Robert Leone
Twin Lakes,WI
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Overview
31
31
years of professional experience
Work History
Security Director
On The Border
10741 s. 27th street
01.2006 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Trained staff on operating procedures and company services.
- Updated customer orders from start to finish in an accurate and timely manner.
Floor Host
Admiral Theater
3940 w. Lawrence Ave. Chicago Il.
01.2004 - 01.2006
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Solved unresolved customer issues.
- Fostered an environment which encouraged continual process improvements.
Gate Inspections
Union Pacific Railroad
301w. Lake street Northlakr Il.
01.1994 - 01.2000
Education
High School Diploma - undefined
Oak Park River Forest H.S.
Oak Park, IL1995
Skills
- Exceptional interpersonal communication
- Effective problem solver
- Negotiation expert
- Effective workflow management
- Adherence to high customer service standards
- Customer-focused
- Exceptional telephone etiquette
- Inventory control
- Process improvement specialist
Timeline
Security Director
On The Border
01.2006 - Current
Floor Host
Admiral Theater
01.2004 - 01.2006
Gate Inspections
Union Pacific Railroad
01.1994 - 01.2000
High School Diploma - undefined
Oak Park River Forest H.S.
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