Robert LeCour

• Manages third party food safety, health inspection, and pest control programs. Ensures vendors are maintaining agreed upon service levels.
• Manages and maintains quality and food safety documents, compliance reports, and business documents.
• Analyzes and ensures compliance of all food safety related strategies, policies and tactics; maintains open communication with restaurant personnel to address the identification of food safety hazards and processes improvement opportunities.
• Monitors and assists restaurants in complying with local, state and federal food and chemical regulations.
• Identifies and addresses food safety performance management issues involving store personnel in conjunction with Operations.
• Manages the monthly reporting and ensures 100% compliance of food safety programs.
• Monitors and assists with closure process with effective validation at restaurant level through executive communication.
• Effectively escalates, communicates, follow up and ensures closure of all Guest complaints involving food safety issues in collaboration with Operations, Legal and Quality Assurance.
• Provides communication, alerts, and follow up to senior leadership with concise data and topline concerns.
• Reads and analyzes incoming documents, submissions, and reports to determine their significance and assists with action plans.
• Prepares documents, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
• Assist Quality Assurance Specialist as required.
• Supports Food Safety Manager by visiting restaurants with regards to Food Safety issues as needed.
• Performs other duties as assigned.

• Responsible for Arby's spec check program - Ensures suppliers are meeting quality control and specification standards across all Arby's products
• Conduct facility audits to ensure all food safety requirements met during food production and/or distribution for United States/Canada
• All Distribution Center Audits for Canada
• Monitoring of HDI's across entire brand
• Maintain and expand cleaning and sanitation manual
• Lead in expansion, roll-out, training of cleaning/sanitation tools
• Lead roll-out/training in transition from P&G to Ecolab chemical program
• Collaborate with training and ops teams in training and implementation of any new LTO or Ops procedures to restaurants

• Responsible for Arby's spec check program - Ensures suppliers are meeting quality control and specification standards across all Arby's products
• Conduct facility audits to ensure all food safety requirements met during food production and/or distribution for United States/Canada
• - All DC Audits for Canada
• Monitoring of HDI's across entire brand
• Maintain and expand cleaning and sanitation manual
• Lead in expansion, roll-out, training of cleaning/sanitation tools
• Lead roll-out/training in transition from P&G to Ecolab chemical program
• Collaborate with training and ops teams in training and implementation of any new LTO or Ops procedures to restaurants

• Enhanced product development by streamlining research processes and implementing innovative techniques.
• Managed intellectual property portfolios, ensuring proper protection of proprietary technologies and processes.
• Optimized R&D investments by prioritizing high-impact projects and reallocating resources accordingly.
• Collaborated with cross-functional teams to develop cutting-edge products, resulting in increased customer satisfaction.

• Assist the general manager in the daily operation of the restaurant
• Manages the entire restaurant operation in absence of the general manager
• Assists the general manager in ensuring that the restaurant is fully staffed, operational, clean, and maintained
• Assists the general manager in completing daily opening and closing checks to ensure quality operations; manages corrections as necessary
• Assists with profit and loss management by assisting the general manager with food cost controls, inventory management, par level projections, labor management, and purchasing
• Ensures that all standards of service are being executed to the highest standard
• Ensures that all menu items are being executed to the highest standard
• Maintains complete knowledge of and can execute all essential job duties within the restaurant
• Exhibits working knowledge of food safety and sanitation standards
• Ensures that all health department standards are being met within the operation
• Ensures that all assigned opening and closing duties are completed daily
• Promotes good employee relations by championing professionalism and teamwork

• Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Second up to the General Manager
• Build authentic customer relationships to support customers in their ownership goals and drive sales Manage the collections process by counseling customers to gain timely lease/merchandise renewals Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customers contact over the phone and through home visits
• Update customers information and maintain accuracy
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle Safely operate company vehicle
• Assist the Sales Team as needed
• Any other reasonable duties requested by management

• Assist the general manager in the daily operation of the restaurant
• Manages the entire restaurant operation in absence of the general manager
• Assists the general manager in ensuring that the restaurant is fully staffed, operational, clean, and maintained
• Assists the general manager in completing daily opening and closing checks to ensure quality operations; manages corrections as necessary
• Assists with profit and loss management by assisting the general manager with food cost controls, inventory management, par level projections, labor management, and purchasing
• Ensures that all standards of service are being executed to the highest standard
• Ensures that all menu items are being executed to the highest standard
• Maintains complete knowledge of and can execute all essential job duties within the restaurant
• Exhibits working knowledge of food safety and sanitation standards
• Ensures that all health department standards are being met within the operation
• Ensures that all assigned opening and closing duties are completed daily
• Promotes good employee relations by championing professionalism and teamwork

• Assist the general manager in the daily operation of the restaurant
• Manages the entire restaurant operation in absence of the general manager
• Assists the general manager in ensuring that the restaurant is fully staffed, operational, clean, and maintained
• Assists the general manager in completing daily opening and closing checks to ensure quality operations; manages corrections as necessary
• Assists with profit and loss management by assisting the general manager with food cost controls, inventory management, par level projections, labor management, and purchasing
• Ensures that all standards of service are being executed to the highest standard
• Ensures that all menu items are being executed to the highest standard
• Maintains complete knowledge of and can execute all essential job duties within the restaurant
• Exhibits working knowledge of food safety and sanitation standards
• Ensures that all health department standards are being met within the operation
• Ensures that all assigned opening and closing duties are completed daily
• Promotes good employee relations by championing professionalism and teamwork