Robert Lane
Dallas
Summary
EXPERT IN CUSTOMER SERVICE!
CONTINUE TO GROW IN CUSTOMER SERVICE FIELD AND MANAGEMENT EXPERIENCE.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Office Assistant Intern
Human Resource Data Center
- Coordinated meeting logistics, including room setup and equipment checks.
- Collaborated with colleagues to complete projects and improve office processes.
- Filed paperwork and maintained an orderly filing system for quick retrieval.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Researched subjects at behest of staff to develop information and collate data.
- Maintained accurate inventory of office supplies, ensuring necessary items were always available when needed.
Shift Supervisor
Allied Universal
06.2024 - Current
- Dispatch
- Data Report
- Incident Reports
- Account Meetings
- CCTV MONITORING
FC Associate
Amazon
10.2020 - 03.2024
- Transit
- Ship Dock
- Loading
- RF Scanner
- Packing
- Returns
- Forklift
- Safety Management
Shift Lead (Security)
Houston Harris
06.2014 - 09.2020
- D.A.R
- Golf Cart
- Property Management
- Shift Lead
- Loss Prevention
- Customer Service
- Special Events
Medical Coding Records Assistant
JPS Health Clinic
12.2004 - 11.2005
- Reduced misplaced documents by maintaining a well-organized record storage area.
- Utilized database management software proficiently for quick navigation between multiple systems while completing daily tasks.
- Facilitated training sessions for new staff members on proper recordkeeping procedures and best practices.
- Accelerated response times for critical information needs by implementing an effective filing system.
- Assisted in the development of Records Management Policies, ensuring compliance with industry standards and regulations.
- Improved process efficiency with routine audits of record databases, identifying discrepancies, and taking corrective actions as needed.
Clerk Intern
Tarrant County Housing
01.2004 - 12.2004
- Participated in training sessions to expand knowledge of company policies and procedures, enabling better support for staff members.
- Demonstrated adaptability and eagerness to learn by taking on new assignments as needed, ultimately gaining experience in various areas of the organization.
- Cultivated strong relationships with colleagues through effective communication skills and a demonstrated willingness to help others succeed in their roles within the company.
- Provided reception coverage when needed; greeting clients professionally while managing appointments appropriately.
- Enhanced filing system efficiency by implementing digital cataloging and organization methods.
- Maintained strict confidentiality with sensitive information while handling client files and records.
- Assisted in event planning activities for both internal functions and external conferences or workshops attended by company representatives.
- Collaborated with other interns on group projects, fostering teamwork and enhancing communication skills.
Education
COLLINS COUNTY COLLEGE - Business Management
Collin County Community College
Plano, TXHGH SCHOOL DIPLOMA -
Samuell High School
Dallas, TxSkills
- DATA ENTRY
- EXCEL
- OUTLOOK
- WORD
- MANAGEMENT
- INVENTORY
- OBSERVATION
- LOSS PREVENTION
- COMMUNICATION
- CUSTOMER SERVICE
- LEADERSHIP
- CONFLICT MANAGEMENT
- SURVEILLANCE
- FORKLIFT CERTIFICATION
- GUARD CARD
- COMPUTER SKILLS
Certification
Forklift Certification( Stand Up), Guard license, Truck Dock Release(TDR) Certification
Timeline
Shift Supervisor
Allied Universal
06.2024 - Current
FC Associate
Amazon
10.2020 - 03.2024
Shift Lead (Security)
Houston Harris
06.2014 - 09.2020
Medical Coding Records Assistant
JPS Health Clinic
12.2004 - 11.2005
Clerk Intern
Tarrant County Housing
01.2004 - 12.2004
Office Assistant Intern
Human Resource Data Center
COLLINS COUNTY COLLEGE - Business Management
Collin County Community College
HGH SCHOOL DIPLOMA -
Samuell High School
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