Robert Libby
Westbrook,ME
Summary
Dynamic leader with a proven track record at O'Reilly's Cure, enhancing operational efficiency and driving revenue growth. Expert in P&L management and operations, with a knack for building strong customer relationships. Excelled in leadership and team building, achieving significant improvements in employee satisfaction and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
O'Reilly's Cure
08.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends and competitor activities to create competitive advantages.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Transportation Manager
CLYNK
01.2017 - 03.2019
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for pickups.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
Assistant Store Manager
Hi-Tec Surf Sports
11.2012 - 03.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
No Degree - Marine Science
Southern Maine Community College
South Portland, MESkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Time Management
- Training and coaching
- Customer Relations
- Relationship Building
- Training and Development
- Customer Relationship Management
- Verbal and written communication
- Administrative Skills
- P&L Management
Certification
Intro To Cloud Computing by IBM
Timeline
General Manager
O'Reilly's Cure
08.2020 - Current
Transportation Manager
CLYNK
01.2017 - 03.2019
Assistant Store Manager
Hi-Tec Surf Sports
11.2012 - 03.2015
No Degree - Marine Science
Southern Maine Community College
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