Robert L Edwards
Wesley Chapel,USA
Summary
Senior Project Manager/Scrum Master/Product Owner/App Developer with extensive experience, leveraging AI to revolutionize efficiency and innovation for smarter, faster, and cost-effective solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Project Manager/Scrum Master/AI App Developer
Independent Consultant
10.2023 - Current
- Extensive experience with multiple methodologies, leveraging AI to revolutionize efficiency and innovation for smarter, faster, and cost-effective solutions.
Project Manager / Scrum Master
DTCC
07.2023 - 09.2023
- Team Player: Fast on-boarding in preparation of adding value to the team.
- Unified Teams: Implemented a process by which a single JIRA board could be used for multiple teams, thus optimizing workflow and enhancing cross-team collaboration.
- Worked with a peer team in assessing Risk Management related to using 1 Jira board for multiple project teams
- Performed a Vulnerability Management to see if using 1 Jira board for multiple project teams created any unfavorable outcomes.
Project Manager / Scrum Master
Blue Cross Blue Shield
04.2023 - 06.2023
- Managed Multiple Projects: Successfully handled multiple projects in an Agile environment, ensuring effective communication and collaboration between teams and stakeholders.
- Provided Scrum Master support: Managed 3 separate Jira boards for the Affordable Care Act program.
- Delivered Project Management Support: Organized productive meetings, facilitated team communications, updated project plans, and managed RAID (Risks, Assumptions, Issues, Dependencies) for a large team.
Project Manager / Scrum Master
PoolCorp
10.2021 - 03.2023
- Introduced Agile/Scrum/Kanban methodologies and processes to support 3 development teams, facilitating a successful transition to SAFe (Scaled Agile Methodologies).
- Directed, coordinated, and managed SAFe (Scaled Agile Methodology) projects, ensuring seamless collaboration between onshore and offshore development teams.
- Led project team to upgrade version of .Net6 on our backend servers.
- Led/partnered with onshore development backend team and remote offshore team (front-end development) and Product Owner to ensure both teams were in sync with work assigned to both onshore/offshore developers.
- Integrated Agile Methodologies with traditional project management practices to enhance cross-functional team collaboration, ensuring consistent, on-time delivery of high-quality projects.
- Implemented efficient Backlog Management strategies to improve task prioritization and increase productivity.
- Facilitated communication and collaboration between teams and stakeholders to ensure project success.
- Led a small team in developing a process using Microsoft Power Automate and Forms, streamlining customer data collection for PoolCorp.
- Worked closely with front-end and backend application teams as part of the build for PoolCorp large ecommerce website.
Project Manager / Scrum Master
HSBC Bank
08.2021 - 10.2021
- Streamlined compliance team governmental reporting processes.
- Ensured adherence to Agile framework and effectively utilized the JIRA toolset.
- Optimized productivity through Agile methodologies.
- Established effective internal controls to monitor project progress and ensure timely completion of Project Manager/Scrum Master duties.
Project Manager / Scrum Master
M&T Bank
05.2021 - 07.2021
- Supported People's United Financial acquisition efforts.
- Led teams to successfully complete complex software development projects through effective meeting facilitation.
- Proactively identified and resolved project impediments using continuous improvement methodologies.
- Facilitated agile meetings, ensuring team alignment and informed project members throughout the project lifecycle using established processes, policies, and procedures.
- Collaborated closely with the transition team during the acquisition of People’s United Financial to ensure a smooth transition.
Project Manager / Scrum Master
HM Health Solutions
02.2021 - 04.2021
- Provided direction, coordination, and management for SAFe projects.
- Supported People's United Financial Acquisition efforts.
- Collaborated with multiple scrum teams to ensure alignment and success across the project.
- Implemented efficient feedback loops and continuous improvement in the development process.
Project Manager / Scrum Master
Micro Key Solutions
08.2020 - 02.2021
- Introduced Agile/Scrum practices to streamline project management and development processes.
- Executed a strategic roadmap to align corporate development initiatives with business goals.
- Established and optimized a bug fix process to enhance software quality and reliability.
- Successfully led front-end and backend technical teams for Security Systems upgrades, Implementation, and New Development projects concurrently.
- Implemented Risk Management and Vulnerability Management process/procedures to ensure the team can respond quickly should either occur.
- Developed Custom Implementation Tracking tool for new government security systems.
- The tool allowed Micro Key management team and me, as their Project Manager, to monitor the up-to-date status of implementations and provide status reports to senior management.
- The tool was written in JavaScript on the backend of Wix website where I also developed the front-end view.
