Robert Lewis

• Personalized my style of service to cater to each guests' particular needs. Cultivated rapport with regular customers.
• Maintained in-depth knowledge of menu items to sufficiently answer questions regarding allergies and food and beverage preparation methods, offered desirable alternatives.
• Communicated proactively with all customers and staff to promote a healthy work environment and smooth flow of service.
• Handled large parties and contracted events, developed an expanded capacity for multi-tasking and adaptability during busy periods.
• Prepared drinks from an expansive selection of craft cocktails, draft/bottled beer, and wines with efficiency and grace.

• Provided timely, accurate and friendly service while preparing the highest quality beverages for guests, even during high-volume business hours.
• Tapped beer kegs and served draft beer, wine, mixed cocktails, frozen drinks, and canned beverages.
• Operated Toast POS to handle cash transactions, credit card tabs, and to monitor sales.
• Prepared batched cocktails and fruit garnishes, maintained proper bar organization and labeling systems.
• Regulated the flow of dirty and clean glassware, upheld bar cleanliness standards.

Key Achievements

• Won 2 cocktail-of-the-month submissions, implemented the bar procedure for and oversaw the sale of 300 of these cocktails of my creation.
• Sought out additional cashier shifts in the MTJ vestibule at Enterprise Hockey Stadium.