Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Robert Landon Johnson

Summary

Compliance professional with proven ability to navigate complex regulatory landscapes and support organizational integrity. Known for fostering collaborative team environments and consistently achieving compliance goals. Highly adaptable and reliable, with strong focus on attention to detail and analytical thinking.

Overview

12
12
years of professional experience

Work History

COMPLIANCE SPECIALIST 2

CardWorks
12.2023 - 06.2025
  • Assisted in the risk assessment process for the Servicing division of CardWorks $5B credit card portfolio, as a team high risk exposure was reduced by over 20% through targeted mitigation and observation.
  • Improved report construction time for 5 critical reports in Archer by over 200% by enhancing methods of reporting.
  • Utilized Microsoft Excel to create tables, graphs, templates that were presented to the CCO to display monthly progress and data that is discussed within C-Suite level meetings.
  • Authored several email templates for the Risk Assessment process. These templates increased response time by over 50% and resulted in the need for less meetings to discuss issues.
  • Authored 15+ comprehensive manuals for all Archer processes, standardizing compliance risk reporting and enhancing operational consistency.
  • Administered executive level complaint resolution process in PEGA, creating custom reports to address regulatory and customer concerns, enhancing resolution efficiency.
  • Trained coworkers on all Archer processes and tools that I developed, improving team proficiency and ensuring consistent application of compliance procedures.
  • Conducted a weekly refresh and QA of the third-party risk management report in Power BI, ensuring up to date insights that were discussed with the Chief Compliance Officer.
  • Presented reporting, data and enhanced reporting proposals to the VP, EVP, and Chief Compliance Officer on a regular basis.
  • Analyzed compliance data to identify trends and recommend improvements for operational processes.
  • Collaborated with cross-functional teams to resolve compliance issues and streamline procedures.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.

SENIOR COMPLIANCE SPECIALIST

Wells Fargo
01.2023 - 12.2023
  • Worked as part of the Wells Fargo "Engine" team with a focus on compliance strategy and operations.
  • Analyzed laws and rule citations concerning the applicability for consumer lending businesses including home lending, auto, credit cards, and merchant services.
  • Collaborated with legal partners on the analysis of major compliance requirements.
  • Provided input on ongoing projects that are currently in progress.
  • Completed the review of over 1000 Major Compliance Requirements, Identified the items accordingly and assigned them to each business unit during the FLOD process.
  • Collaborated with cross-functional teams to enhance compliance processes and improve operational efficiency.

SENIOR REGULATORY CHANGE MANAGEMENT SPECIALIST

Guaranteed Rate
02.2022 - 01.2023
  • Managed the intake and ingestion process for each industry change (federal, state, and agency) that is applicable to Guaranteed Rate for mortgage loan originations, mortgage servicing, personal loan (consumer loan) originations and servicing.
  • Provided the initial risk and impact analysis of newly received State/Investor/Federal regulations and hosted weekly calls with leadership (VP, SVP, EVP level) throughout the company to deliver this information.
  • Served as the primary back up to the Director of Regulatory Change Management (RCM) and was the subject matter expert for RCM for the entirety of my superior's paternity leave.
  • Trained and nurtured the development of new hires on the RCM Team, and hosted training workshops with leaders throughout the company to share the RCM objective.
  • Extracted data from our Compliance Management System (CMS), Jira, developed weekly reporting visuals to show the current RCM statistics and overview of the team’s performance, and distributed the report weekly to senior leadership. Using source data from Jira, prepared, and distributed weekly executive reporting. This deck was reviewed weekly with the Guaranteed Rate Legal team and business leaders.
  • Modified and optimized tracking in Jira to add efficiencies to the RCM Program.
  • Maintained the list of best practices for the RCM intake and implementation processes.
  • Assisted in the maintenance and updating of the contact matrix for the use of Guaranteed Rate RCM.
  • Prepared Job aids and procedures for the RCM Team.
  • Assisted in the overhaul of the RCM Process and took part in the completion of the backlog and lookback items that were missed by the previous compliance group.
  • Coordinated changes by collaborating with leaders in business.
  • Delivered over 1050 items through the intake process and assisted in implementing over 900 changes from Q1 – Q3 of 2022.
  • Constructed Project Plans for various large projects including presentations on time management and several roll outs for agency updates.

