Robert Lewis
Burley,ID
Summary
I am an organized and dependable candidate successful at managing multiple priorities always with a positive attitude. I look forward to take on added responsibilities to meet my team's goals. I seek to maintain a full-time position that offers professional challenges that I may utilize my interpersonal skills, excellent time management and problem-solving skills to achieve the company's goals.
Overview
17
17
years of professional experience
Work History
Production Shift Leader
Pactiv Evergreen
06.2016 - Current
- Enhanced production efficiency by implementing lean manufacturing principles and reducing downtime.
- Improved product quality with regular monitoring and strict adherence to standards.
- Streamlined shift operations by optimizing staffing levels and balancing workloads.
- Reduced waste generation through continuous process improvement initiatives.
- Maintained a safe working environment by enforcing safety policies and conducting regular inspections.
- Developed team members'' skills through cross-training programs, boosting overall shift productivity.
- Collaborated with other shift leaders to harmonize procedures and share best practices across shifts.
- Provided comprehensive reports on shift performance, identifying areas for improvement and proposing corrective actions.
- Increased employee engagement by fostering open communication channels and offering constructive feedback during performance reviews.
- Contributed to the successful implementation of new production equipment, ensuring operators were properly trained and proficient in its use.
- Led root cause analyses on production issues, implementing effective solutions to prevent recurrence.
- Coordinated maintenance activities during scheduled downtimes, minimizing disruption to overall production output.
- Participated in ongoing continuous improvement projects aimed at enhancing overall plant performance and efficiency.
- Actively participated in regular safety meetings, reinforcing the importance of workplace safety among staff members.
- Worked collaboratively with cross-functional teams such as Engineering, Quality Assurance, and Supply Chain Management to achieve common goals.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Prepared reports and technical documentation of day-to-day production processes.
Customer Retention Representative
DIRECTV
06.2014 - 05.2016
- Enhanced customer retention rates by proactively addressing concerns and providing tailored solutions.
- Reduced customer churn through regular follow-up calls and personalized recommendations for products and services.
- Increased customer satisfaction with detailed explanations of product offerings, pricing structures, and contract terms.
- Developed strong relationships with clients by being attentive, empathetic, and taking ownership of their issues.
- Collaborated with cross-functional teams to devise strategies that improved overall customer experience and loyalty.
- Maintained detailed records of all customer interactions to ensure a seamless handover when escalating cases to team leads or supervisors.
- Negotiated win-back offers for dissatisfied customers, resulting in successful contract renewals without compromising profitability margins.
Tactical Data Network Operator
United States Marine Corps
06.2007 - 06.2012
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Trained employees on new technologies, increasing competency levels across the organization.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
BBA - Human Resource Management
Capella University
Minneapolis, MN07.2024
High School Diploma -
Wood River High School
Hailey, ID05.2007
Skills
- Team leadership
- Workflow optimization
- Safety compliance
- Technical knowledge
- Quality control
- Effective communication
- Organizational skills
- Problem-solving abilities
- Cross-functional collaboration
- Root cause analysis
- Lean manufacturing
- Performance monitoring
Accomplishments
Completed a number of process improvement courses for manufacturing and leadership to include:
5S Lean Manufacturing, Critical Conversations, Coaching and Development for Leaders and Their Constituents.
As of January, 2024, my manufacturing facility is is more than 650 days without any work injuries that resulted in loss time or diminished work.
Led and Participated in numerous A3 problem solving excercises and completed documented 5 Why analyses to improve the troubleshooting skills of my team.
Languages
Spanish
Limited Working
Timeline
Production Shift Leader
Pactiv Evergreen
06.2016 - Current
Customer Retention Representative
DIRECTV
06.2014 - 05.2016
Tactical Data Network Operator
United States Marine Corps
06.2007 - 06.2012
BBA - Human Resource Management
Capella University
High School Diploma -
Wood River High School