Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Robert Lillo

Clarkridge,AR

Summary

Expert in mecanical/tool use and tire sales. Competitive Sales Consultant with successful background in sales. Offering exceptional strengths in interpersonal and documented sales achievements. Astute sales professional skilled at meeting and exceeding company sales goals. Dedicated Sales and Leasing Specialist with successful sales record for both used and new car vehicles. Consistently exceeds sales targets. Collaborative team player focused on maximizing group sales. Skilled National Sales Manager with 13 years of experience in tire sales. Excels in leadership roles, using empowering motivation and effective incentive programs to drive employee sales performance. Leverages effective sales strategies to increase sales and client retention. Sales Manager with strong business acumen and 13 years of progressive and relevant sales management experience. Dedicated to consistently meeting vehicle maintenance through expert management and leadership of my team. Skillful in maintaining inventory, forecasting sales and motivating team to reach sales targets. Determined Sales Manager versed in providing sales teams with knowledge and resources needed to reach objectives. Offering 13 years of sales expertise coupled with dedication to exceeding company-defined sales goals. Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques. Focuses on identifying new sales opportunities to increase customer retention. Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of mechanical and day-to-day workings of the state park. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Self-starter with a demonstrated track record of sales success. Adept at establishing high-performance cultures and leading by example to transform average sales professionals into consistent sales closers. Successful manager with background leading and overseeing sales team. Highly skilled at hiring, training and encouraging sales staff by teaching proven sales tactics, addressing performance concerns and resolving day-to-day sales issues. Quick to build relationships with sales staff to motivate, coach on methods to increase customer satisfaction and maintain smooth daily operations. Hardworking Automotive Sales Associate proficient in sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Adept at working efficiently to handle high-volume customer sales and support. Excellent troubleshooting, time management and multitasking abilities. Results-driven mechanic highly organized in managing end-to-end sales processes. Accomplished in meeting sales goals and developing new ways to reach customers, highlight products and close sales. Articulate communicator with great relationship-building abilities. Hardworking maintenance technician bringing 15+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Skilled Maintenance Technician adept at interpreting blueprints, developing schedules and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives. Offering 15 years of repair and maintenance expertise with proven history or hard work and dependability. Organized maintenance technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Hardworking facilities technician bringing 15+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

38
38
years of professional experience

Work History

Sales

Humane Society Of North Central AR
09.2022 - Current
  • Enhanced sales performance through continuous sales training and skill enhancement.
  • Utilized sales techniques to build customer interest and close sales.
  • Exceeded sales goals by implementing sales programs, overhauling processes and facilitating market development.
  • Identified revenue and sales goals and presented to sales team.
  • Led customers through smooth sales processes.

Maintenance Technician

Arkansas Department Of Parks And Tourism
07.2007 - 09.2022
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Streamlined workflow by optimizing equipment layout and arrangement in the facility.
  • Implemented cost-saving measures by identifying opportunities for energy efficiency improvements.
  • Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Optimized resources usage, coordinating maintenance schedules across multiple departments to reduce conflicts.
  • Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Assisted management in developing long-term plans for equipment upgrades and replacements.
  • Achieved increased reliability through consistent adherence to manufacturer''s guidelines for equipment maintenance.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Elevated team morale by fostering open communication channels among colleagues during challenging situations.
  • Maximized asset lifespan through diligent monitoring of wear patterns on vital components.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Operated varied hand and power tools to complete repairs.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Installed new locks, door handles, and door closers.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Followed safety protocols to minimize workplace accidents.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Repaired and replaced pumps, valves and motors.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Rewired and replaced faulty electrical components in equipment.
  • Developed and implemented strategies to improve maintenance processes.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Installed and maintained plumbing and HVAC systems.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Wrote and revised maintenance procedures.

Manager, Mechanic

Economy Tire Service Company
04.1993 - 11.2006
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.

Mechanic

Sears & Roebuck
05.1986 - 05.1989
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
  • Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Strengthened relationships with suppliers by negotiating favorable pricing on parts, leading to cost savings for the company without compromising quality.
  • Provided exceptional service experience for customers during consultations; clearly explaining necessary repairs while building trust through honesty and transparency.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Assisted in maintaining a high-functioning service department by taking on additional responsibilities including inventory management and shop maintenance tasks.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Disassembled defective parts to make proper repairs.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Researched parts availability and pricing to stay on par with competitors and offer best services.
  • Participated in ongoing training to stay up to date with advancements in automotive technology.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Read and followed technical documentation to complete accurate repairs.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Coordinated with parts department to determine availability of necessary components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Performed emissions tests according to standard procedures.
  • Retained accurate records of purchases, titles and sales.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.

Education

High School Diploma -

Mtn Home High School Career Academics
Mountain Home, AR
05.1988

Skills

  • Sales Development
  • Payment Processing
  • Product Sales
  • Inventory Control
  • Client Account Management
  • Business Development
  • Contract Preparation
  • Order Processing
  • Store Opening and Closing
  • Listening Skills
  • Customer Needs Assessment
  • Exceptional Customer Service
  • Verbal/Written Communication
  • Money Handling
  • Meeting Deadlines
  • Retail Store Operations
  • Sales Expertise
  • Conflict Resolution
  • Cleaning Techniques
  • Customer Service
  • Product Promotions
  • Time Management
  • Policy and Procedure Adherence
  • Merchandise Display
  • Building Rapport
  • Relationship Building
  • Professional Demeanor
  • Stocking and Receiving
  • Client Service
  • Inventory Tracking
  • Reliable and Punctual
  • Point of Sale Operation
  • Problem-Solving Skills
  • Teamwork and Collaboration
  • Cash Register Operation
  • Merchandising Understanding
  • Negotiation Tactics
  • Lead generation
  • Product knowledge
  • Attention to detail
  • Adaptability
  • Client retention
  • Decision-making
  • Store Organization
  • Loss Prevention
  • Inventory Management
  • Customer Assistance
  • Basic Mathematics
  • Information Analysis
  • Building Customer Loyalty

Affiliations

  • Volunteer for Bass Masters Elite, two years.
  • Held Class 1 Sewage license, now expired with retirement.
  • Held Class B Sawer license, now expired with retirement.

Timeline

Sales

Humane Society Of North Central AR
09.2022 - Current

Maintenance Technician

Arkansas Department Of Parks And Tourism
07.2007 - 09.2022

Manager, Mechanic

Economy Tire Service Company
04.1993 - 11.2006

Mechanic

Sears & Roebuck
05.1986 - 05.1989

High School Diploma -

Mtn Home High School Career Academics
Robert Lillo