CHANGE OF LAW COORDINATOR 2

Mr. Cooper
08.2018 - 01.2022
  • Coordinated changes in state/investor regulations by collaborating with leaders in business throughout the entire Mr. Cooper Default Servicing/Originations.
  • Led meetings with senior leadership to advise of incoming updates at the investor, state, and federal level.
  • Created the Change of Law meeting template used by all Change of Law Analysts.
  • Took part in major enhancements such as the 2018 GSE evaluation notices.CA HBOR, COVID 19 payment deferral, COVID 19 disaster deferral, and the 2021 RESPA Regulation X updates.
  • Awarded “Employee of Q1 2019” for the Change of Law group.
  • Assisted and coached all new team members and managers in learning the aspects of how business is managed in Change of Law.
  • Created processes and procedures and job aides for all aspects of the role.
  • Partnered with the Mr. Cooper legal team to discuss and identify potential impact to the business.
  • Experience in creating project plans for requirements that have impacted multiple lines of business.
  • Created project trackers for Change of Law’s COVID requirement as pandemic related laws and regulations were received.
  • Responsible for the identification of the need of reorganization regarding Change of Law testing submissions that prompted a change to the entire process.
  • Assisted in the creation of the Testing Matrix that is used by Change of Law to accurately submit compliance testing.
  • Acknowledged for being a “Challenger of Convention” in several of our department’s weekly huddles.
  • Brought innovative ideas to the table to assist in team morale and team effectiveness.
  • Gained experience in managing up by collaborating with leaders at the SVP level and above.

SUB SERVICING OVERSIGHT SPECIALIST

loanDepot.com
12.2016 - 05.2018
  • Operated Zendesk for complaint administration and assisted the sub servicer by working and researching executive complaints involving a variety of issues that cover the entire spectrum of the mortgage industry.
  • Managed all Zendesk tickets while management was away. This included taking a leadership role in assisting team members with any questions.
  • Operated the GNMA tracker for all GNMA loans that were in the final stages of the loan modification process.
  • Audited the Quality assurance report and verified or disputed all "significant" and "reportable" findings concerning call center operations and conversations with the customer.
  • Audited all LOB’s that were being sub serviced.
  • Assisted with advising the sub servicer of incoming payments to ensure that impacted accounts were updated in accordance and to prevent letters from being triggered.
  • Created policies and procedures for all audits that were performed monthly.
  • Identified findings and received action plans regarding all infractions committed by the sub servicer.
  • Assisted in the cross training of new employees on all audits that I was responsible for.

FORECLOSURE PREVENTION SPECIALIST

Nationstar Mortgage
03.2013 - 10.2016
  • Assisted with "In-Flight" customers of who were going through the modification process at the time of the transfer of their mortgage to ensure a seamless transition.
  • Functioned as team lead for our FLDD team by actively assisting the customer with all options available such as a loan modification, repayment plan, short sale, and mortgage release.
  • Working in effort to collect on accounts that are incurring compensatory fees.
  • Assists management by assigning work and monitoring participation for a team of fifteen.
  • Knowledge of GSE and non GSE loans.
  • Exercising the ability to service loans on a customer service and loss mitigation basis.
  • Processing loans and advising applicants of all required/missing documents for a loan modification.
  • Actively submitting ideas to the SOS inbox leading to the creation of the video tab on Mr. Cooper’s/NSM home page. This section of the website is used to assist homeowners in the modification process steps.

Education

Bachelor of Arts - Political Science, History

University of Texas of The Permian Basin
Odessa, TX
01.2011

Skills

  • LSAMS
  • Archer
  • Asana
  • Jira
  • Microsoft Suite
  • I-Assist
  • SQL Studio
  • LPS
  • SAP
  • MSP
  • Professional Written Communication
  • Training and Development
  • Power BI
  • Interaction desktop
  • All Regs
  • Remedy
  • PEGA
  • Compliance oversight
  • Compliance monitoring

Languages

Spanish
Limited Working

Timeline

COMPLIANCE SPECIALIST 2

CardWorks
12.2023 - 06.2025

SENIOR COMPLIANCE SPECIALIST

Wells Fargo
01.2023 - 12.2023

SENIOR REGULATORY CHANGE MANAGEMENT SPECIALIST

Guaranteed Rate
02.2022 - 01.2023

CHANGE OF LAW COORDINATOR 2

Mr. Cooper
08.2018 - 01.2022

SUB SERVICING OVERSIGHT SPECIALIST

loanDepot.com
12.2016 - 05.2018

FORECLOSURE PREVENTION SPECIALIST

Nationstar Mortgage
03.2013 - 10.2016

Bachelor of Arts - Political Science, History

University of Texas of The Permian Basin

Similar Profiles

CREATE PROFILE