Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Lewis

Management
Muskogee,OK

Summary

Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with 8+ years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Accomplished Owner offering 8+ years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.8+ Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

23
23
years of professional experience

Work History

Owner

L and L lawn Maintenance
Princeton, TX
01.2015 - Current
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Kept records for production, inventory, income and expenses.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Improved company's quality and productivity by streamlining systems and processes.

Store Manager

Firestone Complete Auto Care, BRO
Dallas, TX
10.2011 - 01.2015
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Route Sales Manager

Schwans Fine Foods
Norman, OK
11.2009 - 08.2011
  • Answered customer questions about [Product or Service].
  • Contacted new and existing customers to discuss products and services resulting in [Number]% repeat business.
  • Supported sales goal achievement with expert product knowledge and promotion.
  • Maintained long-term relationships with customers and clients.
  • Communicated regularly with key clients to maintain positive relationships, assess needs and promote new products and services.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.

District Manager

Rent A Center Warehouse & Retail Store
Norman, OK
04.2000 - 08.2009
  • Drove district growth through program quality, sales initiatives and customer service.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Maximized branch revenue by optimizing daily operations.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Cultivated positive rapport with associates and team leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Collaborated with Store manager to improve performance and grow sales.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Determined price schedules and discount rates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Oversaw regional and local sales managers and staff.
  • Gained market share in new sales performance through aggressive team training.
  • Developed and significantly grew assigned territory 20% within first year.

Education

High School Diploma -

Muskogee High School
Muskogee, OK

Skills

  • Labor Relations
  • Marketing Tactics
  • KPI Management
  • Revenue Forecasting
  • Administrative Management
  • Assignment Delegation
  • Performance Assessment
  • Mathematical Calculation and Reasoning
  • Process Improvements
  • Performance Evaluation and Monitoring
  • Problem Anticipation and Resolution
  • Cost Reduction
  • Sales Tracking
  • Financial Statement Review
  • Quality Assurance
  • Program Optimization
  • Management Team Building
  • Staff Scheduling
  • Customer Service Management
  • Budget Control
  • Sales Promotion
  • Policy Development and Enforcement
  • Department Oversight
  • Originality and Creativity
  • Recruitment and Hiring
  • Hiring and Onboarding
  • Employee Motivation
  • Operations Oversight
  • Staff Development
  • Focus and Follow-Through
  • Business Leadership
  • Records Organization and Management
  • Team Leadership
  • Human Resources Oversight
  • Training Management
  • Goal Setting
  • Decision Making

Timeline

Owner

L and L lawn Maintenance
01.2015 - Current

Store Manager

Firestone Complete Auto Care, BRO
10.2011 - 01.2015

Route Sales Manager

Schwans Fine Foods
11.2009 - 08.2011

District Manager

Rent A Center Warehouse & Retail Store
04.2000 - 08.2009

High School Diploma -

Muskogee High School
Robert LewisManagement