Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robert Lawson

Bristol

Summary

Goal obsessed professional with 16 years of Logistics and Supply Chain Distribution experience. Proven results-oriented change agent skilled in utilizing analytics to identify operational opportunities and deliver best in class Key Performance Indicators results. Bases decisions on meeting needs of customers. Servant leader known for hands on, open communication style that promotes Diversity and Inclusion.

Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.

Overview

24
24
years of professional experience

Work History

Assistant General Manager

Americold
06.2024 - 05.2025
  • Acting General Manager from June 2024- January 2025 reporting to Regional Director of five automated sites. During that time responsible for establishing a safety first culture, full P+L including creating facility budget for 2025, approval of all building expenses/capital ex, managed all expenses, hired/retention of staff, transportation, food manufactured product, customer service, regulatory compliance, shrink reduction/prevention, allocation and direction of work, set and monitor performance objectives, all warehouse activities and KPI’s.
  • 2nd in command at facility reporting to General Manager January 2025-May 2025. Responsible for all Operations, Mechatronics control and functionality, led automation UAT/ATP testing, project management, WMS maintenance (Blue Vonder/DIQ), performance and improvement.
  • Led five automation site focus group consisting of Safety Managers, Operations, Systems Analysts and Regional Director for Process Improvement to creation and implementation of safety tool to track safety incidents. Internal application for five automated sites created to pinpoint and provide quantitative analysis of incident type, time, location, frequency, day of week and job function. Application also provides real time completion and analysis of behavioral based safety observations (BBSO) from site leadership. Since its implementation overall incident rates were reduced by 17 percent in 2024. This spearheaded all five automation sites to go recordable incident free for half of Q4 2024 and reach green status for Automation for fiscal Year 2024.
  • Led facility safety to 225 days without incident, led all five automation sites with 100% regulatory compliance completion for fiscal year 2024.
  • Led facility to 225 days safe through personal actions, safety training and initiatives, recognition of positive behavior and corrective action.
  • 2024 generated sites first revenue in ice manufacturing, storage and shipment for Ahold Delhaize. Successful completion of customer order fulfilment 2024 with 100% on time delivery. 2025 on pace to completion of customer order fulfillment and 100% on time delivery.

Plant Manager

Nej Inc.
09.2022 - 06.2024
  • Directs and facilitates all activities of Reverse Logistics and Outbound warehouse functions including inventory control, accuracy in put away, pick/selection process, transportation, shipment to external customers and transfer of units between facilities. Reports to Founder/CEO.
  • Leads team of 85 non-Exempt indirect reports with English as Second Language (ESL). Four non-Exempt direct reports under management. Two direct reports Exempt.
  • Spearheaded companywide repurposing of existing facility from Inbound only to Pre-Sort and Shipment. Also remapped facility to take on special projects, accommodate short/long term storage of units and streamlining flow of existing units in and out of facility. On pace to improve efficiency of Inbound Process by 30% by end of year 2024.
  • Conducts ongoing analysis of processes to ensure their effectiveness. Makes adjustments to plans that serves the needs of customers.
  • Evaluates the efficiency and costs of established processes resulting in 10% improvement year over year 2022 versus 2023 in KPI Units Transferred.
  • Develops and updates process documents and oversee employee training of new procedures and policies.
  • Serves as Safety Captain for all facilities. Develops and executes strategies to promote powered industrial safety including, daily checklist, preventive maintenance on all equipment, training, and recertification of equipment licenses.

Fulfillment Manager

Macy’s
05.2018 - 09.2022
  • Promoted to Pack Manager May 2018 reporting to Director of Operations. Responsible for shipment of all Direct-to-Consumer outbound units including efficiency, quality control, accuracy and adherence to Standard Operating Procedures.
  • Consistently meet/exceeded daily shipping goals under budgeted forecast via active engagement, training, coaching and recognition. Leads all department counterparts in Units Per Hour/Cost of Handling year to date.
  • Served as Shift Captain for Net Promoter Score Key Performance Indicator for Customer Service May 2018-Current. Raised Key Performance Indicator score four percent 2019-2020.
  • Served as Shift Captain for Diversity and Inclusion. Developed and executed strategies to promote healthy associate relations. Planned and executed community relations projects highlighted by food, health and beauty supplies to Prudence Crandell Center for female and children’s victims of domestic violence.
  • Led facility to #1 ranking in network of five distribution centers for Ship on Time Key Performance Indicator Peak Season 2020.
  • Created process improvement plan to reduce overhead facility functions resulting in $225k annual payroll savings.
  • Fostered Culture of Safety via communication of daily safety topics, demonstration of safe practices, data analysis, recognition of safe behaviors and on the spot, coaching resulting in one department safety claim in 2020.
  • Reviewed and approved forecasted staffing plans to ensure headcount meets demands of workload. Partnered with Recruitment Team in timely achievement of hiring goals.

