Robert Lewis
Nottingham,MD
Summary
Proven leader in business management and client relations, with a track record of driving growth and enhancing operational efficiency at Flood Solutions Inc. Expert in strategic planning and project management, I excel in fostering team collaboration and achieving significant increases in customer satisfaction. My approach combines innovative marketing strategies with effective staff management, propelling businesses to industry leadership. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 28 years of experience. Highly effective and comfortable working with people at all levels in organization. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner
Flood Solutions Inc.
2011.11 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Trained and motivated employees to perform daily business functions.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reported issues to higher management with great detail.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Interacted well with customers to build connections and nurture relationships.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Remediation Department Supervisor
VClean
2009.07 - 2011.11
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
Remediation Project Manager
Capital Cleaning Inc.
2006.08 - 2009.07
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
Remediation Specialist
Restoration Systems Group Inc.
2002.01 - 2006.08
- Effectively communicated results of investigations to clients in a clear manner while addressing their concerns or queries.
- Conducted regular training sessions for team members on current industry trends and emerging technologies in the field of environmental remediation.
- Utilized advanced analytical tools to evaluate data collected from various sources during investigation stages.
- Oversaw multiple programs and functions simultaneously by leveraging strong organizational and project management skills.
- Contributed towards improving overall company reputation through consistent high-quality work and dedication to client satisfaction.
- Increased client satisfaction with timely and comprehensive progress updates on remediation projects.
- Optimized remedial action plans by integrating innovative technologies and best practices in the industry.
- Managed budgets, ensuring cost-effective solutions without sacrificing quality or compliance standards.
- Monitored ongoing remediation efforts, adjusting strategies as needed to achieve desired outcomes.
Water Restoration Technician
Best Home Services Inc.
1996.06 - 2002.01
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Safeguarded clients'' properties from further damages, securing affected areas using tarps, boards, or other appropriate methods upon arrival at job sites.
- Collaborated with insurance adjusters to expedite claims processing for clients affected by water damage incidents.
- Consistently met or exceeded company revenue targets through diligent attention to detail in every phase of the restoration process.
- Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
- Boosted customer confidence through excellent communication skills, keeping them informed about project timelines and expected outcomes throughout the entire process.
- Enhanced team performance through regular training on industry best practices for water damage mitigation and restoration.
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
- Improved client satisfaction by providing timely and efficient water restoration services.
Education
High School Diploma -
Arundel High School
Gambrills, MD05.1997
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Project estimating
- Staff Management
- Marketing
- Team Oversight
- Financial Management
- Staff hiring
- Business Development
- Business launch
- Business Administration
- Business marketing
Certification
- Mold Remediation Specialist – Environmental Protection Agency or various professional organizations.
- Water Damage Restoration Technician (WRT) – Institute of Inspection, Cleaning, and Restoration Certification.
- Fire & Smoke Restoration Technician (FSRT) – Institute of Inspection, Cleaning, and Restoration Certification.
Timeline
Owner
Flood Solutions Inc.
2011.11 - Current
Remediation Department Supervisor
VClean
2009.07 - 2011.11
Remediation Project Manager
Capital Cleaning Inc.
2006.08 - 2009.07
Remediation Specialist
Restoration Systems Group Inc.
2002.01 - 2006.08
Water Restoration Technician
Best Home Services Inc.
1996.06 - 2002.01
High School Diploma -
Arundel High School
- Mold Remediation Specialist – Environmental Protection Agency or various professional organizations.
- Water Damage Restoration Technician (WRT) – Institute of Inspection, Cleaning, and Restoration Certification.
- Fire & Smoke Restoration Technician (FSRT) – Institute of Inspection, Cleaning, and Restoration Certification.
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