Robert Linares
Davenport,FL
Summary
Demonstrated history of strengthening policies, procedures and key relationships with effective negotiation, project management and decision-making abilities. Effective at coordinating teams, documentation and resources to accomplish program objectives. Polished, professional and diplomatic in all interactions. Well-versed in checking contracts, conducting conference calls and working with internal and external teams to better serve customers and locations. Looking to offer 13 years of customer service experience along with strong interpersonal and communication skills to take on a new role with [Company].
Overview
9
9
years of professional experience
1
1
Certification
Work History
Vendor Management Specialist
JP Morgan Chase
Lake Mary, Florida
11.2020 - Current
- Authored statements of work and supported sourcing activities for Financed and Leased auto contracts.
- Worked with five vendors to introduce new remittance process.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and implemented mentoring program for vendor negotiation and contract development.
- Completed annual reviews of vendor policies and procedures.
- Assessed vendor services for compliance with company policies.
Collections Specialist
JP Morgan Chase
Lake Mary, FL
09.2018 - 10.2020
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
Credit and Collection Analyst
OneMain Financial
Orlando, FL
03.2013 - 08.2018
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Gathered loan documentation for underwriting.
- Improved understanding of financial statements, which helped in assessing risk.
- Complied with internal controls and government regulations.
Education
Associate of Science - Finance
Rutgers University
Newark, NJSkills
- Policy Management
- Managing Vendors
- Bilingual - Spanish
- Strong Negotiation Skills
- Financial Management
- Performance Assessment
- Monthly Fee and Payment Collection
- Microsoft Office
- Administrative Leadership
- Dispute Handling
Certification
License # CAM57991
JUL 2022 - SEP 2024
Languages
Spanish
Native or Bilingual
Timeline
Vendor Management Specialist
JP Morgan Chase
11.2020 - Current
Collections Specialist
JP Morgan Chase
09.2018 - 10.2020
Credit and Collection Analyst
OneMain Financial
03.2013 - 08.2018
Associate of Science - Finance
Rutgers University
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