Robert Lawrence
Lexington,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Benefit Representative
Veterans Healthcare Administration
Lexington, KY
06.2023 - Current
- Assessed customer inquiries and provided accurate information regarding health benefits.
- Researched and resolved complex customer issues in a timely manner.
- Ensured compliance with applicable laws and regulations concerning health benefits.
- Adhered to HIPAA guidelines when handling confidential information.
- Responded promptly to customer inquiries via telephone, email, or online chat.
- Processed enrollments, changes, terminations, and other transactions related to health benefits.
- Organized and verified enrollment and benefits documents.
Clinic NCOIC
U.S. Army
Glasgow, KY
06.2020 - Current
- Scheduled and confirmed patient appointments for diagnostic and consultation services.
- Conducted patient intake interviews to collect medical information.
- Juggled multiple projects and tasks to ensure high quality, and timely delivery.
- Directed patient flow during practice hours, minimizing patient wait time.
- Organized, distributed, and replenished office supplies to keep the department running efficiently.
- Supervised order fulfillment and inventory management services of over $2 million in medical supplies to ease operations and support administrative and healthcare staff.
- Established and enforced clear goals to keep employees working collaboratively.
- Supported nursing staff in day-to-day operations.
Safety Manager
Watco Transloading llc
Ghent, KY
06.2021 - 05.2022
- Conducted training for company employees on safety initiatives to comply with federal regulations.
- Trained new employees in proper safety procedures to minimize accidents with appropriate behaviors.
- Recommended measures to help protect workers from potentially hazardous work methods, processes, or materials.
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Determined the root causes of accidents via in-depth investigations, and identified potential prevention strategies to mitigate future risk.
- Developed and maintained hygiene programs, including noise surveys, atmospheric monitoring, and hazardous material management plans.
- Sampled suspect materials to assess hazards and devise cleanup procedures.
- Minimized injuries and hazards regarding personnel with the creation of robust safety programs, policies, and procedures.
- Inspected company buildings and job sites to identify possible hazardous conditions, and immediately remedied these issues with corrective actions.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns, and promote continuity of training initiatives.
Deck Hand
Watco
Ghent, KY
08.2016 - 06.2021
- Kept detailed records of supply inventories and collaborated with the main office to replenish supplies.
- Performed vessel maintenance services, including cleaning, painting, and basic repairs.
- Maintained professionalism and efficiency in emergency situations.
- Performed various marine duties, such as checking for oil spills and other pollutants.
- Assisted in preparing barges to be unloaded at the dock.
- Building and breaking tow using lines, winches, and ratchets.
- Driving trucks to assist with unloading barges.
- Inspected equipment and completed basic repairs to maintain the safety and efficiency of each shift.
Chemical Operations Non-Commissioned Officer
Kentucky Army National Guard
Shelbyville, KY
02.2013 - 04.2021
- Chemical, Biological, Radiation and Nuclear (CBRN) NCO in support of 1163rd Area Support Medical Company;
- Provided training, advice, and supervision regarding proper use and procedures for all CBRN operations at the Company level.
- Accountable for over $400,000 of CBRN equipment and administrative assets.
- Responsible for the supervision, combat training, discipline, safety, health and welfare of 8 Soldiers.
- Provided expert guidance to Company on the proper processes, procedures and documentation for the shipping, handling and storage of hazardous materials to ensure compliance.
- Developed and document comprehensive hazardous materials damage and destruction operating procedures for Poland to include proper waste stream documentation and destruction coordination based on local regulations.
- Certified and prepared IMDG form and signed-off on accuracy for all international ocean shipments.
- Acted as Hazmat Subject Matter Expert (SME) to support the safe, timely and cost effective transportation of Hazardous Materials by all modes in both current domestic and international lanes.
- Tracked and reported hazmat documentation exceptions, associated shipment delays, additional costs incurred and corrective actions taken.
Education
Some College (No Degree) - Physics
Thomas More College
Fort Mitchell, KYSkills
- EKG procedures
- IV and medication administration
- Wound Management
- Patient Care and Education
- Patient Assessment and Care
- Ventilator care
Certification
- 75 hour Extraction Course, Response International Group - 2014
- HAZMAT Ops Decontamination, US Army - 2013
- HAZMAT Transportation, US Army - 2019
- HAZMAT Transportation Management, US Army - 2019
- National Registry of Emergency Medical Technicians (NREMT) Emergency Medical Technician Certified, US Army - 2022
- Red Cross CPR Certified, US Army - 2022
Timeline
Health Benefit Representative
Veterans Healthcare Administration
06.2023 - Current
Safety Manager
Watco Transloading llc
06.2021 - 05.2022
Clinic NCOIC
U.S. Army
06.2020 - Current
Deck Hand
Watco
08.2016 - 06.2021
Chemical Operations Non-Commissioned Officer
Kentucky Army National Guard
02.2013 - 04.2021
Some College (No Degree) - Physics
Thomas More College
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