Robert L Gasaway
Hamilton,Ohio
Summary
Dynamic General Manager with a strong background at Office Depot, specializing in operational efficiency and team development. Demonstrated excellence in training and mentoring staff, resulting in enhanced customer service and increased sales performance. Proven expertise in project management and conflict resolution, successfully leading store remodels and contributing to strategic initiatives across the company. Committed to fostering a high-performance culture and driving results through effective leadership.
Overview
41
41
years of professional experience
Work History
General Manager
Office Depot
Springdale, Ohio
12.1997 - Current
- Senior General Manger May 2020 – October 2023: multi-unit position responsible for daily operations of two locations
- Selected as a SGM for this new piloted position which led to a companywide rollout
- Personally addressed customer service opportunities upon escalation by the management team
- Coached and mentored employees on business development, personal growth and performance management
- Supervised management staff, emphasizing sales performance and high standards of store operations
- Helped coordinate remodeling and relocating efforts in multiple stores
- Managed 15-20 sales and support staff to perform all aspects of retail store operation
- Training general store manager for several years, responsible for training newly hired and promoted general managers
- I was also selected as a district captain to train other general managers in the district on the company’s new In-Store Customer Experience initiative
- I have many years of retail experience that allows me to effectively train and support entry level employees up to new general managers
- I have been a sponsor to many new managers to aid them in their development
- There have been many employees that were under my supervision that have been promoted up from an assistant or department manager to that of a general manager
- Hired in December 1997 as an assistant manager in Louisville, Ky and was promoted to a general manager in August 1998
- Have been a general manager at multiple locations within the Cincinnati market
Account Manager
PepsiCo
Hutchinson, Kansas
09.1996 - 11.1997
- Responsible for working with store management to maintain adequate stock of Pepsi products
- Duties included ordering to support shelf stock, seasonal sales periods and advertised product, setting and maintaining displays, stock rotation, and return and credit for damaged goods
Store/Assistant Manager
Walmart
Multiple locations
07.1988 - 11.1996
- Started as an assistant manager trainee in Columbia, Tenn
- In June 1988, and was promoted to an assistant store manager in this location in September 1988
- Also served as an assistant manager in McPherson, Ks; Ottawa, Ks; Emporia, Ks; and Hutchinson, Ks
- Promoted to a store manager in Augusta, Ks Nov 1992, co-manager in Santa Fe, NM Dec 1993, and store manager in Albuquerque, NM June 1994
- Responsibilities included budgeting, hiring, scheduling, training, merchandising, product ordering, assistance with remodels/new store openings, and customer service
- Directly responsible for 100+ employees
US Army National Guard
03.1984 - 07.1988
Education
B.S. - Health and Physical Education
Austin Peay State University
Clarksville, Tennessee05.1988
Skills
- Project management
- Financial analysis
- Customer service
- Employee training
- Inventory management
- Team building
- Sales strategy
- Performance coaching
- Visual merchandising
- Operational efficiency
- Staff scheduling
- Conflict resolution
- Employee development
- Time management
- Team player
- Operations management
- Financial acumen
- Staffing
Career Achievements
- Mediation and problem solving skills.
- Effective management, technical, and supervisory skills.
- Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.
- Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
- Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
- Work well as a team member or independently.
- Met or exceeded all performance goals to date.
- Resourceful, energetic, competent, multi-task and results-oriented.
- Commended for dedicated work ethic and training in all aspects of work.
Affiliations
- golfing
- time with family
Timeline
General Manager
Office Depot
12.1997 - Current
Account Manager
PepsiCo
09.1996 - 11.1997
Store/Assistant Manager
Walmart
07.1988 - 11.1996
US Army National Guard
03.1984 - 07.1988
B.S. - Health and Physical Education
Austin Peay State University
Similar Profiles
America PadillaAmerica Padilla
Sales Associate at Office DepotSales Associate at Office Depot
Tamia FieldsTamia Fields
Sales Floor and Customer Service at Office DepotSales Floor and Customer Service at Office Depot
Edgardo LopezEdgardo Lopez
Customer Service Representative at Office DepotCustomer Service Representative at Office Depot
Victoria TorresVictoria Torres
Sales Lead Keyholder at Office DepotSales Lead Keyholder at Office Depot
Madison TurnerMadison Turner
Babysitter at NABabysitter at NA