Robert Liberatore
Newtown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Business Owner
The Liberator Group
Newtown, PA
01.2010 - Current
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored progress by establishing plans, budgets and measuring results.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Resolved issues quickly through meticulous research and quick decision-making.
- Determined pricing for products or services based on costs and competition.
- Kept records for production, inventory, income and expenses.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Kept up-to-date on regulatory changes affecting business operations.
Business Development Executive
CHEM-PENN
Bensalem, PA
10.2021 - 01.2023
- Developed growth plans by identifying key clients, key targets and priority service lines.
- Facilitated and managed business development plan based on market and industry research.
- Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
- Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics.
- Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Set up new distribution partners and brought in substantial new channel sales.
- Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
Business Development Account Manager
PriMed Pharmaceutical
Eatontown, NJ
01.2020 - 05.2022
- Established strong client relationships to drive business development.
- Effectively built relationships with both established and potential customers.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Acted as main point of contact in matters relating to client concerns and needs.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Collaborated with team to forecast based on sales and product profitability.
- Recommended product changes to enhance customer interest and maximize sales.
- Created and improved business pipeline using cold and warm techniques.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Worked with current clients to assess needs and develop improvement plans.
- Prepared contracts and completed sales with new and existing clients.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Conferred with advertising managers to develop and implement marketing plans.
- Identified underperforming product lines and refocused efforts to successfully bring each in line with expected targets.
Business Development Representative
Vantage Unified Communications
New Hope, PA
01.2014 - 12.2018
- Effectively built relationships with both established and potential customers.
- Established strong client relationships to drive business development.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Created and improved business pipeline using cold and warm techniques.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Collaborated with team to forecast based on sales and product profitability.
- Worked with current clients to assess needs and develop improvement plans.
- Acted as main point of contact in matters relating to client concerns and needs.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Prepared contracts and completed sales with new and existing clients.
Business Development Representative
Prevention Pharmaceuticals Inc
Lambertville, NJ
01.2013 - 01.2014
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Created and improved business pipeline using cold and warm techniques.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Established strong client relationships to drive business development.
- Effectively built relationships with both established and potential customers.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Recommended product changes to enhance customer interest and maximize sales.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Collaborated with team to forecast based on sales and product profitability.
- Worked with current clients to assess needs and develop improvement plans.
- Acted as main point of contact in matters relating to client concerns and needs.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
Sales/Marketing and Client Relations
ICT Group Inc.
Horsham, PA
01.2008 - 01.2010
- Answered inbound calls, chats and emails to facilitate customer service.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Addressed inquiries from clients and department team members.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Exceeded company productivity standards on consistent basis.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Achieved high sales percentage with consultative, value-focused customer service approach.
Financial Services & Merger & Acquisitions Rep
CoreStates/First Union/ Wachovia Banks
Lawrenceville, NJ
01.1998 - 12.2008
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Established strong and positive working relationships within organization to contribute to team success.
- Cross-sold bank products and services based on customer needs to boost sales.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Received and posted payments to loan accounts.
- Monitored market conditions to determine how trends may influence taxes and client investments.
- Cold-called potential clients to discuss available financial products and services.
- Guided customers toward upward credit mobility through good financial choices.
- Processed financial aid documents and completed basic verification of information.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
Sales/Business Development Client Relations
Progressive Business Publications
Langhorne, PA
01.1998 - 01.2000
- Answered inbound calls, chats and emails to facilitate customer service.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Upheld privacy and security requirements for customer information.
- Exceeded company productivity standards on consistent basis.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Took special orders in person and over telephone, generating additional revenue every month.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
Business Administration and Management
Villanova University
Villanova, PABusiness Administration and Management
Temple University
Philadelphia, PABusiness Administration and Management
Bucks County Community College
Newtown, PAInformation Technology
BUCKS COUNTY OFFICE OF EMPLOYMENT AND TRAINING
Skills
- New Business Development
- Verbal and Written Communication
- Strategic Decision-Making
- Resources Allocation
- Relationship Building
- Issue Resolution
- Business Planning
- Sales Strategics
- Goal Setting
- Team Leadership
- Originality and Creativity
- Sales Tracking
- Resource Allocation
- Decision Making
- Business Leadership
- Focus and Follow-Through
- Customer Service Management
Timeline
Business Development Executive
CHEM-PENN
10.2021 - 01.2023
Business Development Account Manager
PriMed Pharmaceutical
01.2020 - 05.2022
Business Development Representative
Vantage Unified Communications
01.2014 - 12.2018
Business Development Representative
Prevention Pharmaceuticals Inc
01.2013 - 01.2014
Business Owner
The Liberator Group
01.2010 - Current
Sales/Marketing and Client Relations
ICT Group Inc.
01.2008 - 01.2010
Financial Services & Merger & Acquisitions Rep
CoreStates/First Union/ Wachovia Banks
01.1998 - 12.2008
Sales/Business Development Client Relations
Progressive Business Publications
01.1998 - 01.2000
Business Administration and Management
Villanova University
Business Administration and Management
Temple University
Business Administration and Management
Bucks County Community College
Information Technology
BUCKS COUNTY OFFICE OF EMPLOYMENT AND TRAINING
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