Robert Levonyan
Summary
Dynamic and results-driven professional with over six years of diverse experience in dance choreography, team leadership, and customer service management. Proven ability to create engaging dance routines, inspire students, and organize successful performances. Skilled in leading diverse teams, driving operational efficiency, and enhancing customer satisfaction. Strong background in strategic planning, problem-solving, and fostering positive, inclusive environments. Adept at managing complex projects, improving processes, and achieving organizational goals through effective communication and innovative solutions. Committed to excellence and continuous improvement across various domains.
Overview
6
6
years of professional experience
Work History
Dance Choreographer
Lilia Dance
07.2020 - Current
- Enhanced dance performances by creating innovative choreography tailored to the dancers'' abilities and strengths.
- Created a safe and positive environment for dancers to express themselves freely, fostering their artistic growth and development.
- Created variety of original dance routines for different classes according to skill level and performance plans.
- Implemented constructive feedback systems for continuous improvement of individual dancer techniques and group cohesion.
- Generated lesson plans each week that covered stretching, conditioning, warm-ups and routines.
- Helped students work on facial expressions to match dance moves.
- Discovered and utilized talents of team.
Manager/Team Leader Manager
LEVEL Hookah Lounge
06.2021 - 06.2023
- Maintained a professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative Manager
Shahaziz Art Sport Cultural Center
01.2018 - 01.2020
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Developed and implemented customer service policies and procedures.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Theater Arts/Acting, Business Administration -
Glendale Community College
Glendale, CA09.2024
High School Diploma -
Glendale High School
Glendale, CA08.2019
Skills
Leadership Qualities
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Workforce Planning
Customer satisfaction measurement
Complaint Handling
Innovation Skills
Social Media Monitoring
Team coaching
Artistic Expression
Social Media Promotion
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Russian
Full Professional
Timeline
Manager/Team Leader Manager
LEVEL Hookah Lounge
06.2021 - 06.2023
Dance Choreographer
Lilia Dance
07.2020 - Current
Customer Service Representative Manager
Shahaziz Art Sport Cultural Center
01.2018 - 01.2020
Theater Arts/Acting, Business Administration -
Glendale Community College
High School Diploma -
Glendale High School
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