Robert Lane
Dallas
Summary
Dynamic professional with a strong background in supply chain operations and customer service, honed as a Unit Supply Specialist in the Military. Proven ability to manage procurement processes and enhance patient satisfaction through active listening. Recognized for maintaining professionalism under pressure and achieving high first-call resolution rates.
Professional supply chain specialist prepared for logistical and operational roles. Proven ability to manage inventory, coordinate procurement, and ensure seamless supply processes. Strong focus on team collaboration and adaptable to changing needs, delivering consistent results. Reliable in maintaining organizational standards and efficiency.
Overview
6
6
years of professional experience
Work History
Unit Supply Specialist (92Y)
Military
09.2022 - 03.2025
- Demonstrated adaptability by quickly adjusting supply plans in response to changing mission requirements or unforeseen circumstances.
- Coordinated logistical support for various military exercises, enabling seamless execution of training scenarios while maintaining accurate inventory levels.
- Managed the procurement process to ensure timely acquisition of necessary supplies, supporting mission readiness and operational success.
- Conducted regular audits of supply storage areas, maintaining organization and minimizing loss or damage to valuable assets.
Customer Service Representative
Elios Health
04.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative
SWC GROUP
08.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
W.W. Samuell High School
Dallas, TX05-2019
Skills
- Shipping and receiving
- Procurement processes
- Warehouse operations
- Supply chain operations
- Active listening
- Customer service
- Critical thinking
- Data entry
- Microsoft outlook
Timeline
Unit Supply Specialist (92Y)
Military
09.2022 - 03.2025
Customer Service Representative
Elios Health
04.2022 - 09.2022
Customer Service Representative
SWC GROUP
08.2019 - 04.2021
High School Diploma -
W.W. Samuell High School
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