maintenance activities performed on biomedical equipment.
- Trained hospital personnel in the use, troubleshooting, and maintenance of biomedical devices.
- Repaired malfunctioning components or replaced faulty parts using specialized tools and test instruments.
- Assisted in the installation of new biomedical devices and systems.
- Coordinated with vendors for repair services when necessary.
- Calibrated a wide range of complex medical instrumentation according to manufacturer specifications.
Field Service Engineer
Xstrahl
Suwanee, GA
08.2020 - Current
- Traveled to designated area on short notice to support customers by working weekends and overtime.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Submitted reports to COO following field visits.
- Performed complex technical functions on radiation and imaging systems including installation and set up, decommissioning and removal, operation, maintenance, calibration and troubleshooting.
- Coordinated work between team, other departments, subcontractors and customers.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
Biomedical Engineering Technician III
Northside Hospital
Duluth, GA
01.2015 - 06.2020
- Employed extensive background knowledge and engineering methodologies to remedy problems in a reasonable timeframe.
- Repaired medical equipment after thoroughly testing to diagnose root issues.
- Administered preventive maintenance every month on medical equipment.
- Prepared reports for maintenance, installations and inventory assessments.
- Installed medical equipment after comprehensive inspection, calibration and testing.
- Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
- Achieved cost-savings by developing functional solutions to reduce problems.
- Improved customer satisfaction by finding creative solutions to problems.
- Over the span of my employment, volunteered to cover the majority of on-call duties, including nights, weekends, and holidays.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
Field Service Technician
Atlanta Attachment Co Inc.
Lawrenceville, GA
01.2010 - 01.2015
- Trained customers on equipment use after installation.
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical, pneumatic and electrical systems.
- Dismantled equipment to access, remove and replace defective parts to maintain operability.
- Diagnosed malfunctions to various equipment and machinery components.
- Calibrated devices to optimize performance and maintain longevity of equipment.
- Explained and recommended service options to customers and explained the costs involved.
- Provided on-site services and escalated customer complaints.
- Supervised on-site and off-site maintenance, repair and installation jobs.
- Handled telephone support calls from customers to determine issues and provide effective solutions.
- Cordially interacted with customers and displayed professional appearance as representative of company.
- Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion.
- Assisted product development team by collecting information on real-world use and testing equipment in field.
- Ensured that work reports were completed for each field visit.
Education
High School Diploma -
South High School
Bakersfield, CA06.1994
Some College (No Degree) - Biomedical Engineering
U.S. Army - Sheppard Airforce Base
Wichita Falls, TXSome College (No Degree) - Electrical, Electronics Engineering Technologies
DeVry University
Alpharetta, GASkills
- Installing and repairing equipment
- Equipment troubleshooting
- Preventive equipment maintenance
- Providing customer service
- Relationship development
- Management
- Communication
- Safety regulation compliance
- Inventory management
- Detail Oriented
- Planning and coordination
- Supervision
- Project organization
- Problem resolution
- Inventory assessments
- Organization
Accomplishments
- Soldier Leader of the cycle
- 3 Advanced Promotions
- Squad Leader
- Platoon Leader
- Soldier of the Year Board Winner
- Consistently maintained high customer satisfaction ratings.
- Biomed Shop Manager
- Multiple Awards while deployed
- 2x Technician of the year
- Excellent Customer Service & Support Award
- Recognized for saving the Biomed department money by researching and negotiating with parts vendors
Additional Information
U.S. Army
Biomedical Engineering
04/2000 - 09/2009
- Repaired medical equipment with the use of manuals and general mechanical and electrical knowledge.
- Performed preventive maintenance checks and services on a medical equipment including imaging and sterilization equipment.
- Provided detailed written reports with all repairs, installations, and preventive maintenance performed.
- Performed thorough evaluations for the decommissioning and retiring of outdated or damaged equipment.
- Responsible for parts orders and inventory accuracy.
- Performed Biomed duties while on deployment.
- Reported directly to command while performing logistics duties.
- Performed as the companies Hazardous Materials Certifier.
- Performed as team leader and squad leader of teams of 5-10 soldiers.
- Responsible for evaluating and counseling of team members assigned to me.
- Responsible for training and guidance counseling of team members.
References
- References upon request
Timeline
Biomedical Engineering Technician III
WellStar North Fulton Hospital
01.2024 - Current
Field Service Engineer
Xstrahl
08.2020 - Current
Biomedical Engineering Technician III
Northside Hospital
01.2015 - 06.2020
Field Service Technician
Atlanta Attachment Co Inc.
01.2010 - 01.2015
High School Diploma -
South High School
Some College (No Degree) - Biomedical Engineering
U.S. Army - Sheppard Airforce Base
Some College (No Degree) - Electrical, Electronics Engineering Technologies
DeVry University