MEDICAL RECORDS SPECIALIST
Robert L. Brown
HEALTH INFORMATION SPECIALIST
Columbia,SC
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
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5
Work History
HIM SPECIALIST
Eau Claire Cooperative Health Center
11.2022 - Current
- Managed patient records, ensuring accuracy and compliance with regulations.
- Assisted in the implementation of electronic health record systems to enhance data accessibility.
- Coordinated communication between healthcare providers and patients regarding medical documentation.
- Conducted regular audits of medical records to maintain quality control standards.
- Streamlined record retrieval processes, reducing wait times for healthcare professionals.
- Supported the transition to digital filing systems, improving organization and efficiency.
- Addressed inquiries from patients and staff regarding medical record access and protocols.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Maintained patient confidence by keeping patient records information confidential.
- Managed electronic medical records for 200+ patients.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Client Service Representative/Medical Records Clerk
Prisma Health/Ciox
01.2020 - 07.2022
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- Maintained accurate and up-to-date patient records using electronic health record (EHR) systems.
- Processed medical documentation efficiently to ensure compliance with healthcare regulations.
- Conducted regular audits on medical records for accuracy and completeness.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Managed requests for medical record releases while safeguarding patient confidentiality.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Sales Associate/Inventory Specialist
Rainbow Fashions
01.2018 - 01.2020
Front Desk Medical Receptionist
South Carolina Oncology Associates
01.2015 - 01.2017
- Scheduled appointments using electronic health record systems to optimize provider availability.
- Verified insurance information and collected co-pays accurately during patient visits.
- Maintained organized patient files, ensuring compliance with confidentiality regulations.
- Coordinated communication between medical staff and patients for effective care delivery.
- Supported administrative tasks such as filing, data entry, and inventory management for office supplies.
Quality Improvement Coordinator
Well Care Health Plans, Inc. (Healthcare Staffing)
01.2014 - 01.2015
- Conducted comprehensive medical record reviews to ensure compliance with HEDIS measures.
- Collaborated with healthcare providers to collect necessary documentation and data.
- Utilized electronic health record systems to extract relevant patient information efficiently.
- Evaluated clinical data accuracy, contributing to improved reporting outcomes for quality metrics.
Medical Records Technician
Columbia Heart Clinic (Carolina Personnel)
01.2007 - 01.2013
Medical Office Assistant
Lexington Medical Center (Recruiting Solutions)
01.2007 - 01.2007
Medical Records Representative
Columbia Gastroenterology Assoc. (Carolina Personnel)
01.2004 - 01.2006
- Managed patient medical records with a focus on accuracy and compliance with HIPAA regulations.
- Coordinated the retrieval and filing of documentation to support efficient patient care services.
- Utilized electronic health record (EHR) systems for data entry and maintenance of patient information.
- Assisted in training new staff on medical records protocols and system navigation.
Skills
- Completed annual HIPAA training
Languages
English
Full Professional
Timeline
HIM SPECIALIST
Eau Claire Cooperative Health Center
11.2022 - Current
Client Service Representative/Medical Records Clerk
Prisma Health/Ciox
01.2020 - 07.2022
Sales Associate/Inventory Specialist
Rainbow Fashions
01.2018 - 01.2020
Front Desk Medical Receptionist
South Carolina Oncology Associates
01.2015 - 01.2017
Quality Improvement Coordinator
Well Care Health Plans, Inc. (Healthcare Staffing)
01.2014 - 01.2015
Medical Records Technician
Columbia Heart Clinic (Carolina Personnel)
01.2007 - 01.2013
Medical Office Assistant
Lexington Medical Center (Recruiting Solutions)
01.2007 - 01.2007
Medical Records Representative
Columbia Gastroenterology Assoc. (Carolina Personnel)
01.2004 - 01.2006
Medical Office
Provide exceptional customer service through active listening and successful solutions. Support upper management by being proactive and addressing needs before they arise. Maintain all files via HIPAA policies and procedures to ensure confidentiality and efficiency. Perform general office duties for maximum efficiency. Complete special projects as assigned. Serve as liaison between management, staff, providers, insurance companies, government agencies, law firms, hospital staff, and patients to ensure clear communication.
Medical Records / Coding / Insurance
Collect and analyze information, abstract and code clinical data, and route medical records to appropriate department. Audit configuration loads on new contracts. Accurately complete and submit insurance claims in a timely manner. Sustain a positive relationship with insurance companies to increase billing productivity. Familiar with HEDIS PROJECT (medical records management), OMNIFLOW System, ONCO, ATHENA, EPIC, HEALTH-SOURCE, STAR NAVIGATOR, CITRIX, ONE CHART, and insurance verification websites such as Humana and Tricare.
Sales / Inventory
Prioritize inventory to ensure efficient shipment placement, tracking product information via inventory software. Analyze supplier performance to ensure quality shipments. Consistently keep product stocked through forecasting methods. Organize and present product on showroom floor to enhance interest and sales. Provide knowledgeable and courteous customer service.
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