Robert Lankford
Houston,TX
Summary
Experienced restaurant employee (i.e. server, cook, manager, bartender), bringing demonstrated success in developing and motivating strong restaurant teams to assist numerous customers daily. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Lankford's Grocery and Market
12.2023 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cross-trained existing employees to maximize team agility and performance.
Escape Room Host
Padlock Escape Games
05.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Responded to customer calls and emails to answer questions about products and services.
Camp Counselor
Camp OTX
05.2022 - 07.2022
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Encouraged team building to increase camaraderie, trust and rapport.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Civil Engineering Intern
H2B Engineering
05.2021 - 08.2021
- Reviewed contractor submittals for adherence to technical specifications on construction projects.
- Assisted project engineers with grading and roadway design, stormwater management system design and erosion and sediment control design.
- Collected and entered data, and applied technical principles and theories to assist in interpreting and analyzing data.
- Compared investigation findings to relevant studies and federal regulations to assess compliance, drafting reports to document results and present findings.
- Reviewed calculations and analytical data to maintain accuracy of technical reports.
Education
Bachelor of Science - Nutritional Sciences
Texas A&M University
College Station, TX05.2026
Skills
- Interpersonal and written communication
- Peer Mentoring
- Problem Solving
- Conflict Resolution
Additional Information
I served in a Freshman Leadership Organization called ASSIST (Aggies Selflessly Serving in Shaping Tomorrow) for 3 years as a member, mentor, and director.
Timeline
Restaurant Manager
Lankford's Grocery and Market
12.2023 - Current
Escape Room Host
Padlock Escape Games
05.2023 - 12.2023
Camp Counselor
Camp OTX
05.2022 - 07.2022
Civil Engineering Intern
H2B Engineering
05.2021 - 08.2021
Bachelor of Science - Nutritional Sciences
Texas A&M University