Project Manager / Scrum Master
Health Plan Services
07.2019 - 07.2020
- Scrum Master/Sr. Project Manager for large scale IT projects delivered to external clients who provide health care options through Affordable Care Act.
- Direct, define, implement, and manage projects, their budget, scope, project plan, and technical direction while providing leadership and motivation to project teams and ensuring projects are delivered on time and on budget.
- Oversee and collaborate with system engineering teams to design solutions and write functional requirements.
- Lead the end-to-end implementation process. Guide the client through the Go-Live process.
- Managed large client full system decommission, new product development for ACA carriers, and annual ACA renewals (Sr. Project Manager)
- Scrum Master for Affordable Care Act changes for 3rd Party Subsidies
- Contributor to overall PMO project management process document
- Managing multiple projects simultaneously (11+)
- Implement both AGILE (Iterative/Incremental) and WATERFALL (SDLC) methodologies as appropriate
- Adherence to SDLC (Software Development Lifecycle)
Project Manager / Scrum Master / Program Manager
IT Works Global
03.2015 - 07.2019
- Scrum Master / Project Manager on several large-scale successful projects.
- Led Domestic and International Marketing Campaigns, Large Corporate Events, Product Development/Launch.
- Managed Supply Chain Management projects, as well as Web Development/eCommerce, utilizing Waterfall, Scrum, Kanban, and Agile project management disciplines.
- Successful Program Management on high priority projects in new product development and website redesign; requiring high levels of coordination and communication utilizing AGILE and Waterfall methodologies.
- 50+ successful project launches and 3 successful International Annual Conferences
- Led teams in a large eCommerce website upgrade for all ItWorks distributors while saving ItWorks a lot of money in leading my teams in this upgrade -vs- having an outside development company do the work for us.
Project Manager / Information Risk Manager, VP
JPMorgan Chase
08.2014 - 03.2015
- Led a team of 7 Information Risk Business Analysts across India and the US to coordinate database on-boarding via a centralized strategic provisioning and certification tool.
- Recommended and implemented improvements, resulting in the highest performing team among five technical teams.
- Achieved record high onboarding metrics by establishing strong project management, process controls, and customer support with a primarily inexperienced team.
- Fostered strong business relationships with the largest line of business at Chase for streamlined onboarding requests.
- Established training programs to accelerate the onboarding process for inexperienced staff.
- Managed an expanded team of 11 analysts (3 full-time, 8 contractors) for a Corporate and Investment Bank security access administration initiative.
- Executed high-level service delivery and relationship management roles, supporting applications and databases infrastructure.
- Developed and implemented detailed project plans, leading to the highest quantity and quality of deliverables, surpassing other teams in success metrics.
Project Manager
Nationwide Insurance
02.2014 - 08.2014
- Orchestrated complex learning solution implementations for the Human Resources group at a large national insurance company.
- Led highly popular and effective executive learning solutions projects.
- Applied organizational, analytical, and interpersonal skills to provide clear direction on impactful projects, including information security CBT.
- Collaborated with subject matter experts and CBT designers/developers on information security training solutions.
- Partnered with senior management and project sponsors to define project scope, objectives, deliverables, and timelines.
Independent Consultant
Independent Consultant
04.2013 - 02.2014
- Provided website programming services in Drupal/PHP, Business Analysis, Project Management, SWOT Analysis for IT Operations, site management of small office servers, network, workstations, and printers.
- Successfully led team of consultants for a non-profit business in Colorado in performing an operational SWOT Analysis (Strengths, Weakness, Opportunities, Threats).
- Successfully led team of programmers on new software development, written in Drupal/PHP environment.
- Provided outsourced technology support for non-profit organization in Marengo Ohio.
Information Risk Manager / Project Manager, VP
JPMorgan Chase
05.2011 - 04.2013
- Managed team of 5 business analysts with a dual-purpose mission
- Provided operational support of a widely used Vulnerability Management reporting application for Consumer and Business Banking line of business.
- Led application developers and infrastructure support teams in the re-design and re-host of the existing Vulnerability Management application onto new, up-to-date infrastructure and software platform resulting in higher quality Vulnerability Management reporting.
- Established proactive daily health check monitoring, backups, change controls, and support documentation.
- Gathered business and functional requirements for handoff to a corporate development team.
- Managed and executed all phases of the SDLC (other than code development), including creation of training aides, testing scripts, road-show decks, application demonstrations, and executive management reporting as well as overall project management responsibilities.
