Robert Larsen
Tobyhanna,PA
Summary
Dynamic leader with a proven track record at Phoenix Athletica, enhancing customer satisfaction and driving revenue growth through strategic partnerships and continuous improvement initiatives. Skilled in inventory management and team development, I excel in critical thinking and effective communication, achieving notable increases in operational efficiency and client satisfaction rates.
Overview
13
13
years of professional experience
Work History
Patient Care Consultant
Jushi Holdings
12.2023 - Current
- Enhanced patient satisfaction by providing personalized care and attention to individual needs.
- Conducted comprehensive patient interviews to gather relevant medical history information for accurate diagnosis and treatment planning purposes.
- Maintained strict adherence to all relevant privacy regulations and clinic policies regarding the handling and sharing of sensitive patient information.
- Increased patient retention through compassionate support, effective communication, and prompt resolution of concerns or issues.
- Streamlined patient check-in processes for increased efficiency and reduced wait times.
- Participated in ongoing professional development opportunities such as seminars or workshops to stay current with industry trends and emerging technologies related to patient care consulting services.
- Educated patients on their medical conditions, treatments, and medications to promote self-management and adherence to prescribed regimens.
- Maintained a safe and comfortable environment for patients by adhering to strict cleanliness standards in the clinic area.
- Delivered excellent patient experiences and direct care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
General Manager of Operations
Phoenix Athletica
06.2014 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Personal Training Director
Elevations Health Club
10.2011 - 06.2014
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Maintained a safe training environment by enforcing gym rules and regulations while promoting proper exercise techniques.
- Coordinated special events like outdoor boot camps or charity fundraisers, increasing brand visibility and generating excitement among members.
- Hired and recruited new team members to expand offerings and meet customer demands.
- Set monthly goals and quotas.
- Continuously monitored member progress towards fitness goals, providing adjustments to their plans when necessary, which led to improved client satisfaction rates.
- Evaluated member feedback and implemented improvements based on suggestions, leading to enhanced program offerings and client experiences.
Education
Associate of Science - Hospitality Management
Paul Smith's College
Paul Smiths, NY06-1987
Skills
- Vital signs monitoring
- Patient confidentiality
- Clinical assessment
- Immunization administration
- Medical terminology
- Policy adherence
- Documentation proficiency
- First aid and CPR
- Customer service
- Attention to detail
- Multitasking
- Patient care
- Critical thinking skills
- Organizational skills
- HIPAA compliance
- Patient safety
- Verbal and written communication
- Creative problem solving
- Patient education
- Office administration
- Patient documentation
- Goal setting
- Appointment scheduling
- Scheduling
- Follow-up care
- New hire training
- Quality assurance
- Inventory management
- Payment collection
- Policy compliance
- Filing and recordkeeping
- Program oversight
- Administrative supervision
Timeline
Patient Care Consultant
Jushi Holdings
12.2023 - Current
General Manager of Operations
Phoenix Athletica
06.2014 - Current
Personal Training Director
Elevations Health Club
10.2011 - 06.2014
Associate of Science - Hospitality Management
Paul Smith's College
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