Robert Libasci

• Booked appointments, answered phones, greeted clients.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Maintained client treatment records and designed long-term care programs for return customers.
• Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
• Created marketing advertisements to increase awareness of services and boost sales.
• Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
• Supervising & evaluating employee performance and coached and trained to improve weak areas.
• Responsible for scheduling CPR classes and maintaining staff certifications.
• Maintaining and tracking sales and usage of Massage, Swim and Personal Training packages.
• Responsible for purchase of staff uniforms
• Responsible for inventory and ordering office supplies and pro-shop items.
• Maintaining all office copy machines, fax and printers.

• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.

• Supervised 5 small department, Customer Service, Credit & Collections, Mailroom, Records Management, created and ran Mail Traffic Department. liaison between New York main office, Monticello, NY distribution center and Basel, Switzerland office.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

Inward freight clerk, Outward freight clerk, clearing ships arriving Port of New York with US Customs, reviewing ship's manifest with container arrivals. Notifying customers of cargo arrival. Assisting company's sales force and scheduling appointments.