Infrastructure Service Support Analyst Lead/Project Manager, VP
JPMorgan Chase
04.2008 - 04.2011
- Service Delivery Manager for Retail Infrastructure Support team (Wintel, AIX, SQL/ORACLE/Sybase/DB2).
- Responsible for managing the relationship between application development teams and infrastructure support teams.
- Supported project management in service delivery initiatives, process documentation, escalation, and service improvement opportunities.
- Built Service Delivery Management practice for Retail Auto/Student Loan application development teams
- Successfully liaised between the infrastructure teams (database/operating system)
- Provided executive level monthly reporting
- Worked with Program Managers for overall alignment with program delivery timeline
Project Management/Business Analyst Lead
Global Network Services
05.2006 - 04.2008
- Led Innovation and Automation team development of web solutions that performed data trending and analysis for Global Network Services.
- Created technical documentation and delivered ad-hoc business reporting services.
- Performed Continuous Service Improvement Incident/Problem/Change Management Process/Tools Liaison (ITIL) duties, including support of the team’s Windows Server and SQL Server 2008 environment.
- Developed fully automated, data driven website various adhoc team automation web applications as required.
- Managed Global Technology Infrastructure tools responsible for UAT testing, communication, training, and rollout communication for several Global Service Center releases.
Education
B.S. - Information Technology
Franklin University
Columbus, Ohio05.2011
Skills
- SAFe Certified (SSM)
- Certified Scrum Master (CSM)
- Project Management (Waterfall)
- Excellent Problem-Solving Skills
- Release Management
- PMP Certification Candidate
- Tools Used: Azure DevOps, Jira, Confluence, Trello, Basecamp, MS Project, Wrike, Clarity, Excel, PowerPoint, VersionOne/Digitalai, Smart Sheet, MS Project Server
- Certified Product Owner (CSPO)
- IT Infrastructure Service Delivery
- DevOps/AWS
- Agile/Scrum/SAFe/Kanban
- Leadership Experience
- Online Portal App Development
- Process Improvement Microsoft Software Suite
- Strong Data Analytical and PM Skills in Planning, Reporting, etc
- Certified Agile Coach (ICP-ACC)
- Leader/Mentor/Coach
- Change/Problem Management
- AGILE SPRINT CEREMONIES: Backlog Refinement, Sprint Planning, Daily Standups, Sprint Review, Sprint Retrospective
- SaaS Experience – Microsoft 365, Word, Excel, SharePoint, OneDrive, MicroSoft Team
- Salesforce CRM (Coursera)
Certification
- Certified Scrum Master (CSM) March 2021 – Exp. Mar 2025
- Agile Coach Certification (ICAgile) June 2023
- Scrum Fundamentals Certified (SFC) July 2023
- Certified Scrum Product Owner (CSPO) November 2023
- SAFe Scrum Master (SSM) February 2024
- Microsoft Project Management Professional Certificate July 2024
- IBM DevOps and Software Engineering Professional Certificate July 2024
- PMP-Candidate In-Progress
- IBM Machine learning with Python & AI In-Progress
Timeline
Senior Project Manager/Scrum Master/AI App Developer
Independent Consultant
10.2023 - Current
Project Manager / Scrum Master
DTCC
07.2023 - 09.2023
Project Manager / Scrum Master
Blue Cross Blue Shield
04.2023 - 06.2023
Project Manager / Scrum Master
PoolCorp
10.2021 - 03.2023
Project Manager / Scrum Master
HSBC Bank
08.2021 - 10.2021
Project Manager / Scrum Master
M&T Bank
05.2021 - 07.2021
Project Manager / Scrum Master
HM Health Solutions
02.2021 - 04.2021
Project Manager / Scrum Master
Micro Key Solutions
08.2020 - 02.2021
Project Manager / Scrum Master
Health Plan Services
07.2019 - 07.2020
Project Manager / Scrum Master / Program Manager
IT Works Global
03.2015 - 07.2019
Project Manager / Information Risk Manager, VP
JPMorgan Chase
08.2014 - 03.2015
Project Manager
Nationwide Insurance
02.2014 - 08.2014
Independent Consultant
Independent Consultant
04.2013 - 02.2014
Information Risk Manager / Project Manager, VP
JPMorgan Chase
05.2011 - 04.2013
Infrastructure Service Support Analyst Lead/Project Manager, VP
JPMorgan Chase
04.2008 - 04.2011
Project Management/Business Analyst Lead
Global Network Services
05.2006 - 04.2008
B.S. - Information Technology
Franklin University
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