Operations Manager

Dollar Tree Distribution
08.2015 - 08.2016
  • Managed and coordinated all Receiving, Pick, Shipping, 3PL, and Inventory Control direct to store and consumer functions in a 1 million square foot facility.
  • Responsible for procession 2.5 million dollars of retail sales per shift.
  • Led development of eight exempt direct reports via daily staff and individual meetings centered on Associate Engagement, Safety and Productivity. Resulted in promotion of one supervisor to Operations Manager.
  • Responsible for hiring, compliance training, coaching and performance evaluations of 120 non-exempt associates.
  • Set building record for cartons received in 2015 (160k).
  • Spearheaded facility Employee Resource Group purposed to plan facility activities, drive Safety best practices, identifying operational misses based on data analysis, associate retention and recognition programs. Resulted in increase of building cases shipped by 33%.

Operations Manager (Shipping and Receiving)

Bozzuto’s
09.2012 - 02.2015
  • Operational Oversight of all distribution functions including Profit and Loss, Pick, Receiving, Shipping, Vendor Relations, Transportation, staffing and project management in a 700k square foot multi-temperature facility.
  • Reports to and served as key advisor to Director of Warehouse Operations. Met daily with the Vice President of Operations and Senior Vice President of Warehouse and Transportation to review profit and loss, projected volume, staffing and new business.
  • Headed focus group consisted of VP of Warehouse and Transportation, VP of Operations Director of Operations, Director of Transportation, Director of Human Resources and Safety Director hyper focused on associate retention. Resulted in increase of retention percentage in 2013 from 49% to 80%. Payroll savings annualized $155k.
  • Led eight non-exempt Supervisors and 100 exempt associates.
  • Conducted weekly business review meetings to ensure supervisor preparedness to manage departments, maintain customer service levels and analyze Key Performance Indicator scorecards. Resulted in reduction of annualized payroll savings of $145k 2013-2015.
  • Set facility record of 2.1 million cases shipped per week twice in November and December of 2014.
  • Surpassed goal of 96.5% (average score 98%) Product Order Index Key Performance Indicator 2012-2015 measuring order accuracy, quality and on time delivery.

Executive Team Leader Logistics

Target
02.2008 - 10.2010
  • Promoted to Target of Windsor Logistics Manager September 2008.
  • Responsible for receipt and stocking of all inbound volume.
  • Maintained accurate stock room in accordance to Target Standard Operating Procedures. Increased and maintained location accuracy from 94% to 99%.
  • Increased on time delivery from 40% to 100% during service period.

Executive Team Leader Guest Experience

Target
02.2006 - 10.2008
  • Analyzed Guest Experience reports to pinpoint operational opportunities in $30 million store. Resulted in district top performer award 2008.
  • Led bi-weekly conference call of peer Executives in district resulting in exceeding company metrics for Advertised and Regular Merchandise in Stock, Service in Electronics and Fast Checkout.
  • Hired and trained staff of 30 associates for new store opening.
  • Conducted vendor relations meetings to highlight promotional sale items staging.

Assistant Manager

Enterprise Rent a Car
09.2001 - 02.2006
  • Managed all facets of branch operations as well as legalities of car rental agreements.
  • Honored with “Exceptional Achievement Award in ESPI (Customer Service) for consistently exceeding goals by 20% (2004, 2005).
  • Received “Marketing Madness” award for creating new business accounts and maintaining existing relationships (2003).

Education

BA - History

Southern Connecticut State University

Skills

  • Safety program leader
  • Future-oriented process analysis
  • Team engagement strategies
  • Inventory management
  • Logistics coordination
  • Team Building
  • Continuous operational improvement
  • Compliance management
  • Creates and manages weekly and monthly planning processes
  • Customer service excellence
  • Profit-loss analysis

Languages

English

Timeline

Assistant General Manager

Americold
06.2024 - 05.2025

Plant Manager

Nej Inc.
09.2022 - 06.2024

Fulfillment Manager

Macy’s
05.2018 - 09.2022

Operations Manager

Dollar Tree Distribution
08.2015 - 08.2016

Operations Manager (Shipping and Receiving)

Bozzuto’s
09.2012 - 02.2015

Executive Team Leader Logistics

Target
02.2008 - 10.2010

Executive Team Leader Guest Experience

Target
02.2006 - 10.2008

Assistant Manager

Enterprise Rent a Car
09.2001 - 02.2006

BA - History

Southern Connecticut State University

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Robert Lawson