Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Robert Liggett

Adams,TN

Summary

Resourceful Customer Service Lead known for high productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and team performance.

Overview

20
20
years of professional experience

Work History

Customer Service Lead

MAPCO Mart
Nashville, Tennessee
02.2019 - Current
  • Handled customer inquiries and complaints in a professional manner.
  • Implemented changes based on feedbacks received from customers.
  • Collaborated with external vendors and suppliers providing support services related to customer service operations.
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
  • Ensured compliance with applicable laws governing consumer protection regulations.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.

Supply Delivery Tech

Vanderbilt University Campus Dining
Nashville, TN
08.2013 - Current
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Kept work area clean and organized at all times.
  • Created displays to promote special offers or seasonal products.

Second Assistant Manager

McDonald's Restaurant
Nashville, TN
01.2005 - 02.2013
  • Created weekly schedules for store personnel based on projected customer traffic patterns.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of employee attendance and payroll information.
  • Coordinated promotional activities such as special sales, contests, and displays.
  • Monitored cash register transactions to ensure accuracy of funds received.
  • Ensured compliance with safety regulations while administering disciplinary action when necessary.
  • Conducted regular meetings with store personnel to discuss performance goals and objectives.
  • Provided feedback to management regarding employee performance issues or concerns.
  • Performed periodic audits to verify accuracy of financial documents.
  • Analyzed sales figures and planned inventory control strategies accordingly.

Education

High School Diploma -

Pearl Cohn High School
Nashville
05-2007

Skills

  • Order Management
  • Customer service excellence
  • Interdepartmental communication
  • Cash Handling
  • Customer Complaint Resolution
  • Quality Assurance
  • Team training and development

Affiliations

  • Marching Band Assistant Director - Pearl Cohn High School 2009-present

Accomplishments

  • People's Manager Award - McDonald's

Timeline

Customer Service Lead

MAPCO Mart
02.2019 - Current

Supply Delivery Tech

Vanderbilt University Campus Dining
08.2013 - Current

Second Assistant Manager

McDonald's Restaurant
01.2005 - 02.2013

High School Diploma -

Pearl Cohn High School

Similar Profiles

CREATE PROFILE
Robert Liggett